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“boring breakfast, rude desk staff, very basic noisy room”

Premier Inn Rugby North (Newbold) Hotel
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Premier Inn Rugby North (Newbold) Hotel
Ranked #1 of 1 Hotels in Newbold
Certificate of Excellence
Reviewed 21 July 2014

Had a rough stay at this Premier Inn, room very noisy and hot. Breakfast well cooked but boring choices and slooow, bread still frozen in the center. Luke warm coffee from a machine that kept stopping. Blond lady on desk unhelpful and difficult to understand.
Wifi kept dropping out, room only had a shower so no hot soak after a hard work day.
Will not stay again over priced cost for what is offered.
Room was clean and bed and TV good.

Room Tip: Chose another Premier Inn as this one close to road with Boy racers going up and down late at night.
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  • Stayed: July 2014, travelled on business
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Thank riponman1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire K, Manager at Premier Inn Rugby North (Newbold) Hotel, responded to this reviewResponded 23 July 2014

Thank you for taking time to review your stay with us,im sorry to hear you had a bad experience with us please be assured we take all our feedback very serious as it enables us to improve our standards and provide our guests with the best possible service.

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237 - 243 of 399 reviews

Reviewed 16 July 2014

We stayed one night here recently and it was very good. We arrvied late and the check was quick and simple which was welcome and breakfast the next day was good. Could have done with a bit more free time on the wifi but apart from that all was good.

  • Stayed: July 2014, travelled with family
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Thank Angela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire K, Manager at Premier Inn Rugby North (Newbold) Hotel, responded to this reviewResponded 23 July 2014

Thank you for taking time to review our hotel.We are delighted that you enjoyed your stay with us and hope to welcome you back in the near future.

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Reviewed 15 July 2014

Lovely clean modern room, breakfast area on small side and the cook has definatly not been on the rapid response course when it comes to getting your order out quickly. But all in all very good and excellent value for money as we booked well in advance at an offer price.

  • Stayed: July 2014, travelled with friends
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Thank YarcoNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire K, Manager at Premier Inn Rugby North (Newbold) Hotel, responded to this reviewResponded 25 July 2014

Thank you for your feedback regarding your stay with us here at Rugbynorthnewbold and we do hope to seee you again in the near future.

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Reviewed 14 July 2014

Excellent place to stay stayed with a friends for 2 nights room was really comfty and very clean stayed for breakfast cooked good and plenty to chose from also ate dinner good choice and nice and hot

Nice food



  • Stayed: July 2014, travelled with friends
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Thank K S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire K, Manager at Premier Inn Rugby North (Newbold) Hotel, responded to this reviewResponded 23 July 2014

Thank you for your fantastic comments following your recent stay here at Rugbynorthnewbold Premierinn,we very much appreciate your kind feedback and look forward to seeing you again at our hotel

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Reviewed 14 July 2014

My experience of Premier Inns is good. They consistently have friendly, helpful staff and the rooms are spacious and well provisioned. Beds are extremely comfortable with a choice of pillows. This one had a small but well appointed bathroom with a shower rather than one over the bath. Why don't all budget hotels and hotels with small bathrooms have showers only? Much more practical and most of us use showers rather than baths nowadays. Recommendable.

  • Stayed: July 2014, travelled with family
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1  Thank Globalgran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire K, Manager at Premier Inn Rugby North (Newbold) Hotel, responded to this reviewResponded 23 July 2014

Thank you so much for taking time to review our hotel.We are delighted that you enjoyed your stay with us and hope to have the pleasure of welcoming you back.

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Reviewed 10 July 2014

We arrived late around 7 pm to be told they had one room left, and that was due to a cancellation. As my wife and I had travelled for some 6 hours, we took the room, but the price was DOUBLED against the stated price on the website. We were told they could have sold the room many times over and the price was what was stipulated by head office.
Our room on the first floor was besides the safety door, which banged the whole night, even although we visited the reception, the receptionist could not get permission to leave same open. Next to our room we end up with some type of generator, which not only made a noise but caused more reasons for a sleepless night
We got up early and left the next morning feeling "ripped off and angry" as frankly the hotel offered no solution to our discomfiture as we paid the bill on arrival there was zero chance of a refund

Room Tip: Book elsewhere...
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  • Stayed: July 2014, travelled as a couple
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Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire K, Manager at Premier Inn Rugby North (Newbold) Hotel, responded to this reviewResponded 11 July 2014

Thank you for taking the time to review your stay with us. I really appreciate your feedback as this enables us to improve our standards and provide guests with the best possible service and a comfortable stay.
Please be assured that we take all feedback seriously and I would like to discuss your feedback personally if I could kindly request that you contact myself direct on 01788550333 I really want to put this experience right.

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Reviewed 18 June 2014

I have stayed in this Premier Inn every time I visit Rugby and feel like it is home from home. Being a female travelling alone if is really important for me to feel safe wherever I stay, the staff were excellent and could not do enough for me making me feel safe and secure. The hotel rooms are the standard Premier Inn rooms but I would expect nothing less.
Best Premier Inn I've ever stayed in (and I stay in them every week!)
A big thanks to all the staff (especially Tracey on reception & the amazing breakfast staff!!)
Hopefully will be back that way soon

  • Stayed: May 2014, travelled on business
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Thank riddlemarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire K, Reeptionist at Premier Inn Rugby North (Newbold) Hotel, responded to this reviewResponded 11 July 2014

Thank you for taking time to write such a fantastic review on your recent stay with us at Rugby North newbold Premier inn.We pride ourselves on clean,comfortable and affordable accomodation and excellent service.so i am very happy to read that you thoroughly enjoyed your stay.We look forward to having you stay with us next time your in town.

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Additional Information about Premier Inn Rugby North (Newbold) Hotel

Address: Brownsover Road, Newbold, Rugby CV21 1HL, England
Region: United Kingdom > England > Warwickshire > Rugby > Newbold
Amenities:
Business Centre with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Newbold
Price Range: £47 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Rugby North (Newbold) Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Rugby North (Newbold): this hotel is only 5 minutes from the town centre by car, and is situated off Junction 1 of the M6 and located directly adjacent to the Swift valley business park. A Leisure Park with multiplex cinema, gym and a bowling alley are within walking distance as are local retailers. Our Rugby North (Newbold) Premier Inn has everything you'd expect, incredibly comfy beds in every room, and serves a wonderful cooked to order 'Premier' breakfast. We have a Harvester restaurant situated next door. ... more   less 
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Also Known As:
Premier Inn Rugby North (Newbold) Hotel Rugby
Holiday Inn Rugby

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