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“Returning for our 3rd stay in as many years and bringing some family with us.”

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Swan House Bed & Breakfast
Ranked #16 of 19 Camden B&B and Inns
Hummelstown, PA
Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Returning for our 3rd stay in as many years and bringing some family with us.”
Reviewed 28 June 2007

We have stayed at the Swan the previous 2 years, once with friends and once on our own. This year my sister and brother in law are coming with us. We enjoy staying at the Swan and Lyn and Ken have been gracious hostess/host.

We typically stay for 2-3 days and enjoy traveling the area and the location on Mountain St. is pretty quiet. The rooms are comfortable and are as advertised on their web site. There is a TV in the parlor and there is tea and coffee available throughout the day as I recall.

Lyn's breakfast is wonderful and there is plenty to go around. Her pastries are awesome, but don't be tempted to take leftovers with you. It's a nice atmosphere in the dining area and most guests become aquainted with each other and pick up a few tips on where one might go during the day. We enjoy the conversaton with the other guests and Lyn and Ken are very helpful with directions and ideas on what to do during your stay.

We're looking forward to our trip next month.

  • Liked — Comfortable accomodations and breakfast.
  • Disliked — Parking can get a little tight, but usually isn't a issue.
  • Stayed June 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
28 Thank NubbleLight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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38 reviews from our community

Traveller rating
    27
    8
    2
    1
    0
See reviews for
3
30
Solo
0
Business
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Maine
Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 955 helpful votes
Reviewed 20 May 2007

The Swan House in Camden has good points, such as the decor, spaciousness of the Swan Loft in the carriage house, proximity to town without being on a busy street, and the warmth and charm of its hostess.

However, there are a few things that make this a one-time destination for my family and me, such as: peak season rates on 5/18 instead of Memorial Day (or later) like the other inns in the area, no TV in the rooms, no afternoon tea with sweets, no complimentary bottled water in the room's mini fridge, no bathtub although the room was large and had two beds, and a 10:30 a.m. checkout. We felt that these additional amenities would have justified the $185 price for the room, which came to nearly $200 with Maine tax.

An unfortunate situation clouded our visit: the carriage house roof had undergone leak repairs on the day of our stay. Sleep was next to impossible because of roof sealant fumes, and the rainy, cold weather made openinig the windows a poor option. We mentioned this discreetly to the hostess on the morning of our departure, and she expressed her sincere apology. Since we had not yet settled the bill, we went for a drive to give them time to decide how to handle our complaint. When we returned to check out, the host took my credit card and charged us the full rate. He made no mention of the problem. This was disappointing and somewhat surprising in a town with so many fine inns.

We will not stay there again, with so many options in the surrounding area, which offer all of the aforementioned amenities.

  • Liked — The ski loft style of the room
  • Disliked — The roof sealant fumes and lack of compensation for same
  • Stayed May 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
78 Thank Quality1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers-1993, Owners/Innkeepers at Swan House Bed & Breakfast, responded to this review, 21 June 2007
In the fourteen (14) years that we have owned and operated our Bed and Breakfast, we have never scheduled any maintenance or repair work at a time when we are hosting our guests. Since we are in the business of hospitality, the comfort and safety of our guests are our utmost concerns.

Unfortunately on the day of their arrival we discovered a water leak at the base of one of our roof skylights in one of the neighboring rooms in the carriage house, and it was necessary to request an emergency repair while having guests in house since a major rain storm (2-4" rain and high winds) was forecasted for the coming weekend.

We had no idea until the next morning that an odor from the sealant used for the repair of the adjacent room skylight caused our guests severe discomfort. If we would have been advised of this situation earlier (since they did have access to the room from early afternoon on the day of arrival) we would have gladly moved them into rooms in the main house which were vacant at no additional cost to them.

Upon notification of this matter, my wife expressed her sincere apology. If the guest would have requested an adjustment (compensation) to their bill, I would have made the adjustment at the time I processed the credit card billing. They gave us no indication that they were looking for anything more than a sincere apology.

The lack of amenities mentioned (perceived as not justifying the $185/night price for the room) - "no TV in the rooms, no afternoon tea with sweets, no complimentary bottled water in the room's mini fridge, no bathtub although the room was large and had two beds, and a 10:30 a.m. checkout." - is misleading since (with the exception of the number of beds, the check-in/out time, and the room rate) they are not mentioned on our web site. (Hot tea and a television were available all day in our back parlor in the main house) We will take these extra amenity expectations under consideration.

An early arrival and "check-in time" of 1:00 p.m. (normal is 3:00 p.m.) was agreed to at the guest's prior request, and a later "check-out time" would have been allowed if requested.

After reading our guest's comments, a sincere apology and an offer of compensation (of their choosing) for the inconvenience this matter caused them was sent to them on June 1, 2007 and we have not received a response from them.

Our goal as innkeepers is to make every effort to ensure that all of our guests enjoy their stay and leave as happy ones.

Sincerely,

Lyn and Ken
Owners/Innkeepers




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Additional Information about Swan House Bed & Breakfast

Property: Swan House Bed & Breakfast
Address: 49 Mountain St, Camden, ME 04843-1635
Region: United States > Maine > Mid Coast Maine > Camden
Amenities:
Hotel Style:
Ranked #16 of 19 B&Bs / Inns in Camden
Price Range (Based on Average Rates): ££
Number of rooms: 6
Also Known As:
Swan House Bed & Breakfast Camden, Maine

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