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“good place”
Review of Grand Hotel Cochin

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Grand Hotel Cochin
Ranked #9 of 30 Hotels in Ernakulam
Certificate of Excellence
goa
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“good place”
Reviewed 30 October 2013

We had a good stay at this place. A city hotel with an old world charm. Good rooms and a great restaurant and lounge bar. We stayed here on 18th October 2013. I would certainly recommend this place to anybody looking for good option to stay, dine and wine in Cochin.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jo_dcruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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386 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 October 2013 via mobile

Excellent location good rooms but management is concerned more with restaurant business than in house facilities first breakfast the spread os very poor but restaurant staff behaviour is good but front office is very haughty I dont want to name any overall if a good general manager with experience comes whole yh8ng changes hope owners will think about its not value for the money when other hotels are vying for customers in lean periods of kerala tourism

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arunpodu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bangalore
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 17 October 2013

Very nice hotel to stay. I only hope they have changed their TV sets as they were obsolete when I stayed there. Good food for people who like Non Veg. Good vegetarian food. Situated in the centre of the city in MG Road. Close to the railway stations.

Room Tip: Try the executive room, it is the best
See more room tips
  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shrihar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 October 2013

The hotel is okay okay. Nothing very good about the property. The only good thing about the hotel is the location as it is located in the heart of the city.A number of eating joints very close to the hotel. Thus, the only plus point is the location.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnubhavAgrawal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thiruvananthapuram (Trivandrum), India
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 October 2013

I hav been thre many times. Especially the restaurant is very nice and the service too.On the parking side , enough space is thre .Service rendered was nice and pleasant .
Cuisines variety is also thre and altogether ambiance is remarkable.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nandurx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 October 2013

The best class services, people, atmosphere, ambience, smell, hygiene all put together makes a good hotel. And if I have to rate which factor plays the most important role in making and breaking a hotel, I would say it is the people and the services rendered by them. The hotel is in a business of hospitality, which means being the best with the guest, who are the ones who patronage your Hotel. I have visited and stayed in Grand and have been recommending this hotel to all my business partners. Whenever my business travel demanded Cochin trip, I would make my stay arrangement in Grand, but this recent visit have forced me to change my opinion.
I am extremely surprise to see that a great hotel like Grand, who have been in existence since 1963, half century old can appoint Managers at the Front Office, who doesn’t have the basic of hospitality….

This trip to Hotel Grand has been one of the most insulting & humiliating one… I have never been treated with this disrespectful behaviour by any person in hospitality service industry ever. Would not shy away to name Mr. Jeevaraj P.K., who is the worst manager a hotel can employ. I would recommend to please disclose his name, because this view is not in regards to the Hotel, but the behaviour of the manager who is employed in this hotel… To brief you in short his body language was atrociously rude and so were his choice of words. A confirm booking was thrown out and was told to vacate the room all that I requested is to change the room. Worst is I was shown on my face, holding the placard of "Right To Admission Reserved" (Sic) it is indirectly abusing a customer, by not actually using the abusive words. On asking to speak to the higher authority he arrogantly said "I am the highest authority and you will have to deal with me" (Sic). I DONT RECOMMEND THIS HOTEL ANYMORE AS IT IS AGEING BADLY.

  • Stayed September 2013, travelled on business
    • Service
Helpful?
2 Thank ShabbirKapasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotelCochin, Manager at Grand Hotel Cochin, responded to this review, 9 October 2013
Above Guest, checked in room number 109 with the Registration card 84559 on 24/09/2013 according to the reservation made by mail. later we observed that he insulted other travel partners of the hotel to spoil the reputation and violated the hotel policies continuously, which made Front Office Manager to cancel his room and cheked out to avoid more serious consequences
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 6 Contributor
85 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 29 September 2013

If you have to stay in Ernakulam, this is a clean, comfortable, quiet oasis on bustling MG Road. Room was large and well appointed. I was surprised it was not more expensive. MG Road is a good location to shop for saris or gold jewelry.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donscotti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Cochin

Property: Grand Hotel Cochin
Address: M.G. Road, Ernakulam, Kochi (Cochin) 682011, India
Region: India > Kerala > Kochi (Cochin) > Ernakulam
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Business Hotel in Ernakulam
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grand Hotel Cochin 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
Grand Hotel Kochi

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