stayed here for 4 nights with family and friends in 2 rooms in ealry may. rooms are pretty much decent but slightly dated for my taste. was expecting much more as hotel website and pictures on booking websites were quite nice. having said that we could not complain much abouit the room only that its showing its age and the toilets definitely need to be redone soon. our bath tub was stuck for the last 2 nites and it took almost 8 hours for the water to recede. facilities wise also quire jaded apart from the bar and restaurant which is pretty alright. now the worst part is the attitude of the fornt desk staff who tend to treat foreigners like criminals. There is a lack of respect shown to us especially when we wanted to check out early in the morning and had problems with our taxi. The staff on duty refused to even acknowledge our problem and could not even be bothered to help us. His only reply was that there was no taxi available here at this hour. This was at 4 am and we neeeded to be at the airport by 6. despite numerous complaints at the reception desk he did not even bother to help us , we still had to use our own mobile to try to call taxi operators at our own expense while he continued with his own work at the desk. until we threatened to call the management and owners, then he made a lame attempt to help us which came to nothing. Mind you this is in a foreign country where we dont speak the language, the least you expect a hotel staff is to help us out and not stand there not bothered. To top it all off we were not allowed to make local calls until we wanted to call the management. Then magically we could use the phone.
Terrible let down which almost made us miss the flight. in the end we sorted the problem ourselves without any help from this hotel. I will defintiely avoid this hotel on my visits to Kochi. not recommended unless you are a local.
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- Also Known As:
- The Avenue Regent Hotel Kochi (Cochin)
- Regent Kochi
- Regent Hotel Kochi
- Kochi Regent