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“Fancy Lobby & Great Staff”

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Hilton Garden Inn Freeport Downtown
Ranked #3 of 11 Hotels in Freeport
Certificate of Excellence
GreenLeadersBronze level
Bar Harbor, Maine
Level 5 Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Fancy Lobby & Great Staff”
Reviewed 20 August 2014

Rooms here are functional, even the suites which we had, but overall the hotel is quiet. Gorgeous lobby with lots of seating for mid-shop refresh or meet-up - you are 2 blocks from town center - and the staff is accomodating, friendly and welcoming. My first time in a Hilton Garden Inn...frankly, my perception had been they were the "economical" chain within Hilton, somewhat like the Holiday Inn Express. But this hotel is a gorgeous property outside and lobby area - really lovely and presents a Maine coast welcome. Would definitely stay here again.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank pshop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Relations Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 29 August 2014
Thank you for your fantastic response on TripAdvisor! We were happy to have you as our guest and we hope to see you again soon!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (153)
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English first
Orleans, MA, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2014

We were picking one kid up from camp and taking another to a college interview. We were weary travelers. We happened upon this hotel in Freeport and it was...PERFECT! The building and grounds are lovely, room was clean and quiet, the lobby was beautiful with fresh, lemon water and cookies. The staff was amazingly welcoming and helpful. My daughter loved the perfectly clean pool. We wanted to stay a second night but they were fully booked. We will make sure to book more than one night next time. The proximity to downtown Freeport was excellent also, just a couple of blocks away. The management at this hotel clearly is doing an amazing job! Can't wait to go back!!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Virginia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Relations Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 24 August 2014
Thank you for your fabulous comments on TripAdvisor! We were happy to have you as our guest and look forward to serving you the next time you come to the Freeport area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williamstown, Massachusetts
Level 6 Contributor
189 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 17 August 2014

As close to perfect in a hotel in the heart of a tourist mecca! The staff are all eager to help and very professional. The rooms are as comfortable as you'd wish, with all the amenities for business and pleasure. Terrific breakfast surpasses most hotels in its class. The only glitch is getting seated at breakfast when the hotel is rather full. We suggested opening the bar area for those wishing a "cold" breakfast, thus freeing up space in the main dining area. But don't let this deter you. This hotel is tops!

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Relations Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 24 August 2014
Thank you for taking time to post a review on TripAdvisor! We are happy to see you enjoyed our hot breakfast while staying with us! Thank you again and we look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Fe, New Mexico
Level 6 Contributor
300 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 319 helpful votes
Reviewed 13 August 2014

They're not 5-star. But they are modern, comfortable and well-located, with consistently friendly, helpful staff. Breakfast is not free, unless you're able to get a free breakfast included, but it is a real breakfast with lots of options (we usually go for the fresh fruit and made-to-order omelets) and service is excellent. The Freeport location is a convenient two-block walk from LL Bean, which stays open 24/7, so that we will often (this was our 4th stay here) decompress after a long day's travel with some late-night shopping. Another plus for the Hilton Garden Inns, which we have found to be consistent in Freeport and Portsmouth NH, is that the one-bedroom suites are exceptionally comfortable and well-designed, with separate (door between) bedroom, and two bathroom doors that open onto both rooms.

Room Tip: The rooms at the back look out at trees and railroad tracks, a surprisingly pleasant scene especiall...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HMac_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Relations Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 19 August 2014
Thank you for your very nice review on TripAdvisor! We are happy to see you enjoyed your time with us and were happy to have you as our guest! Thank you again and we hope to see you the next time you come through the Freeport area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toms River, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 August 2014

Great location except for the train tracks. Price has gone up 20% a year for the last three years. Getting up towards 400 a night with NO BREAKFAST. It is a nice place and only quality competition is the Hampton Inn another Hilton Hotel. Nice place just getting a little too pricey for a convenient shopping stopover.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
4 Thank Vincent P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Relations Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 15 August 2014
Thank you for taking time to post a great review on TripAdvisor. I just wanted to take a moment to let you know that our rates our controlled by a system that monitors supply and demand daily. July and August are our two busiest months and the system is utilizing the rates to match the increasing demand that we have in Freeport. I am happy to also let you that we do offer a bed and breakfast package that includes our full hot breakfast buffet within the room rate. Thank you again for your review and we hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chessington, United Kingdom
Level 6 Contributor
529 reviews
212 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed 9 August 2014

We love this place for staying overnight in Freeport, as it is so convenient and good at all the basic things. We were in Room 215, a suite at the back, overlooking the now working railway line (only about four Amtraks a day). The room is very large, with fridge, coffee machine (no kettle), large lounge area with sofa and dining table, comfy bed, large bathroom. The WiFi is free and fast. We didn't eat an evening meal here, but did have breakfast, which is very good, and excellent value at $10.95. We also used the Gym, which is small but well equipped.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank PotterMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Relations Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 15 August 2014
Thank you for your great review on TripAdvisor! We were happy to have you here as our guest and are delighted to know that you enjoyed every aspect of our hotel! Thank you again and we hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

exceillent location. could walk to LLBean and other shops. Teens liked freedom to walk and shop without mom and dad. Was disappointed that hotel did not offer complimentary breakfast for price of hotel.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank 743dianeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport1, Guest Relations Manager at Hilton Garden Inn Freeport Downtown, responded to this review, 12 August 2014
We are happy to know you & your family enjoyed your time with us! I am also happy to let you know that we do offer Bed & Breakfast reservation packages which includes the full hot breakfast buffet. Thank you for your great review and we hope to have you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Freeport Downtown

Property: Hilton Garden Inn Freeport Downtown
Address: 5 Park St, Freeport, ME 04032-1533
Phone Number:
Region: United States > Maine > Freeport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Freeport
#2 Romantic Hotel in Freeport
#2 Family Hotel in Freeport
#2 Green Hotel in Freeport
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Freeport Downtown 3*
Number of rooms: 99
Official Description (provided by the hotel):
Park once, walk everywhere! Discover the Hilton Garden Inn nestled in the heart of Freeport village just two blocks down the hill from L.L.Bean®. Shop ‘til you drop at over 150 up-scale outlets and restaurants, most within walking distance. Unwind with a dip in the pool or hot tub. Enjoy a cocktail in our Pavilion Lounge then sit down to a scrumptious meal prepared by one of our talented chefs in the Great American Grill. ... more   less 
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Also Known As:
Hilton Garden Inn Freeport Downtown Hotel Freeport
Hilton Freeport
Hilton Garden Inn Freeport Downtown Maine

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