My husband and I recently stayed in the Privledged section of the hotel for our 10 year anniversary, it also happened to be my birthday. We emailed the hotel about a month in advance to confirm our reservations and to request a top floor room in building 6 (closest to the beach) with a king bed. We received a top floor room with a king bed in building 2. This was fine as two out of three was not bad. We did notice doors with anniversary banners and heard guests discussing bottles of champagne left in their rooms to celebrate. Some reviews discussed birthday banners placed on their doors with surprise birthday cakes given, we however were never acknowledged for our anniversary or for my birthday. We did mention both the anniversary and by birthday at the time of booking as well as when we emailed the resort to confirm reservations. Ok no big deal but a Happy Anniversary acknowledgement would have been nice since we did purchase an anniversary stay at their resort and could have stayed anywhere.
Nothing at all bad to say about the beach! It was amazing and well kept. We walked down the beach for at least a mile both ways several mornings. Yes the reviews are correct when saying that you have to get up early (like 6 am) to get a chair with shade on the beach. There are plenty of chairs just not too many with shade and you do want shade if you plan to spend the day on the beach. We did not get a chair with shade on the first two days and all the sunscreen in the world could not keep us from getting burned.
Drinks were ok if you asked for an extra shot on the side and asked for a name brand liquor. The mixes were not good and adding the extra shot helped to curb the sweetness of whatever the drink mix was. One review said it taste like Tang was added to the drinks. Yes this is exactly what it tasted like. After a while we just learned to order beer, wine, or shots and that seemed to be the ticket. Although one night in the lobby a gentleman was serving fresh pineapple margaritas and these were amazing! Best drink I had the whole trip.
Food was ok as well. I am from Las Vegas and buffets are pretty much all the same anywhere you go. It was fine for whatever meal we ate at. The specialty restaraunts were fine except the baked potato you received with a steak in the steak house was half of a mini potato topped with this ranch type concoction that you could eat with one bite! Another night it was mashed potatoes served in a ramekin. One spoonfull and the mashed potato was gone! I get it the portions were supposed to be gourmet but it was silly. We ended up going into Playa Del Carmen that night and having food at a really authentic little place on 5th avenue. Come for the amazing beach not the food.
I also noticed some reviews said there was room service for privledged members. We never saw anything about being able to order room service on any of our paperwork that was given to us and there was no mention of room service in any literature in our room. Also beware that if you like to sit on your balcony and relax with a drink, don't get a room in building 2. Our balcony was big but it had plastic walmart chairs and a plastic table and faced the jungle. Other rooms had courtyard and fountain views with nice furniture on their patios. It seemed like the rooms with obscured views had the cheap balcony furniture while the rooms with open balcony views that everyone could see had nicer more comfortable furniture. AC was not good in our room but that only really mattered to us at night. It was frustrating that the maid service would always turn the air and ceiling fan off after they cleaned the room. We left it on because when we did come back to the room we were hoping to have it cooled down for the evening. But they always turned it off even though we left tips everyday.
Staff was very friendly and we never once passed a staff member and did not receive a hello or good morning. Claudia at Tio Pedro was exceptional as a hostess and we enjoyed our conversations with her and appreciated that she knew us by name after only two days at the resort. We ate the Mexican restaraunt 3 times because of her and because the food was best here. Service can be slow at all the restaraunts but what can you do. No one ever explained beach activities to us so we were unaware that you could use Kayaks on the beach. We also did not know that there was a schedule of activites going on near the ice machine on the other side of our building. This was the only activities posting we saw and found it by accident after being at the resort for 3 days.
It is a good place if you are on a budget, though it was slightly further from Playa Del Carmen than I expected and next time we will stay closer to Playa and spend a little more for better drinks, food, and amenities.
- Official Description (provided by the hotel):
- Catalonia Playa Maroma is situated in the Mayan Riviera, at only 35 kilometers south of Cancun and 20 kilometers north of Playa del Carmen. Regarding to the Travel Channel, Playa Maroma is one of the most beautiful beaches of the world. The typical Mexican decoration with its vibrant colors and palapa roofs surrounded by the native jungle make this resort the perfect place to spend a wonderful vacation. The Mayan World has to offer a lot to its visitors. ... more less
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- Also Known As:
- Catalonia Playa Maroma Hotel Playa Del Carmen
- Catalonia Playa Maroma Del Carmen
- Playa Maroma