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“Wonderful Beach, Delicious Food, Great Value” 4 of 5 bubbles
Review of Catalonia Playa Maroma

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Catalonia Playa Maroma
Ranked #4 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersPlatinum level
New Hampshire
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Wonderful Beach, Delicious Food, Great Value”
4 of 5 bubbles Reviewed 9 May 2014

My wife and I stayed at the Catalonia Playa Maroma from April 5 - April 12 2014. We booked our vacation thru cheap carribean.com about 2 months before our departure. We were able to book a direct flight from Boston (Logan) to Cancun Int Airport. We opted for a shuttle transfer from the airport to our hotel. Our flight arrived around noon time in Cancun. There was a bit of a wait to be assigned to a shuttle bus. We eventually were assigned to a van with 4 other travellers. The ride to our hotel from Cancun International to the Catalonia Playa Maroma was about 30 minutes. That include a brief stop at a neighboring resort. I would probably hire a taxi next time to avoid the 45 min wait at the airport for a shuttle bus. When we arrived at the Catalonia Playa Maroma we were greated by a concierge who knew our names (our van passed thru a security gate at which our names were given). We were offered drinks at the Tequila Bar. I would recommend having one. We arrived at the hotel at about 1:15p.. The Catalonia Playa Maroma has a 3:00pm check-in. We booked our stay in the privileged section. The privileged section has it's own check in desk. Unfortunately, our room wasn't available until 3:45pm. There was no secure lock up area to store your luggage prior to checking into your room. The checkin process and waiting 2 hours for our room was the only negative about this resort. Everything else was wonderful.. Our room 6013 was in the privileged section close to the pool. We had about a 1 minute walk to the pool, and the 1 minute walk from the pool to the most beautiful beach I have ever seen. About our room. The house keeping staff kept the room very tidy and clean. The cleaning staff created a towel animal daily when they made up our room. The bed was comfortable. The air conditioner worked pretty well. We kept our room at about 70 F. Air flow thru the bathroom was a bit weak. TV reception was a bit grainy. We found that the food at the main buffet was great. We didn't bother to try the specialty restaurants, although we had coupons to use the specialty restaurants 3 times. All restaurants were al fresco - open air. Bring sandals and shorts - its a must. Weather was great on our vacation. It only rained 1 afternoon, but we were inside taking an afternoon siesta. The service at the buffet was very good sat-thursday. It slowed down a bit Friday and Saturday as more guests arrived. We never had to wait to be seated at the main buffet. The resort has capacity for about 400 guests. We had no problem finding a shaded sun lounger at the beach, however, if you wanted to get a shaded chair by the pool, the best seating seemed to be claimed by 7:15 am. We noticed that some guests claim chairs in the best spots, and then not even use them. The bars: The Tequila Bar at the lobby made the best drinks. You could even get a cappacino... which was fantastic. The drinks at the pool bar were a bit weak, that said you could order a mud-slide. We noticed that there were quite a few french speaking guests. Quite a few french guests were rude to americans. My wife and I took french in high school and were able to converse a bit. The entertainment spoke several languages french, spanish, english, etc. The wait staff at the hotel was very friendly, and worked hard. There was drink service to the pool area, and drink service to the beach... if you tipped the staff. Wait at the pool bar was typically 2-3 minutes, wating in ine behind no more than 2 people. The enviroment at this hotel was very relaxing. We didn't do any excursions away from the hotel...we enjoyed the beach every day. This hotel is great for couples, and even for families with children. The pool had several shallow areas for youngsters. I would highly recommend this resort for someone wanting a great beach vacation with great value. By the way, I walked down the beach about 3/4 mile and didn't see even 1 stone.

Room Tip: Pay to stay in the privileged area. Your rooms are closer to the beach. You have access to the pri...
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Mexico_Sun_70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Priddis, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 8 May 2014

Recently returned from 2 weeks at the Catalonia. We loved it there. If you are looking for a 5 star experience with pillow top matresses and swim up bars and fancy food it won't be the place for you.
But we found that this resort- for the money- was great value. First, the check-in went smoothly. We paid for the Privilege and ended up in room 6222. We had a view of the ocean from our room although there are a lot of trees so the view was fairly obstructed but that was ok we had daily visits of many beautiful birds in the trees. The room was kept very clean. The sink was not draining well when we arrived but was soon fixed.As a previously noted (by New York reviewer) there is no tubs in rooms- only shower- with no door on it. My opinion is that when it is hot outside I only want to have a cool shower and the shower head is a telephone type so you can direct the water so not sure why there should have been an issue with water everywhere. Our maid left us cute towel animals everday- nice touch. and room was restocked with drinks every day. The bed was firm and quite comfortable. We slept like babies on it.
We loved that this is a smaller resort so that we did not have to get up at 5 to secure a spot on beach. The beach was AMAZING. Pure white sand as far out into the ocean as you could swim. It was so white that it never got hot. There were lots of beach loungers and some beds as well to lay on some under palapas or trees.
The majority of the people at the resort were European-some did speak English. There were lots of families but (yeah!) very few noisy, hard party types. It was very laid back and relaxed there. The staff also was Mexican, French or Italian with only a few that spoke fluent English but most were very friendly and helpful as possible, We especially found Israel, Jesus and Tao from the entertainment staff to be great.
We were quite pleased with the variety and quality of food. We mostly ate at the buffet and especially loved the variety of vegetables, the fish, the variey and quality of the cheeses and to be able to have so much papaya every day. We did not really like the other restaraunts there- food and service were not great. The juice bar on the beach was a nice touch.
The staff was contantly working to keep the grounds impeccable. We LOVED the walkway from the pool to the lobby/buffet area. It was such a zen-like experience to walk along the jungle with the sounds of the birds and having the coatis running around and with the soft music playing.
We had a couples massage one day which was very nice. Alicia and Norma did a great job. Carlos (runs spa) makes his rounds at the beach every day and will give you a free 5 minute massage-take him up on the offer- he has great hands. Our only issue with the spa was that before and after your treatment you can use their facilites-hot tub, steam room and sauna but when it is so hot out we really did not want to get even hotter- but that was just us and lots of others enjoyed it.
There are lots of activities if you wish to keep busy such as daily exercise classes (pilates, step class, etc), beach volleyball, archery, tennis, pool, ping pong and aquasise during the day. There is an evening show which was generally enjoyable. Once a week there was a beach party with a live band and you danced on the beach- so much fun. And there is the nightly disco which was a hit and miss for us with the music (we don't enjoy the techno mucic) and was usually pretty empty.
One tip- bring lots of small change in pesos for tips as the front desk often did not have small change. American money was also accepted and we heard that the photo center was even taking Canadian money. Also note that in the lobby at night there are a lot of smokers so it does get quite smoky in that section but it is big enough area to be able to avoid it.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Louis, MO
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

We stayed at Catalonia Playa Maroma April 27-May 4. It was about 25 minutes from Airport. We booked a Privileged Superior room through Funjet vacations. When we arrived at the hotel on April 27 we were taken to the Privileged check-in and informed that are room type wasn't available the first night and would have to stay in a regular room the first night. This happened to at least 5 other couples. For the inconvenience we were offered a free lobster dinner or a 25 minute massage for the both us. We took the lobster dinner. The first night we were in room 5226 – the room was fine and clean, but the bathroom was outdated. The next day we got building 6 (which we requested) and room 6118. The room was location was on the first floor overlooking the pool. It was a good location easy and fast to get to the pool and beach – less than a minute to either. The room was the same size as our other room, but definitely updated and very nice! Newer tiled floors, nice furniture and updated modern bathroom counter, sink & shower. The air conditioning worked good and mini refrig was restocked daily with water, beer and soda. However, the room could have used a dehumidifier – our clothes felt damp at times.

We were celebrating our 11th anniversary and at our first room they had put a Happy Anniversary sign on our door, decorated our bed nice with flower pedals & towel art. That night they delivered Champaign and a fruit bowl – both were nice touches.

Beach: absolutely fabulous! One of the best, if not the best beach in the Riviera Maya area! All previous comments about the beach are accurate and true! There are two different sections on the beach. The area to the right is for non-privileged guests that has just palm tree for shade. The area to the left is for privileged and has about 25-30 palapas and palm trees for shade. We usually were out by 8 am to reserve chairs under a palapas, but there was always plenty of chairs. They also had a few beds on this side. There is also beach service on this side.

Food/Drinks: The dinners were the best. The steak house was our favorite – we ate their twice and enjoyed the filet, New York strip and t-bone. The Italian restaurant was good too. We didn’t try the Mexican. Not having to make reservations was nice, you could just show up. We usually went to dinner around 7:30 and never had to wait. Being Privileged status, you could also have lunch and dinner at the Terrance restaurant (above beach bar). We ate dinner at the Terrance twice – the stuffed rolled chicken was really good and that’s also where we had our free lobster dinner. We enjoyed lunch at the Terrance restaurant several times since it was right by the beach & pool - it usually took about an hour since you ordered off a menu, but it was relaxing and had great views. We did walk up to the buffet near the lobby a few times. Breakfast and lunch were ok. Compared to other resorts we have stayed at this breakfast buffet was lacking with selection, i.e., didn’t always have bacon, hash browns, french toast and not a big selection for omelet toppings and not a big fruit selection. I did not care for the house white wine, the house red was ok. They did have a wine menu if you wanted to pay for a bottle of wine, which I saw several people doing. The bar at the beach is open from like 8 am to midnight and they lobby bar is open 24 hours. The beer on tap is Corona light. Pepsi products for soda.

Atmosphere: The resort is easy to get around, it might seem like a long walk from beach to lobby, but really only about 5 minutes and it’s a pretty walk with the lush surroundings. The area around the beach bar is nice with several shaded sitting areas with chairs or couches that you could enjoy relaxing on during the day or at night looking out over the beautiful turquoise ocean. Free WiFi access throughout the resort was wonderful! The gym was outdated and small … it includes 2 treadmills, a spin bike and free weights.

Pool: the pool is decent. Has several different areas of depth – some areas even over your head. I wish they had a swim-up bar. Not having a swim-up bar makes it more laid back.

Stay here if you want a nice beach, relaxing vacation, decent food, good size for families.
Go elsewhere if you don't care about the beach, want a swim-up bar, better food, and more party atmosphere.

In the past 10 years, we have stayed at Catalonia Riviera Maya, Catalonia Royal Tulum, Barcelo Maya, Iberostar Lindo and Maya, RIU Riviera Maya Palace and Valentin Imperial Maya. All have good beaches expect Catalonia Riviera Maya and Barcelo beach was ok.

Room Tip: Building six is closet to pool and beach and updated
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sunandbeachSt.Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

We just returned from our trip. The place is nice. Beach and water are amazing!!!!! Staff is nice, but communicate mostly in french or italian/spanish. If you want low key and relaxing vacation, this is a place to stay at.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank denvergirl965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garland, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

We just returned from 8 days 7 nights - It was amazing. The beach was gorgeous. The water was perfect. We read many reviews before we left and went with a very open mind. We too had some issues with our reservation. We booked a Privilege Superior Ocean Room and when we checked in we had a courtyard view. When we met w/our Apple Rep he spoke with the front desk and they said the soonest they could move us was day 4 of our stay and offered us a Lobster dinner & couples message for the inconvenience. Long story short we were move to a Suite on day 3 and it was awesome. The staff was great, the food was way above average for an AI resort, the drinks were not weak, the grounds were beautiful and very clean. Tried all the restaurants except for the Italian and enjoyed all of them, even returned to the steak house twice. My husband was thrilled that he was not required to wear long pants and no reservations were needed (first come first serve) so we could decide last minute where we wanted to eat. Our favorite place for breakfast & lunch was at the Terrace (Privilege only). In a pinch even Room Service was amazing. WiFi throughout also another plus. The only complaints I have are they really don't explain anything at check in. We were lucky enough to meet some people who had been there a few days and told us the ins & outs. If you want tiki hut on the beach be prepared to go down between 6 - 6:30 a.m. The beach bar was located between the beach & pool but easy access and very quick. Several times a day they would have staff bring drinks around the beach and take orders - very nice unexpected service. Lots of activities at the pool and on the beach but they are not pushy if you choose not to participate. We were very pleasantly surprised and can't wait to return.

Room Tip: If you book and pay for a Privilege Superior Ocean Room, which I strongly suggest, make sure that is...
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank seel95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 4 May 2014 via mobile

The place is really pretty. The beach is nice. The staff are nice. Our check in was a nightmare. We had privileged check and it was bad. Had a room with a wall on the balcony that you could not see over. Food was average. I would go back to this only if the price was really good. We paid $155 a nite which was not bad but would spend a little extra for a better resort. We have stayed at catalonia royal tulum and it's much nicer .

Stayed May 2014, travelled as a couple
Helpful?
1 Thank nc-1traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

What a beautiful place and a super great value! The powder white sand was to die for! The grounds were so beautiful! Everything was clean and well kept. The open air lobby was so relaxing and beautiful so we spent time in the evenings and our last few hours before our shuttle arrived to take us back to the airport there. Very nice!

The staff were all very friendly although at times a bit challenging to communicate, it certainly gave us more appreciation for others coming into our country not knowing the language. The bartenders at each location were amazing!

Be prepared to walk! Although tiring at times, we looked at it as an opportunity to exercise off our meal and beverages. We enjoyed the breakfast buffet so got a chance to walk a way after eating too much. The drinks were very tasty and they would add alcohol if you asked. I found that if you didn't drink rather quickly and before it "unfrose" it didn't taste as well so I just drank those faster.

We were in building 6, closer to the beach and restaurants which was good but far from the lobby, shows and buffet. Our favorite food was the Mexican restaurant hands down. Best guac ever!

It was difficult finding covered seats on the beach unless you got there super early in the morning but by mid day a few spots started opening up so not too bad. The entertainments staff were fun! A few members of our group participated in a beer drinking contest against the staff which was really fun, the shows were decent and the beach dance party was a blast! Who knew dancing in the sand was so hard to do yet so much fun!

Room Tip: Consider what you will be doing the most and select a room closest to that area if you don't lik...
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  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Catalonia Playa Maroma

Property: Catalonia Playa Maroma
Address: Carretera Federal 307 Chetumal- Puerto Juarez Km. 306+250, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Playa Maroma
#3 Family Hotel in Playa Maroma
#4 Spa Hotel in Playa Maroma
#4 Top resorts Hotel in Playa Maroma
#4 On the Beach Hotel in Playa Maroma
#4 Romantic Hotel in Playa Maroma
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Catalonia Playa Maroma 3.5*
Number of rooms: 404
Official Description (provided by the hotel):
Catalonia Playa Maroma is situated in the Mayan Riviera, at only 35 kilometers south of Cancun and 20 kilometers north of Playa del Carmen. Regarding to the Travel Channel, Playa Maroma is one of the most beautiful beaches of the world. The typical Mexican decoration with its vibrant colors and palapa roofs surrounded by the native jungle make this resort the perfect place to spend a wonderful vacation. The Mayan World has to offer a lot to its visitors. ... more   less 
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Also Known As:
Catalonia Playa Maroma Hotel Playa Del Carmen
Catalonia Playa Maroma Del Carmen
Playa Maroma

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