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“Fantastic service!” 5 of 5 bubbles
Review of The Gateway Hotel Marine Drive Ernakulam

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The Gateway Hotel Marine Drive Ernakulam
Ranked #3 of 29 Hotels in Ernakulam
Certificate of Excellence
Hong Kong, China
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic service!”
5 of 5 bubbles Reviewed 18 March 2014

Stayed at the Gateway Hotel March 6,7,8 with our two children aged 8 and 5 - service was AMAZING. They couldn't do enough to make us comfortable - we were upgraded to a suite on check in- no charge for extra mattresses - complimentary fruit - every ready to help with any request. The breakfast buffet is superb and has something for everyone - great local and western food. It was served at the Bubble Cafe which became the children's favourite place to hang out with its giant TV screens. Nice swimming pool - just the right depth! The hotel is brilliantly situated with lovely views of the sunset/harbour - right next to the Marine promenade so an easy walk to the ferries to Fort Cochin and sightseeing. Would very highly recommend the Gateway for anyone staying in Cochin- we had a wonderful experience and will definitely be back.

Room Tip: Any room with a harbour view is stunning!
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank munchkinmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, 19 March 2014
Dear Guest

Thank you very much for your lovely review and for taking the time to share your experience with Tripadvisor.

I am very happy to know that you had a wonderful stay and that you enjoyed the suite.I am also delighted to read that you found our team very friendly and helpful and that you & your family very much enjoyed your Bubble Cafe experience. Please do come back to stay with us the next time in Kochi, we will love to see you again and help you to create some unforgettable memories.

With best wishes.

Regards

Sumit Nayar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,079 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (296)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Hereford, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

On a touring holiday of Kerala state we spent the first 3 nights here. The reception area is spacious, cool with marble floors and features decorative brass candle lamps and lotus flowers floating in water. The hotel is multi-storey but well served by lifts. Our room was clean and very comfortable, with a walk-in shower. There were numerous staff on duty at all times, and all extremely helpful. We used the hotel's Chinese restaurant on the first night but were more impressed by Debasish Nayak, the friendly Restaurant Manager of the hotel's large and airy Bubble Restaurant, who made a point of speaking to all the residents while dining and made us feel very welcome. He is very suited to his job! Indian wine from the Grover Estates is excellent! We were entertained by a 2-man Indian band singing English songs from the 1960s. Along with other residents, we made use of the Hotel's free boat service for a trip towards the new docks and islands. Can't imagine many western hotels providing that level of service.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank probearly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, 17 March 2014
Dear Guest

Thank you very much for your lovely review and for taking the time to share your experience with Tripadvisor.

I am very happy to know that you had a wonderful stay. I am also delighted to read that you found our team very friendly and helpful and that you very much enjoyed your boat cruise experience. Please do come back to stay with us the next time in Kochi, we will love to see you again and help you to create some unforgettable memories.

Warm Regards

Sumit Nayar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Karnataka, India
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 12 March 2014

Stayed at this hotel for 3 nights with my wife on a weekend holiday in March 2014. It was a wonderful experience. Fast check-in. We were selected as the "Guest of the day" and got a special room with an awesome view of the Kochi harbour. Additionally, we got complimentary bottle of wine and a sunset cruise. The room was spotless, service excellent, breakfast spread lavish with items with health benefits, etc. I could go on and on but in a nutshell, a perfect holiday.

Will definitely come back again for this magical experience

Room Tip: Take a room with a good view of the Kochi harbour and the Arabian Sea.
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RusiGovernor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, 13 March 2014
Dear Mr Governor

Thank you very much for your lovely review and for taking the time to share your experience with Tripadvisor.

I am very happy to know that you had a wonderful stay & enjoyed being our "Guest of the Day" .Your comments in will certainly be communicated at all levels ,I am also delighted to read that you very much enjoyed your boat cruise experience. Please do come back to stay with us the next time in Kochi, we will love to see you again and help you to create some unforgettable memories.

Warm Regards

Sumit Nayar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 9 March 2014

If you're coming to Kochi/ Ernakulam/ Cochin to see Chinese fishing nets, spice markets, Kalari, local color, you should stay in that neighborhood and not in this hotel, which is 45 minutes away by car and bridge and 20 minutes away by boat and tut-tut. There are good hotels closer to the action, and what the Gateway offers is a Luxe snob appeal that caters to the class differences to be found in modern, well-appointed hotels. Note that Gateway charges extra for WiFi and for anything else that the business traveller will not mind on their expense account, but that the tourist traveller will find aggressively opportunistic. The Gateway Hotel is in the downtown section which is completely snarled in the traffic made worse by the ongoing construction of the future Kochi Metro System, so do not arrive during rush hour.

Room Tip: good rooms about 30 Km away
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  • Stayed February 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 4Triangular
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, 10 March 2014
Dear Guest,

It is a pleasure to read your review, your comments in full will certainly be distributed at all levels . I assure you that the lapses which were felt by you are noted & actioned .Overall thank you for leaving such positive comments .

We wish to welcome you back at the Gateway Ernakulam

Warm Regards

Sumit Nayar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
233 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed 8 March 2014

reached the place with ease and the check in process was quite smooth & effective ... reached around 11.30 in the night post a hectic road trip and this quick check in helped .. the room allotted was quite small and adequate for a night over .. the facilities in the room including TV, Cable, Toiletries was adequate. the in room dining was pretty good and was delivered on time. The buffet breakfast has limited option but south indian is very good :-) the view from the breakfast area is marred by a large fence and not sure as to how this is useful !!!

Please do ensure that you wake up in the morning ( preferably early ) and visit the Marine Drive walkway which is situated right next door .. this is a 1 1/2 Km walkaway and is really really good .. should help you with your appetite for the assault on the appams & stew :-) :-)

My Room had a very limited view of the water way and this was sad news .. the hotel was kind enough to apologise and promise me a special outing next time i come around :-) ... Hopefully they will remember !

Overall a excellent place considering the Cost and over all delivery & service experience

Room Tip: Please avoid rooms on the right side of the property .. i was in room 301 and the view was really po...
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  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sai_Giridhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, 8 March 2014
Dear Mr Giridhar,

Thank you for your feedback on the Trip Advisor, it is a pleasure to read your review, your comments in full will certainly be distributed at all levels .I am also delighted to read that you enjoyed our south indian offering at the Bubble .We take our guest comments positively as it gives us a feedback were to improve. I once again thank you for your patronage with the Taj Hotels & Palaces.

Me & my team wish to welcome you back at the Gateway Ernakulam.

Warm Regards

Sumit Nayar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windermere, United Kingdom
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 4 March 2014

We stayed for 4 nights in February. We had a lovely room with Excellent sea views.
Lots of nice touches. Drink in Reception on arrival, invitation to an orientation evening cruise.
Travel desk very helpful, train tickets organised. Reception organised Taxi trips etc.,
Bubbles Restaurant served very good food, think they are proud of their Chefs who pop out to talk to you! Nice touch.
Would definitely stay again.
PS Only four sun beds at the pool - always taken. Need more?

Room Tip: High up gives amazing views.
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pubrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, 5 March 2014
Dear Guest

Thank you for the feedback. We are glad that you had a very welcoming experience at the hotel.. and thank you for all the positive ratings of the experience.

We have discussed your feedback on the poolsun beds, your comments in full will certainly be distributed at all levels .We take our guest comments positively as it gives us a feedback were to improve.& to maintain high standards of product and service .Feedback such as yours go a long way in helping us to meet the standards through continuous improvement and we thank you for the feedback.

Me & my team look forward to welcome you back .

Warm Regards

Sumit Nayar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level Contributor
115 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

Good location, Beautiful views from the rooms, well kept establishment and very well serviced. Staff was very welcoming, extremely helpful and accommodated all our needs. They also arranged a very nice day trip for us in the surrounding areas. We ate the Bubble Cafe restaurant, which had excellent selection of food at all times and reasonable prices for western visitors. Clean room, comfortable beds, spacious and clean bathroom. Maybe a bit aged, and probably cannot be compared to some more modern 5 star hotels, nevertheless, this is a very good hotel at reasonable price. One last note: Charging for wi-fi in our days is simply unacceptable; please don't....

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dudegr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, 24 February 2014
Dear Guest

Thank you for the feedback. We are glad that you had a very welcoming experience at the hotel.. and thank you for all the positive ratings of the experience.

We have discussed your feedback on Wifi, your comments in full will certainly be distributed at all levels .We take our guest comments positively as it gives us a feedback were to improve.& to maintain high standards of product and service .Feedback such as yours go a long way in helping us to meet the standards through continuous improvement and we thank you for the feedback.

Look forward to have you with us in the near future.

Warm Regards

Sumit Nayar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Gateway Hotel Marine Drive Ernakulam

Property: The Gateway Hotel Marine Drive Ernakulam
Address: Marine Drive, Ernakulam, Kochi (Cochin) 682011, India
Phone Number:
Region: India > Kerala > Kochi (Cochin) > Ernakulam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Ernakulam
#2 Luxury Hotel in Ernakulam
#3 Business Hotel in Ernakulam
#3 Romantic Hotel in Ernakulam
#3 Family Hotel in Ernakulam
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Gateway Hotel Marine Drive Ernakulam 4.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Taj Residency Ernakulam Kochi
Taj Residency Ernakulam Hotel Kochi

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