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“Convenient, friendly, helpful”

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Hilton Garden Inn Freeport Downtown
Ranked #3 of 11 Hotels in Freeport
Certificate of Excellence
GreenLeadersBronze level
Lancaster, California
Level 1 Contributor
4 reviews
“Convenient, friendly, helpful”
Reviewed 25 July 2013

We arrived late after flying and driving from California. Everything extra we had requested was done (extra cot, pack and play). Nice breakfast next day (not free). Very pleased with this stay, returning on the way home.

Room Tip: Suites are great for families.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 9 August 2013
Thank you so much for taking the time for share your comments about your stay here at the Hilton Garden Inn Downtown Freeport! I am very happy to hear you enjoyed your recent stay and will be coming back to stay with us again! We look forward to your next visit!

Kaitlin Roderigue
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (153)
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English first
Lexington, MA
Level 6 Contributor
197 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 25 July 2013

Very nice Hilton Garden Inn property located right in downtown Freeport, a short walk to L. L. Bean and the outlet shops. Nice heated indoor pool with a hot tub and a good breakfast buffet. Also free WIFI and friendly, competent staff.

  • Stayed June 2013, travelled solo
    • Value
    • Location
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Helpful?
Thank WellTraveled3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 9 August 2013
Thank you so much for taking the time to share your recent experience here at the Hilton Garden Inn Freeport Downtown! We would like to thank you for your kind comments about our staff and our accommodations. Thank you for choosing to stay with us, we hope to see you again the next time you are in Freeport!

Kaitlin Roderigue
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
concord, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2013

One hotel staff can ruin it all. A front desk staff was rude and ignored me, same goes for the staff at the buffet during breakfast. The pantry is nothing but over priced items, like toothepaste I forgot was 3 bucks! The location was great we got to walk to all the downtown shops. They also offered great healthy snack during the meetings I had to attend and plenty of drinks. I also loved the pillows! I asked to buy one and they reffered me to their website, where they sell them.

  • Stayed July 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Elizabeth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 9 August 2013
Thank you so much for sharing your feedback about your recent stay here at the Hilton Garden Inn Freeport Downtown! I would like to apologize for the impersonal attention you received from some of our staff and I am disappointed that you did not receive the attention and services we more often than not provide. I have shared your comments with my team and want to thank you for brining this to our attention! Thank you again for staying with us, and I hope you can give us another chance the next time you visit Freeport!

Kaitlin Roderigue
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 23 July 2013

Location of this hotel in Freeport, ME, was terrific - until I realized that it literally backed up to train tracks, when I started to worry about getting a good night's sleep. This was NOT an issue at all! Also noticed the front desk offers "sleep kits" for those who want a little assistance. Nice staff & very clean.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 9 August 2013
Thank you for sharing your feedback about your recent stay here at the Hilton Garden Inn Freeport Downtown! We are so happy to hear you enjoyed your stay with us and that the train was not a bother to you during your visit! Thank you again for staying with us and we hope to see you the next time you are in Freeport visiting!

Kaitlin Roderigue
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level 4 Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 22 July 2013

Prices are in the ludicrous range. It's the age old "summer time, so let's gouge the tourists while we can, because we can't give these rooms away come February" trick. Seriously, I was looking for a weekend getaway and we could have stayed in Manhattan (New York , not Kansas) for less than half the amount per night. I guess it's supply and demand. That being said, once you get over the sticker shock, it is a nice property. Rooms are good size and clean. We had a fridge and microwave in our room. No extra charge for parking. The pool is very small and indoors. The pool room was about 100 degrees and had that overpowering chlorine smell. You'd think they could exhaust that air somehow. There was a hot tub too. Regardless, our 6-year old enjoyed it. Exercise room was likewise way too hot. Staff were all very friendly. They had "free" bottled water and whoopie pies in the lobby. "Free" is in quotation marks because at $350 a night, they could give away free steak and lobster dinners and still make a hefty profit. You can easily walk to all the LL Bean shops (and a lot of outlet shops). Restaurants in town, which cater only to tourists are packed so make reservations well in advance if you like dining with all the out-of-towners. We primarily drove out of Freeport and explored some of the more "local" area like Pemaquid lighthouse. You can find many excellent places to eat outside of Freeport. To be more "environmentally friendly" they like to email your receipt. This is so they don't have to spend the $0.01 per sheet of paper, you do if you want to print it. Overall we enjoyed our stay at the Hilton Garden Inn and would consider staying again depending on the price.

  • Stayed July 2013, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 9 August 2013
Thank you so much for staying with us here at the Hilton Garden Inn Freeport Downtown! We appreciate you taking the time to share your experience about your recent stay. Freeport is a very seasonal town, and summer is definitely a very busy time for Freeport. Our room rates do fluctuate throughout the year based on the season. We are competitively priced within the area and hope that you can give us another chance the next time you are in town. Thank you again for staying with us, we hope to see you again the next time you visit Freeport!

Kaitlin Roderigue
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 22 July 2013

We stayed 2 nights in the Hilton Garden Inn in Freeport for a weekend getaway. The location to the Outlet malls and good restaurants was great...only about a 1 block walk. It's very nice to be able to walk in this area as the parking appears to be at a premium during peak times. It is one of the few hotels located in this area, which was in also in a nice neighborhood. The rooms were clean and a typical size. The beds were comfortable. It's located by an Amtrak station (again about a 2 block walk). I was worried about hearing the train at night but we didn't hear it at all (our room was 3rd floor, facing the street). The front desk staff was pleasant and the lobby had Whoopie Pies (Maine's local treat) and free coffee/hot cocoa/water available for free. L.L Bean's flagship store is open 24 hours...for those people wanting to shop late into the night. I would recommend this hotel, especially if you are coming to Freeport to do shopping...you cannot beat this location!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PennyJo1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 29 July 2013
Thank you so much for choosing to stay with us here at the Hilton Garden Inn Freeport Downtown! We are happy to see you enjoyed your stay and the central location of our hotel! We appreciate your kind comments about our staff and the amenities we offer! I hope you were able to try all of the different flavor Whoopies that were available, all of which are amazing!Thank you again for taking the time to share your comments. We hope to see you again soon!

Kaitlin Roderigue
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 July 2013

We have stayed at this HGI several times a year for the past 3 years. The staff is always friendly and helpful and the rooms spotless. The rates are high but I guess it's because of the convenient, short walk to the outlets and of course LL Bean. Parking is free and everything in town is within walking distance.
There is an active rail line behind the building. If you are overly sensitive to that type of noise request a room at the front of the building. It's usually an AMTRAK train going to and from Brunswick.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KLCR810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 29 July 2013
Thank you so much for your loyalty in staying with us at here at the Hilton Garden Inn Freeport Downtown! I am pleased to see you enjoyed your recent stay with us. Thank you for your kind comments, and we look forward to having you as our guest again in the future!

Kaitlin Roderigue
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Freeport Downtown

Property: Hilton Garden Inn Freeport Downtown
Address: 5 Park St, Freeport, ME 04032-1533
Phone Number:
Region: United States > Maine > Freeport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Freeport
#2 Family Hotel in Freeport
#2 Romantic Hotel in Freeport
#2 Green Hotel in Freeport
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Freeport Downtown 3*
Number of rooms: 99
Official Description (provided by the hotel):
Park once, walk everywhere! Discover the Hilton Garden Inn nestled in the heart of Freeport village just two blocks down the hill from L.L.Bean®. Shop ‘til you drop at over 150 up-scale outlets and restaurants, most within walking distance. Unwind with a dip in the pool or hot tub. Enjoy a cocktail in our Pavilion Lounge then sit down to a scrumptious meal prepared by one of our talented chefs in the Great American Grill. ... more   less 
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Also Known As:
Hilton Garden Inn Freeport Downtown Hotel Freeport
Hilton Freeport
Hilton Garden Inn Freeport Downtown Maine

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