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“Shopping Spree package is a scam”

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Hilton Garden Inn Freeport Downtown
Ranked #2 of 11 Hotels in Freeport
Certificate of Excellence
GreenLeadersBronze level
Reviewed 5 December 2009

I booked a shopping spree weekand package for one night thanksgiving weekand a outrageous! price, rate package quoted as 114.00 night ended up to be 224.00 at ckeck in I was promised a TOTE stuffed with coupons and recieved one sheet of printed coupons that you can print out yourself on freeport shopping .com and it was not a tote but a paper bag, 2 small waters and one piece of chocholate.

  • Stayed: November 2009, travelled as a couple
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2  Thank senecal_deborah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIFreeport, General Manager at Hilton Garden Inn Freeport Downtown, responded to this reviewResponded 16 December 2009

Thank you for your feedback regarding the Shopping Spree package. Our guests expectations are very important to us and we want to exceed them. We are working to resolve the issues enountered.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,133)
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1,068 - 1,074 of 1,133 reviews

Reviewed 21 September 2009

Stopped in Freeport for the night on our way home. You know you can count on Hilton for cleanliness and comfort and this didn't let us down! Best bed on the trip. The breakfast was good and convenient. Staff was very helpful. Wish we had been able to use the pool and fitness room - next time! Walking distance to shopping and restaurants. Quiet except for the train that came by in the morning. Only thing - Wished the windows opened.

  • Stayed: September 2009, travelled as a couple
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Thank nhvthiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2009

My husband and I stayed at the Hilton Garden Inn for 5 nights in August. We had a perfect stay. The entire staff, check-in, housekeeping, dining, etc., went above and beyond to make certain our stay was perfect. The location is easy walking distance to the stores and restaurants of Freeport but just far enough from the main road to be quiet. Parking is easy. It is only a couple of miles form the waterfront where there is sailing, a great lobster pound and other water activities. We would definitely stay here again when in Freeport.

Stayed: August 2009, travelled as a couple
Thank annie281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2009

We always seek out Hiltons when available and this one was up to par. Excellent in all categories.

  • Stayed: August 2009, travelled with family
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Thank traveler4175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2009

Great location. For the money (we paid approximately $250/night, for one room with two queen beds), I'd have to say it was average/very good. If you need/want to stay in the heart of Freeport, within' a 5 minute walk of LL Bean, this is the place. The public space/reception area is nice, but I didn't think there was anything special about the room.....was your standard room, with two queen beds. There isn't any type of attendant to assist with luggage at check-in, and only about 10 parking spots directly in front of the hotel, with the remaining spots located across the street (the traffic is light, though). I guess the microwave in the room would be convenient for some, but I was disappointed to learn at check-in that the rate did not include any type of complimentary cereal/breakfast...... On the plus side, there was free internet, but was very, very slow.
Overall, I'd recommend to a friend, for convenience, but the rate was a little high (although our stay was at the height of their summer busy season).

  • Stayed: August 2009, travelled with family
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Thank RigbyBellingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2009

Our vacation turned sour and this hotel helped us to redeem it after a horrible problem at another hotel. The staff here have bent over backwards to help us and take care of us.

  • Stayed: July 2009, travelled with family
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Thank mm9Us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2009

We stopped in Freeport as we were driving my son to sleep away camp. The Hilton Garden Inn is a smaller kind of Hilton. It is neat, clean, friendly and comfortable. I would definitely recommend it. The woman who checked us in was very friendly and efficient. She recommended a restaurant for a lobster dinner. The room was a reasonable size with two queen beds, a good sized desk and TV. The bathroom was fine. (We were close to the laundry room and ice machine, but I didn't notice any undue noise.) After our seafood dinner, we walked around Freeport and did a little shopping, catching some good bargains at the Patagonia outlet. The Hilton Garden Inn is within walking distance to all the outlets and restaurants in downtown Freeport. We had Ben and Jerry's for dessert and then returned to the Hilton to use the indoor pool which was quite pleasant, though not large. The next morning, we ate breakfast at the buffet. This was included in the price of our room. There were eggs, omelets, waffles, muffins, yogurts and fresh fruit. It was a fine spread and tasted good. Check-out was effortless. We returned our keys and were on our way. The Hilton Garden Inn was a delightful and well-run hotel. I would definitely stay there again.

  • Stayed: July 2009, travelled with family
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Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Freeport Downtown

Address: 5 Park St, Freeport, ME 04032-1533
Phone Number:
Region: United States > Maine > Freeport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Freeport
#2 Romantic Hotel in Freeport
#2 Green Hotel in Freeport
#2 Family Hotel in Freeport
Price Range: £78 - £229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Freeport Downtown 3*
Number of rooms: 99
Official Description (provided by the hotel):
Park once, walk everywhere! Discover the Hilton Garden Inn nestled in the heart of Freeport village just two blocks down the hill from L.L.Bean®. Shop ‘til you drop at over 150 up-scale outlets and restaurants, most within walking distance. Unwind with a dip in the pool or hot tub. Enjoy a cocktail in our Pavilion Lounge then sit down to a scrumptious meal prepared by one of our talented chefs in the Great American Grill. ... more   less 
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Also Known As:
Hilton Garden Inn Freeport Downtown Hotel Freeport
Hilton Freeport
Hilton Garden Inn Freeport Downtown Maine

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