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“Extremely loud”

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Holiday Inn Express Hotel & Suites Freeport
Ranked #5 of 11 Hotels in Freeport
Certificate of Excellence
Reviewed 5 September 2011

I specifically asked for a room that did not face the highway. I arrived late at night and proceeded to the room. I had booked a double queen room. When I got to the room I found a king. Since there were three of us we couldn't switch. When I went back to the desk and requested the correct room I was told that all the doubles left were on the highway side. The noise from the highway kept me up all night. I would suggest that anyone looking at this hotel go to the Hampton Inn that is not right on the highway.

  • Stayed: August 2011, travelled with family
    • Sleep Quality
Thank NorthJerseyGirl040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpressfreeport, Front Office Manager at Holiday Inn Express Hotel & Suites Freeport, responded to this reviewResponded 27 October 2011

Thank you for taking the time to leave a review for us. We are disappointed to hear that we didn't accommodate you in a way that is typical of the high standards we uphold as a Holiday Inn Express and Suites. I would ask of you to contact me directly so we can discuss your stay further and try to figure out why so many errors were made.

We have had more guests then normal recently check into rooms and come down and tell us they requested different then what we have assigned to them. Usually it is a third party site that made these guests their reservations. If booking through a 3rd party site we highly suggest calling the hotel to confirm details. I don't want to put the blame on them especially because I am unsure as to how you reserved you room.

Again we greatly appologize for the inconveniences you have experienced and I would love to talk further so that we can prevent this from happening in the future.

Contact: hiexpressfreeport@yahoo.com

Amanda Marinko
Manager

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384 - 390 of 479 reviews

Reviewed 31 August 2011

Was there for a few nights on business so wasn't particularly interested in all the amenities offered, but some of the basics weren't really up to par with other business hotels I'm used to.
- lumpy pillows, sheets not as soft or fine as other hotels like Hiltons etc.
- smelled like a Holiday Inn motel - memories of my childhood where we would pull up to a Holiday Inn motel impromptu
- breakfast was provided but on disposable plastic / styrofoam plates. Egg and sausage patties looked uninviting....probably best to stick with cereals, yogurt, fruit and other baked goods.

  • Stayed: August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank janeontheweekend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpressfreeport, Front Office Manager at Holiday Inn Express Hotel & Suites Freeport, responded to this reviewResponded 27 October 2011

Thank you for taking to time leave feedback, We are extremely disappointed to hear that we didn't accommodate you in a way that is typical of our standards for Holiday Inn. I would ask for you to contact me directly so we can discuss your stay. Thank you for taking the time to leave your feedback so we can take appropriate actions to ensure the future comfort of our guests. I can be reached by email at hiexpressfreeport@yahoo.com

Amanda Marinko
Manager

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Reviewed 25 August 2011

On arrival, there was a line of people waiting to check in. The key coding machine was inoperable, so the staff couldn't issue keys. They did, however, run guests to their rooms and let them in with their master key.

The room was clean and comfortable--pretty much a standard HI Express room. Mine faced the Interstate highway (about 100 yards away) and there was some traffic noise. If you're a light sleeper, you may want to ask for a room that faces US 1.

The location is a few miles south of the hustle of all the shopping in downtown Freeport, so you would need to drive there from the hotel.

Finally, the receptionist offered up several suggestions for nearby restaurants.

While not the perfect stay, I would return.

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank zed1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpressfreeport, Front Office Manager at Holiday Inn Express Hotel & Suites Freeport, responded to this reviewResponded 31 October 2011

Thank you for taking the time to leave such an in depth review of our hotel. Feedback is the best way for us to follow up on issues we may not be aware of.

That being said, we are sorry for the inconveniences you experiences while checking into our location. The key card machine has never given us any problems up until the day you arrived. Of course it happen to malfunction on one of our busiest days of the year!

The highway is fairly close to our location which some people like because of how convenient it is however if you are a light sleeper it could be a bit of a problem if you are on the back of our hotel. The rooms on the front are much quieter and we would be happy to assign you a room on the front if you call us directly!
If you are ever in the area again we would love to have you stay with us! Call us directly and I will be sure to assign you a room on the front and even upgrade you to a suite at no additional charge!

Amanda Marinko
Front Desk Manager

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Reviewed 21 August 2011

Recently stayed one night & we were facing the interstate , alot of road noise and to make matters worse in the middle of the night the garbage truck came in and woke both of us up to a huge bang bang bang ! Nice hotel & would stay again but would want to face route 1 & not highway & on the other end of the garbage bins ! Great rooms , breakfast , location & staff ...

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Calebaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpressfreeport, Front Office Manager at Holiday Inn Express Hotel & Suites Freeport, responded to this reviewResponded 31 October 2011

So pleased to hear of your positive experience with us at the Holiday Inn Express & Suites. We look forward to your return with open arms. Your comments were warming and well received by the team.

We look forward to having y ou stay with us in the future!

Amanda Marinko

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Reviewed 14 August 2011

My family stayed here on a trip back from Bar Harbor. The hotel seems newish and the room was clean and almost posh! The free wireless was odd in that you are given a scratch off card with a name and password for each device you wanted to connect, but I will say that the internet was faster than at any other hotel at which we stayed. The rooms on the interstate 295 can be noisy once the big rigs start whizzing by at 5 in the morning -- better to ask for a room facing route 1. The pool was fine, although we used it in the morning and the main pool was pretty cool and the lights were all turned off.

Room Tip: Get a room facing route 1 (the front of the hotel), not interstate 295.
See more room tips
  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank crucifer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpressfreeport, Front Office Manager at Holiday Inn Express Hotel & Suites Freeport, responded to this reviewResponded 31 October 2011

Thank you for leaving feedback! We are happy that you and your family enjoyed your stay with us here in Freeport. We are the newest hotel in Freeport and try our best to make sure everything is 100%! We do have a great staff all around and it is extremely rare to get any complaints!

The free wireless passcode is new and we have found this service to be much faster with a lot less problems! We do uderstand the user names and passwords for each divise can be a pain however with the speed of the internet and the network being more secure it is worth the time to enter it!

The rooms on the interstate 295 can be noisy at night however we would def. assure you a room on the route one side if you call us directly! I will even upgrade you to a suite next time you stay here with us!

Thank you for leaving feedback and we hope to have you stay with us in the future!

Amanda Marinko

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Reviewed 13 August 2011

We were very happy with the hotel...clean and convenient...also a good deal with the local hotel discount book.

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank traveller154960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpressfreeport, Front Office Manager at Holiday Inn Express Hotel & Suites Freeport, responded to this reviewResponded 31 October 2011

Thank you for your gracious comments about your experience here at the Holiday Inn Express & Suites in Freeport, Maine. We are no longer in the coupon book however call us directly and we will be happy to offer you a discounted rate or match one of our competitors rates!!!

Next time you are in the area we hope you chose to stay with us. We promise to do our best to replicate the service you received!

Amanda Marinko

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Reviewed 9 August 2011

We stayed here one night on a trip home from Nova Scotia. The hotel was clean and the rooms were a good size for my family of 5. I would probably rate this hotel higher but we had a less expensive more positive stay on the trip up at the Courtyard by Marriott in Bangor, ME.

Pros: Suites with two doubles and a fold out, easy to get to, easy check-in & check-out. Free hot breakfast. Small pool with whirlpool. Close (by need to drive) to LL Bean and the outlets in town. Free Wi-Fi. Microwave and fridge in room.

Cons: Who designs shower heads to be 5'9" from the floor? I hate squatting to wash my hair. Not exciting enough to take pictures of.

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Familyof5fromMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpressfreeport, Front Office Manager at Holiday Inn Express Hotel & Suites Freeport, responded to this reviewResponded 31 October 2011

Thank you for taking the time to leave a review for us. It sounds like you enjoyed your visit to Freeport, Maine. If your travels bring you back to this area, feel free to contact me directly and I will be sure to give you a great rate and if available I'll even upgrade you to one of our newly renovated suites. You can reach me at (207) 865-9020 or email me hiexpressfreeport@yahoo.com.

Amanda Marinko

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Additional Information about Holiday Inn Express Hotel & Suites Freeport

Address: 450 US Route 1, Freeport, ME 04032-7017
Phone Number:
Region: United States > Maine > Freeport
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Freeport
#6 Family Hotel in Freeport
Price Range: £59 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Freeport 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
A salty, warm breeze fresh from the Atlantic surrounds you here at the Holiday Inn Express in Freeport Maine. The world's best lobster can be found here along with L.L. Bean s flagship store open 24hrs a day. Come visit the birthplace of Maine, Freeport! This history-filled town is close to many attractions such as local mountains, trails, beaches, golf courses, and lighthouses, all just minutes away. Holiday Inn Express is the ideal destination whether you are traveling for business or leisure. You are just minutes away from the adventures that Freeport has to offer. We are located just 15 miles north of Portland International Jetport (PWM) and 10 miles south of Brunswick and Bowdoin College. Our hotel with its coastal New England charm is waiting to welcome you with the newest accommodations Freeport has to offer. Our purpose is to take better care of you and your needs by offering a variety of amenities and services. During your Freeport/Brunswick stay you can enjoy amenities that include a heated indoor pool, a fitness center, coin laundry, business center with printer, wireless and wired internet access, free on site parking, 24-hour coffee and tea service, the Simply Smart bedding collection, Express Start Breakfast Bar, Smart Roast coffee and our exclusive cinnamon rolls. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Freeport
Holiday Inn Express Freeport
Holiday Inn Freeport
Freeport Holiday Inn
Holiday Inn Express Hotel & Suites Freeport Maine

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