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“Mixed Bag”
Review of Holiday Inn Cochin

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Holiday Inn Cochin
Ranked #2 of 33 Hotels in Ernakulam
Certificate of Excellence
Reviewed 14 January 2014

The Holiday Inn Cochin is a beautiful hotel, lovely, clean, spacious rooms, VERY helpful staff.

We were there New Year's Eve and enjoyed a fantastic buffet, as gorgeous as it was delicious. We thought the breakfast was good and liked the small coffee shop.

Drawbacks were location - not close to the airport, far from the local sights...but worse, the taxi problem! No taxis come to the hotel, you have to use their very expensive car service to go anywhere. We could walk to the tuk-tuk stand and take it to a taxi stand rather far away and THEN go into town - but we couldn't find a tuk-tuk or rickshaw willing to take us ( or able to understand what we wanted). Seems like the service was just for locals.

  • Stayed: December 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank SWL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raju2362, General Manager at Holiday Inn Cochin, responded to this reviewResponded 16 January 2014

Dear Sir,

Namaskaram from Holiday Inn Kochi!

We thank you very much for taking out time to post your review on Tripadvisor for your recent stay at Holiday Inn Kochi!

You have covered all aspects of your stay, and I am particularly appreciative your comments about our team members and the meal experience. It is always hugely motivating to me and my teams when a valuable customer like you takes time and acknowledges it.

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations.

Look forward to welcoming you back to Holiday Inn Kochi on your next visit.


Regards
Raju Shrestha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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620 - 626 of 945 reviews

Reviewed 9 January 2014

The Holiday Inn Cochin was excellent. The rooms were spacious and clean, service was good and breakfast was great. During our recent trip over 6 cities in the South of India, this was one of best hotels we stayed in. Excellent facilities and there was a choice of firm or soft pillows!!
The only improvement I would suggest is a little training of the serving staff at breakfast. They want to please all the guests and over-promise but do not deliver on time, but this seemed to be a general problem in India with Hotel staff taking your order and getting side-tracked by the next guest making a request, instead of completing the 1st request and then moving to the next guest -for example, when we ordered tea, they will bring the tea, but if another guest stopped them en-route requesting the same thing, they'll serve the last person first, instead of asking them to wait.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sammy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raju2362, General Manager at Holiday Inn Cochin, responded to this reviewResponded 10 January 2014

Dear Mr. Sammy,

Namaskaram from Holiday Inn Kochi!

We thank you very much for taking out time to post your review on Tripadvisor for recent stay at Holiday Inn Kochi!

I am particularly appreciative your comments about our facilities and the service. It is always hugely motivating to me and my teams when a valuable customer like you takes time and acknowledges it.

We have noted your feedback and please be rest assured that we will take all appropriate corrective measures to ensure to avoid such situations in future.

We look forward to welcoming you back to our establishment and once again thank you for the wonderful and kind words of praise

Regards
Raju Shrestha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

We stayed for 2 nights . nice and comfortable stay. staff is courteous and helpful, rooms are clean, Check in is slow. Food was not to our taste , buffet breakfast need to more elaborate. No tawa rotis, instead they served frozen chapatis after heating, this is what not expected from a 5 star hotel.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rahul71_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raju2362, General Manager at Holiday Inn Cochin, responded to this reviewResponded 8 January 2014

Dear Sir,

Namaskaram from Holiday Inn Kochi!

We thank you very much for taking out time to post your review on Tripadvisor for recent stay at Holiday Inn Kochi!

I am particularly appreciative your comments about our team members and room cleanliness. It is always hugely motivating to me and my teams when a valuable customer like you takes time and acknowledges it.

We thank you very much for sharing your feedback about your check in experience and the meal experience, which will assist us to improve our service further. We also, would like to update you that we do not serve frozen chapatis in hotel at all, and all Tandoori Rotis, Nan, Parottas are freshly prepared and served.

Look forward to welcoming you back to Holiday Inn Kochi on your next visit.

Regards
Raju Shrestha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

This was our second stay at Holiday Inn Kochi. It's a great place to stay for a short stopover when flying out of Kochi International Airport. Friendly staff, very clean and comfortable rooms, pool, fitness centre, very good restaurants and 24 hour coffee shop. That's all we're looking for, really. Not close to the airport but that's because the airport is so far out of the main city. Booking a taxi from the hotel is expensive, but it's very good service. The views from the high floors are beautiful. Kochi is very green and foresty, in addition to all the beautiful water/inland lakes. The hotel is close to the newly opened Lulu Mall which wasn't there the first time we stayed in Kochi, and it was fun going there this time.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ari-A87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raju2362, General Manager at Holiday Inn Cochin, responded to this reviewResponded 6 January 2014

Dear Sir,

Namaskaram from Holiday Inn Kochi!

We thank you very much for taking out time to post your review on Tripadvisor for recent stay at Holiday Inn Kochi!

You have covered all aspects of your stay, and I am particularly appreciative your comments about our team members and the room experience . It is always hugely motivating to me and my teams when a valuable customer like you takes time and acknowledges it.

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations.

We look forward to welcoming you back to our establishment and once again thank you for the wonderful and kind words of praise

Regards
Raju Shrestha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

we had a very nice overnight stay at this hotel. While the check in was a bit slow, the staff was very friendly and courteous. Rooms are large and spotlessly clean and very well equipped. The food at Masala was of a very wide variety and very good and we really enjoyed our meal. The staff in the restaurant was very attentive and courteous and the service was excellent. Overall, a very pleasant stay and very good value for money.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AtulSharma2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raju2362, General Manager at Holiday Inn Cochin, responded to this reviewResponded 6 January 2014

Dear Sir,

Namaskaram from Holiday Inn Kochi!

We thank you very much for taking out time to post your review on Tripadvisor for recent stay at Holiday Inn Kochi!

I am particularly appreciative your comments about our team members and the meal experience. It is always hugely motivating to me and my teams when a valuable customer like you takes time and acknowledges it.

We have noted your comments about your check in experience, please be rest assured that we have taken necessary corrective actions to avoid the same in future.

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations.

Look forward to welcoming you back to Holiday Inn Kochi on your next visit.


Regards
Raju Shrestha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

ideally located for a short business stay. The restaurant has wide choice and I was there on the onam festival day and the service was excellent. Rooms are clean and staff are very courteous and helpful

Room Tip: choose the higher levels
See more room tips
  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sunil_padmanabh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raju2362, General Manager at Holiday Inn Cochin, responded to this reviewResponded 6 January 2014

Dear Sir,

Namaskaram from Holiday Inn Kochi!

We thank you very much for taking out time to post your review on Tripadvisor for recent stay at Holiday Inn Kochi!

I am particularly appreciative your comments about the service of our team members. It is always hugely motivating to me and my teams when a valuable customer like you takes time and acknowledges it.

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations.

Look forward to welcoming you back to Holiday Inn Kochi on your next visit.


Regards
Raju Shrestha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

the lobby is decent. the staff was very helpful accommodating us. and we did get 2 adjoining rooms. Rooms are very well appointed but lacks quality maintenance (maybe i being picky).
We did eat at Masala restaurant and had dinner buffet. That was a MISTAKE. Choices were poor, lacked taste (said to be fusion but fused badly). service was good. One in our group ended up nausea and vomiting in the night. I realize i can't blame the hotel on one case. But we did let go off our guard and had drinks with ice (tend to avoid ice during my trips to india and use bottled water and if filtered then boil before drinking: has had enough hazles previously)
3 of did have the breakfast buffet. No complaints. Very good selection with tasty foods.
with regards to location, though it close down town, you still spent fair amount of time in the traffic jam

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vaddake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raju2362, General Manager at Holiday Inn Cochin, responded to this reviewResponded 3 January 2014

Dear Sir,

Namaskaram from Holiday Inn Kochi!

We thank you very much for taking out time to post your review on Tripadvisor for recent stay at Holiday Inn Kochi!

I am particularly appreciative your comments about our team members and the breakfast experience. It is always hugely motivating to me and my teams when a valuable customer like you takes time and acknowledges it.

We have noted your comments about our rooms quality maintenance and the Masala restaurant dinner buffet menu, please be rest assured that we have taken necessary corrective actions to avoid the same in future.

Look forward to welcoming you back to Holiday Inn Kochi on your next visit.


Regards
Raju Shrestha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cochin

Address: Chakkaraparambu Junction 33/1739a | National Highway ByPass, Vennala, Ernakulam, Kochi (Cochin) 682028, India
Phone Number:
Region: India > Kerala > Kochi (Cochin) > Ernakulam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ernakulam
#2 Family Hotel in Ernakulam
#2 Luxury Hotel in Ernakulam
#4 Romantic Hotel in Ernakulam
Price Range: £61 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Cochin 4.5*
Number of rooms: 211
Official Description (provided by the hotel):
Holiday Inn Cochin is Kochi's fresh destination for everyday people which offers the assurance of an international brand while capturing the essence of true Kerala hospitality. ... more   less 
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Also Known As:
Holiday Inn Cochin Hotel Kochi (Cochin)

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