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“An OK hotel on MG Road”
Review of The Avenue Regent

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The Avenue Regent
Ranked #7 of 36 Hotels in Ernakulam
Certificate of Excellence
Reviewed 8 February 2014

We stayed there as a family group of 7 adults for 4 nights in January. The good thing about the hotel is its situation on MG Road in the centre of town if that is what you want. It is away from Fort Kochi and the tourist places but it is ideally situated for restaurants, local shops, colourful markets and a great little Ayurveda clinic where we had excellent massage. Other good points include the bar where you can get beer, clean good sized rooms, good breakfast spread and delicious buffets for lunch and dinner.
The service was good. Checking in was not as smooth as we would have expected as two couples from our party who had arrived in the middle of the night the day before us were left waiting for an hour before their room was eventually ready. Exhausted from their long flight from Europe, they were not impressed!
The hotel is in need of renovation and work has started. The second lift is being installed and rooms on the 6th floor have been completely redecorated, the bathroom with the old bath tub replaced by a beautiful shower room. One word of warning about bedrooms, avoid rooms situated at each end of the corridors as on each floor there are air conditioning heat exchange units which are extremely noisy, they look like big turbines.
In all we would choose to stay in that hotel again as long as we got one of the newly redecorated rooms in the centre of the corridor and not overlooking a wall which blocks all natural light.

Room Tip: Avoid rooms situated at each end of the corridors as on each floor there are air conditioning heat e...
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  • Stayed: January 2014, travelled with friends
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3  Thank taffyfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 February 2014

We arrived after a long journey to check in at 7pm. We were promptly given our rooms. The rooms were large however that was about it. The bathroom was barely functional and the cleanliness not apparent at all; we found used condom wrappers in our bedside drawers! When we called management about this the on call manager was on the phone with the real manager for over two hours before the best the could offer us was another room. Absolutely awful, dismissive service. The only thing they cared about was deleting the pictures we took, nothing about customer service or an apology.

Once they have your money they really don't care at all. For a supposed 4 star hotel which does charge 4 star room rates; this place really did not live up to any expectations.

Stay here if you want to be on MG road but there are many other better places to stay at than this!

Room Tip: Just avoid this place!
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  • Stayed: January 2014, travelled with family
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2  Thank MsAnne311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2014 via mobile

Stayed 3 nights. ..
Horrible service with the check in ppl. Extremely rude.
Rooms are big. .. But no fans. A/c does not work that great. Very stingy on giving 2 room keys which I would like to add are just electronic key cards.
Food is okay. Nothing great.
Low quality bathrooms. .. and the housekeeping refuses to give extra shampoo if required.
Also they have a new installation of an lift /elevator. .... so expect an 730 am banging wake - up

However I'm giving 2 stars because the shampoo smells amazing and so do the fresh towels!

Other than that. .... Not worth the stay not the disrespect.

Stayed: February 2014, travelled with family
Thank Americaninindia33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2014

A very clean spacious place. It's a business hotel really so we stuck out a bit dressed as tourists. The room was big and clean. Only minor complaint was that when we returned to Ernakulum before our flight home they wouldn't hold our bags for us for a few hours. Not the best customer service.

Room Tip: If it's a party go for a high floor. Our room was quite noisy on NYE (still recovering from jet...
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  • Stayed: December 2013, travelled with friends
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1  Thank JonnyC000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

The hotel is in heart of the city and the rooms are decently maintained. Wi-Fi is chargeable separately Wash rooms need to be maintained and cleaned properly. I had a incident which reflects badly on the image of the hotel. I forgot some cloths in the wardrobe and I realized this only in te late evening when I was about to board the flight. We called a friend we went the next day and collected the cloths. The hotel had my mobile number and it was their duty to inform me which they never did.

Room Tip: Rooms n the higher floor could give you a aerial view of the city
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  • Stayed: January 2014, travelled on business
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2  Thank kareem21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014

Stayed at this hotel for two days during August 2013. The location is the biggest asset of this hotel- right at the MG Road. The rooms are huge and tidy. The staff is very courteous. Given the rates that I got, it was a real value for money. The only downside is that if you don't plan properly, you might miss your flight as the airport route is very busy during peak hours.

  • Stayed: August 2013, travelled on business
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2  Thank jeetudear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2014

Our stay was comfortable, the rooms were very good except the bathrooms which are old for a quality hotel as Avenue Regent and for a four star property. The wifi was not working in our room so I have give back my wifi cupon, but they didn't charge me either.

The check inn -checkout time was 12 noon to 12 noon and we had checked inn at 6 pm. And we had to leave after two days by 3 pm, but the staff were good enough to pay heed to my tour operation friends and they did allow me to check out by 3 pm without extra charge.

  • Stayed: December 2013, travelled with family
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Thank Yugesh k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Avenue Regent

Address: M.G. Road, Ernakulam, Kochi (Cochin) 682016, India
Region: India > Kerala > Kochi (Cochin) > Ernakulam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Ernakulam
Price Range: £47 - £71 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Avenue Regent 3.5*
Number of rooms: 57
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Also Known As:
The Avenue Regent Hotel Kochi (Cochin)
Regent Kochi
Regent Hotel Kochi
Kochi Regent

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