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Reviews (926)
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Reviewed 6 January 2014

Dear Sir
I have live in Bangalore , but Cochin is my hometown. I was down in Cochin this December to celebrate Christmas with my family and friends. Was looking for a place to have a good time for new years and Dream Neon party came highly recommended . Though the price was Rs:9000 ( $ 140 ) for a couple pass . I had picked up 4 couple passes for the night. The price was high by Cochin standards , but I was ready to pay the same as me and my wife had not been out for a party in a long time as we had a kid ( who was being taken care of by my cousin for the night ) . I had my brother and his wife join me. Had invited a couple from Dubai and Delhi as my guest . We were all excited for spending the new year party and arrived at your hotel at about 10 pm on 31st night . We were thrilled at being in a “Vikram Chatwal Hotel “ . We went straight to Ava Lounge as we had picked up passes for the same and were assured that this was the pace to party and let our hair down . The euphoria only lasted as our tickets were taken and we entered the lounge . There were about 15 women and about a 150 men in the lounge . There was no space to stand let alone dance on the dance floor which was completely occupied by men ( of all ages ) . My wife, sister in law and the other two couples had to be surrounded by at least 4 bouncers so that they were not pinched or fondled ( keeping this as is) . The bar was completely inundated with men and to get a drink was next to impossible. There were too few to serve and the bar counter was manned by 2-3 people which was inadequate. It took me an hour to get Drinks for people along with me , for which I had to constantly plead with the multiple floor managers . The drinks we got were not what we ordered. Some of it did not even have ice in it for which it was another struggle . We had no place to even keep our drinks. We were not let on the dance-floor with drinks and by the time we came back someone else had sipped into our drinks. My friends from Dubai and Delhi gave me some excuse and left after an hour . Imagine my embarrassment . At least 4 people were evicted off the dance-floor for indecent behavior. As night progressed things just got worse . I could see people lying in corridors and smoking areas. One guy was throwing up all over the latrine . I really felt bad for your hotel staff who patiently waited for him to finish to clean up . I saw a person being evicted as he was in an inebriate state after throwing up a couple of times and then the same guy roaming around the food counter after some time . There was no way a couple could let their hair down in Ava-lounge . I even saw few guys misbehaving with the family of GM of the hotel and he had to forcefully evict them. Oh I forgot to say that there was a so called belly dancer that arrived and fled for her dear life
Some Positives : The place where the food was arrange was good. I would really appreciate the bouncers who ensured that things did not go out of hand. One of them suggested that I go to the family affair arranged in the hall on 13th floor as there would be a bit more sanity there and he was right , at least there was more space as by 1:30 am all families had left and there were a few couples on the dance floor with some Hindi hits playing . We spent about an hour there and finally called it a night
This was by far the worst managed party that I had been to and I would stick my neck out and say that the hotel could have managed this better if it had any sought of control over the number of stag passes issued . It was purely a money making spree that put water on my one night out in Cochin . I was shocked and dismayed

A few suggestion that would have worked was if the hotel had check the number of stags for the party .If the dance floor could have been exclusively for couples . At least they could have had waiters serving drinks for ladies. But sadly all these were overlooked. It was money over hospitality. For the amount of money I had spent on New Year’s (Rs:36000 about $560) I could have driven down to the Airport and taken a flight to Thailand and celebrated New Years and come back with money to spare

Asking for a refund is at top of my mind. But the embarrassment caused to my friend and family go far beyond anything that can be compensated . I write this to you so that you may ensure that this does not happen next year and someone else is spared of this experience. I cannot even begin to say the what my wife and friends feel about this

But I hope you take heed , look into this and put corrective measure

I may never visit this hotel again

Regards,

Amit Sebastian
M : +91 9538019340

PS: Posting this review in Trip advisor as there is not a single email to be be found on your website and feed back was limited to 450 characters

  • Stayed: December 2013, travelled with family
    • Value
    • Service
9  Thank Amit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

If in Kochi for business i suggest this place as the check in is super quick, the staff is amazing, the welcome was one of the nicest thing, rooms are good enough for a business traveler, breakfast menu is nice, and you can have a nice workout at the gym too.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MithunNair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Divakar S, General Manager at Radisson Blu Kochi, responded to this reviewResponded 7 January 2014

Dear Guest,

Thank you so much for your wonderful feedback.

It is a pleasure to know that we lived up to your expectations. We always ensure that all our guests have a comfortable stay with us.

We look forward to welcome you back soon.

Regards

Divakar Shukla
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

Though being so near to my home, I had never visited this hotel for even a small bite. So for the Christmas Day brunch, I and my family decided to give this hotel a try. I was taken aback to be informed that the rate per person came around to Rs 1300 only. We were greated with a glass of sparkling wine and they served a plate of grilled items (the grilled fish being mouth-watering) as starters at our table. Then we went to vist the buffet dishes, which had a wonderful spread of salads to begin with. The pork was great while the turkey was a little bit hard to munch on. Then there were prawns, duck, chicken, etc. The kentucky type of fried chicken (thin strips of chicken) was really great. The deserts were good - I did not like around 25 % of them. But the yule log - that I must say was really delicious and I ate a lot of it. Coming to the hospitality of the staff, they really amazed me. I was earlier informed that there would be no Christmas father present on that day, but my kids enjoyed, really a lot, when a Santa (to our surprise !!!!) popped out on that day. To be true, I was still so full from the Christmas Eve dinner, that I could not enjoy the brunch to its fullness. Anyway one thing for sure, this hotel is top on my list to visit for this year Christmas Eve Dinner.

  • Stayed: December 2013, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank jimjoymailid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Divakar S, General Manager at Radisson Blu Kochi, responded to this reviewResponded 7 January 2014

Dear Guest,

Let me take this opportunity to thank you for such a remarkable comment.

We at DREAM has the first motive to serve the guest and make their each moment memorable and it gives us immense happiness when we are able to live up to your expectations. It is a great pleasure to learn that we were able to give you a memorable Christmas this time and look forward to welcome you back soon.

Once again thank you so much for this wonderful feedback.

Regards

Divakar Shukla
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

Nice property to relax and revive even for the people coming for Business purpose.
Thank you for the warm welcome and hospitality.
Breakfast spread is nice...
Gym facilities are good..
Good location..

Room Tip: If you want to use Sauna..please give prior information or take an appointment, they need atleast half an hour to keep it ready..
  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Arun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Divakar S, General Manager at Radisson Blu Kochi, responded to this reviewResponded 7 January 2014

Dear Guest,

Thank you so much for the comment and it is an honor to learn that you enjoyed your stay with us in DREAM.

Each and every guest is important for us and it gives us immense happiness when we are able to serve them with best of our hospitality. We are happy to learn that you had a comfortable stay with us and we would love to welcome you back again.

Regards

Divakar Shukla
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

I really liked the warm welcome and lightning speed of check-in. The quality of spotless cleaning in the room made me feel happy . My stay for a night is really comfortable. But the buffet Lunch
I had is not worth of money and did not satisfy my tasting buds. The table arrangements are very
close to one others and even a murmuring voice of the heart will be heard by others. Restaurant
is not designed as the restaurant. Mainland China is ok.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mondyKarur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Divakar S, General Manager at Radisson Blu Kochi, responded to this reviewResponded 28 December 2013

Dear Guest,

Let me thank you for this remarkable comment and it is indeed a great pleasure to learn that you had a thorough good stay with us.

In DREAM we always ensure that all our guests have a memorable stay which could be cherished forever. We are highly delighted to know that we were able to fulfill your expectations and would love to welcome you back soon.

Regards

Divakar Shukla
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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