We stayed here 7days/6night for our honeymoon. We paid to be in a honeymoon room with balcony jacuzzi and upgrade to honeymoon package. The service here was very poor. Housekeeping came at all hours of the day, usually very early before we were awake, or late afternoon when we were ready to shower and change for dinner. If they came when we were in the room they'd leave and our room would never get serviced. They did turn down service only twice. We should have had nightly turn down.
Room service was a joke, they took 2 hours to deliver food. And will not serve breakfast before 7am, which is a problem if you are going on early excursions.
The food was just so so. They tout using top shelf liquors, but that is not the case.
When complaints were made about varous service issues NOTHInG was done to fix the problems.
We also had ants in our room, and a water closet that was falling apart. As for our patio jacuzzi, the drain was broken and it didnt hold water, so we never did get to use it.
Overall this trip was a let down. We will NOT be coming back.
- Official Description (provided by the hotel):
- Catalonia Playa Maroma is situated in the Mayan Riviera, at only 35 kilometers south of Cancun and 20 kilometers north of Playa del Carmen. Regarding to the Travel Channel, Playa Maroma is one of the most beautiful beaches of the world. The typical Mexican decoration with its vibrant colors and palapa roofs surrounded by the native jungle make this resort the perfect place to spend a wonderful vacation. The Mayan World has to offer a lot to its visitors. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, LoveHolidays, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Catalonia Playa Maroma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Catalonia Playa Maroma Hotel Playa Del Carmen
- Catalonia Playa Maroma Del Carmen
- Playa Maroma