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“Great Service”
Review of The Mercy

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The Mercy
Ranked #15 of 36 Hotels in Ernakulam
Certificate of Excellence
Reviewed 21 August 2014

Planing a visit to Ernakulam after almost 22years and ​looking for a Hotel to spend the holiday, finally after much deliberation chose The Mercy,Stayed for two nights with family.I have to mention here from the day I made the reservation till I checked out the service was impeccable.You can feel the warmth from the time you enter the gate be it the gentlemen who opens the door for you the young boy with a permanent smile on his face, the room service or the restaurant.Excellent hotel to stay with the family,our only disappointment was not finding a LED TV or Kettle in the room.Nice roof top pool,clean and well maintained.Great effort by John,Deepu Sunny and rest of the team.Shall meet you all again, hope to find an LED TV and Kettle in the room by then.

Room Tip: All rooms are good,Since it is just next to the Cochin Ship Yard dont expect any scenic view.
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  • Stayed: August 2014, travelled with family
    • Value
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4  Thank Noah Charles A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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75 - 81 of 178 reviews

Reviewed 13 August 2014

The Mercy is well located on the MG Road and has a serene and peaceful ambiance. The rooms are good, the front desk staff very courteous and a good restaurant attached which serves variety of food. The interiors are nicely done and we get an excellent view of Cochin Shipyard. You can feel the peace when you enter the Hotel after a tiring drive from the Airport - the roads being in very poor condition, and the traffic jam.

Room Tip: The room service is slow and hence give yourself adequate time when you order food.
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  • Stayed: August 2014, travelled on business
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4  Thank kvjayco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Stayed at The mercy towards the end of July. The hotel is located in M.G.Road which makes it very convenient to move around kochi. The rooms were clean and neat, the bathroom was very clean as well. The roof top swimming pool was also nice, the view from the swimming pool is excellent, you can see the kochi shipyard and also view of the city. Mr.Deepu the front office in charge was very helpful right from the time of making the booking untill the time of check out. He was very friendly and always had a smile. Thank you for making our stay very pleasant.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
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7  Thank jaykesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Just i like the arrangements in the restaurants available in this hotel. Let it be their closed one or open air type. The ambiance and view are quite stunning.The food catered in the restaurant is multicusiene. You are welcomed to try out continental, Chinese, Indian and even local delicacies at this restaurants.Virtually all kinds of food and beverages are available in the restaurant. The staff are quite good with service mentality that will please the customers. The rates are on higher side for most of the items available in the menu. Considering the location, ambiance, quality of food and service i feel its worth of it.

Room Tip: Good food, good stay. May be rooms facing harbor or shipyard may be better.
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  • Stayed: August 2013, travelled on business
    • Sleep Quality
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4  Thank scshenoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

we staying here 2 nights, room was very nice, then hotel staff front office and restaurant staff also very heplful, then service and food also sooooo nice, then we take dinner in rooftop restaurant, amazing food and nice area, ok guys we coming again, all the best all.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
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4  Thank dineshazariya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

I stayed at the Mercy on MG Road in June when visiting Cochin for 4 days. The frontdesk staff were so helpful and specifically told me that they had given me a quiet room-which it was, superbly positioned at the back with an enormous and comfortable King Size bed. Very clean and orderly. Views not great, but peace was palpable. The friendly staff went out of their way to help and advise me. Breakfast was what is expected in India, idli, sambal, and other dishes as well as a choice of European breads and pastries with jam. Buffet food was tasty. The General Manager was quick to respond to and solve my problems with wifi, offering general support for everything. Very approachable. Upside room prices reasonable; downside you have to buy and pay for wifi which when you get it, is not that brilliant. Travellers like me need to keep in touch with people from home so good wifi is crucial. Anyway location is convenient and near Southern Railway station so not long in rickshaw to Hotel. I would stay again

Room Tip: Room 506 at the backside is very very quiet, easy to access from the front lift.
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  • Stayed: June 2014, travelled solo
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2  Thank Anita C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2014

value for money, place in excellent location, I have been staying this hotel for last 6 year. Rooms were spacious and have all the conveniences. the dinner at their top floor is excellent view, I enjoyed their food at dinner.

  • Stayed: May 2014, travelled on business
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4  Thank AjitMahapatro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mercy

Address: The Mercy Luxury Business Hotel | Ravipuram, Ernakulam, Kochi (Cochin) 682015, India
Region: India > Kerala > Kochi (Cochin) > Ernakulam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #15 of 36 Hotels in Ernakulam
Price Range: £27 - £52 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Mercy 4*
Number of rooms: 60
Reservation Options:
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