I recently booked a room for friends coming from abroad. I used my credit card to guarantee the one night stay. When my friend's checked in, they were not allowed to change the booking to their credit card. If I have a platinum card, they have a black one! There should have been no problem.
I called the hotel later that evening and explained the above paragraph. I asked to have a credit to my card and allow them to use their card. I was refused.
I pointed out that they were happy enough to take my reservation over the phone, they should be happy to change the credit card over the phone to that of the people staying in the hotel and getting ready to have a $100+ meal for two.
They refused. I told them I would be happy to give them all my credit card information and they could process the refund. They refused.
I would have to appear in person, with my card, to allow them to bill the guests who were there -- in person with their card.
This is absolute rubbish for a hotel of this calibre. My friends and I will settle up, that is not the problem, the problem is that the hotel is acting appropriately for the cheapo place -- when they are outrageously expensive!
When I do business with a quality establishment, I expect two words from people at a quality establishment, "Yes" and "Ma'am." Clearly they did neither.
- Official Description (provided by the hotel):
- Relais and Chateaux Camden Harbour Inn is a AAA Four Diamond property, resting on the picturesque coast of Maine. The hotel features panoramic views of the mountains and harbor, creating the perfect setting for your next New England getaway. The recently remodeled boutique hotel features luxurious guest rooms and suites, stunning views, and a restaurant awarded top 100 in America preparing amazing dishes, you'll never want to leave! Just minutes from the harbor landing in the center of town, the Inn is Camden's most luxurious boutique lodging location. ... more less
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- Also Known As:
- Camden Harbour Hotel Camden
- Relais & Chateaux Camden Harbour Inn Maine