Two months before a wedding we attended in Maine, we made a reservation directly through the front desk. About two weeks before the wedding, I noticed a much better rate through Hotels.com (where I get rewards as well) and booked it. We called to cancel the first reservation and were told we were all set. Fast forward two weeks and the original reservation was charged to our credit card.
Hotel claims they never spoke to us, and that they held the room all night for us and we were a no show... even though we were staying in the hotel. General manager and front desk manager were rude and unwilling to help resolve the situation. Truly terrible experience dealing with management who thinks they are entitled to charge us twice for their staff's incompetency. Don't foresee myself staying at another Holiday Inn Express, let alone this poorly run location.
- Official Description (provided by the hotel):
- A salty, warm breeze fresh from the Atlantic surrounds you here at the Holiday Inn Express in Freeport Maine. The world's best lobster can be found here along with L.L. Bean s flagship store open 24hrs a day. Come visit the birthplace of Maine, Freeport! This history-filled town is close to many attractions such as local mountains, trails, beaches, golf courses, and lighthouses, all just minutes away. Holiday Inn Express is the ideal destination whether you are traveling for business or leisure. You are just minutes away from the adventures that Freeport has to offer. We are located just 15 miles north of Portland International Jetport (PWM) and 10 miles south of Brunswick and Bowdoin College. Our hotel with its coastal New England charm is waiting to welcome you with the newest accommodations Freeport has to offer. Our purpose is to take better care of you and your needs by offering a variety of amenities and services. During your Freeport/Brunswick stay you can enjoy amenities that include a heated indoor pool, a fitness center, coin laundry, business center with printer, wireless and wired internet access, free on site parking, 24-hour coffee and tea service, the Simply Smart bedding collection, Express Start Breakfast Bar, Smart Roast coffee and our exclusive cinnamon rolls. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites Freeport
- Holiday Inn Express Freeport
- Holiday Inn Freeport
- Freeport Holiday Inn
- Holiday Inn Express Hotel & Suites Freeport Maine