My family and I booked the Brooklin Inn for a place to stay for a friends wedding. We arrived and were shown to our rooms. Throughout the stay we were asked several times which rooms we were staying in and who put us in our room. We mentioned several times that the lady at the front showed us to our rooms when we arrived. Chip (the owner) implied that we were put in the wrong room upon arrival. We happily offered to move rooms if there was a problem. He told us it was fine. We were than asked again about our rooms the following day. I became very annoying. When we went to check out Chip tried to charge us extra money from our quoted price. Luckily we had our itinerary to show him what we were quoted for the room. When we showed him he became very rude and started to yell at us. Very unprofessional!!!! He claimed since we were in the wrong room that we had to pay more for the room we were in. We calmly explained to him that we were put in our room by the lady at the front desk when we arrived. He continued to raise his voice and yell at us. We were very shocked by his response. It was the worse experience I have had, especially knowing that it was the actual owner. We will Never stay here again because of Chip and how we were treated. It was Horrible. Besides Chip, the place was very pleasant and we would recommend this place. Rooms were nice, food was delicious and everyone else was very pleasant. But after being yelled at by the owner, we will never come back.
- Also Known As:
- Brooklin Inn Maine