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“Excellent Food Terrible Service” 4 of 5 bubbles
Review of Long Grain

Long Grain
Ranked #7 of 47 Restaurants in Camden
Certificate of Excellence
Cuisines: Asian, Thai
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Lunch, Dinner, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
Augusta, Maine
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Excellent Food Terrible Service”
4 of 5 bubbles Reviewed 12 March 2014

Place is great for adults. Food is always excellent. Service is terrible. I have come to this restaurant many, many times. My experience is that if you have young children they do not want to seat you. On one occasion the hostess/waitress told me that there was an hour wait for a table. When I agreed to this, she came back and told me that it would really be much longer. There were several parties that I observed finishing. Now it is true they may have had reservations for these tables; but this was at an off-time during the day and in the winter. This has happened too many times. So be warned this is not a place for young kids. They do not want your business.

When I have come to this restaurant with adults only I have never had a problem getting a seat. You may have to wait, but it is a small place and that just shows it is very popular.

My experience repeatedly has been the waitress/hostess have attitudes. There is a sense that they are looking down at you. When you ask for something, (another drink, the bill, etc) it is like they are going out of the way for you and doing you a favor that they do not want to do for you. It is really pretty outrageous. This does not happen every time, but often enough that I hesitate to go to this restaurant, even though the food is always excellent and I have never had anything on the menu (and I have had every dish they serve) that was not excellent.

I just wish they would talk to their staff about treating customers like customers.

  • Visited January 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank Ed434343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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424 reviews from our community

Visitor rating
    287
    84
    27
    19
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Camden, Maine
Level Contributor
36 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Great Thai food in Camden”
5 of 5 bubbles Reviewed 4 March 2014

Favorite place for dinner in Camden! This is a small restaurant, better make reservations any night of the week, but well worth it. Delicious, healthy, made with local ingredients when possible. Looks like they do a great take out business, also.

  • Visited February 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camden, Maine
Level Contributor
12 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Memorable Asian street fare”
4 of 5 bubbles Reviewed 4 March 2014

Well worth a reservation in advance. Consistently good quality and flavorful food. Served by a knowledgable and friendly staff. Highly recommended.

  • Visited February 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Jay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blue Hill, Maine
Level Contributor
12 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“A Different Take on Thai”
4 of 5 bubbles Reviewed 1 March 2014

A bustling, tiny place with take out clearly a big part of the business. Good service and explanations of the unusual menu. Of the four dishes we shared, all were very tasty and nicely presented. Our favorites were the rice cake appetizer and crab fried rice. Chris enjoyed a coconut pudding with sticky rice for desert.

  • Visited February 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Chrisandfrank2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldoboro, Maine
Level Contributor
12 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Love this place”
5 of 5 bubbles Reviewed 20 February 2014

Make a reservation and go to this restaurant. It's small and I went twice without a reservation and couldn't get in. The food is delicious and different from any other Thai restaurant I've been to. Try their Spicy Night Market Noodle soup...and if they offer it with kimchi....take it. I've been there four times and have never been disappointed. Service has been fair or moderately good. Never exceptional. But the food is definitely worth the visit.

  • Visited January 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank midcoastfoodlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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