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“Expected much better, poor value”

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Hampton Inn Freeport/Brunswick
Ranked #4 of 11 Hotels in Freeport
Certificate of Excellence
Skowhegan, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Expected much better, poor value”
2 of 5 bubbles Reviewed 21 February 2014

Biggest issue is having a wall share the head of our bed with the adjoining room's bed. We heard coughing and snoring for most of the night, including 2 individuals having sex at 5am with their headboard hitting our wall. Noise through the wall and also the door came through quite loudly. Only available empty outlets near bed was on one side of the bed on base of a light. Upon moving out an end table to plug in my mobile device on other side of bed, I noted dirt, dust and hair along the base of the wall and floor behind table and bed.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Everett F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPWMFP, General Manager at Hampton Inn Freeport/Brunswick, responded to this review, 24 February 2014
Dear Everett,

I appreciate your patronage of our property and deeply regret that we did not meet your expectations or our standards during your visit.

Concerning the challenges with not having a quiet environment during your stay, I can certainly empathize with how you feel. I am sorry that we could not provide a peaceful environment and a good evening of rest. As we plan for the future regarding property improvements, I will be certain to take your feedback into account.

Regarding the cleanliness concerns that you have raised, this is also an anomaly compared to our normal operating standards. I will be sure to share your experience with our Executive Housekeeper for the purpose of bringing strength to this identified weakness.

Your loyalty and feedback is very important to us. Should you be willing to discuss these challenges further, I would welcome the opportunity to speak with you personally. Please feel free to contact me, so that we may make the necessary improvements, and also so that I can work to make things right with regards to your specific experience.

Best regards,

Chris Barstow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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583 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Turkish first
  • Any
English first
Sterling, United States
1 review
5 of 5 bubbles Reviewed 20 February 2014

This is my second time staying in this hotel. Great proximity to restaurants/stores. Nice pool for the kids. And all at a reasonable price. Will definitely go to this hotel again when visiting Freeport.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kristy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPWMFP, General Manager at Hampton Inn Freeport/Brunswick, responded to this review, 24 February 2014
Kristy,

Thank you very much for your loyalty and your kind words. We do take pride in providing a family friendly experience at an affordable price.

We look forward to be your host again when your travels bring you back to Freeport.

Best regards,

Chris Barstow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
1 review
5 of 5 bubbles Reviewed 10 February 2014

We absolutely love this branch of the Hampton Inn. Whenever we go to Portland for the weekend, we drive out of our way to stay in Freeport. The staff is always amazing, the rooms and beds are great, and the breakfast is incredible. The staff always goes out of their way to accommodate. The last time we went, the day we checked out, we stopped by that evening to see if they would let us warm up our leftovers in the common room microwave. They said "of course!". Amazing service.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank macknbosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPWMFP, General Manager at Hampton Inn Freeport/Brunswick, responded to this review, 11 February 2014
I and our team truly appreciate your loyalty to our Hampton Inn. Your kind words are genuinely flattering to us and greatly appreciated.

Please know that regardless of your travel needs, we want to always be here for you and your family, providing the best in Maine hospitality.

Many thanks again for your loyalty, and for sharing your experience via TripAdvisor.

Best regards,

Chris Barstow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon Falls, United States
1 review
5 of 5 bubbles Reviewed 9 February 2014

I love staying at the Hampton Inn. The rooms are very nice and the linens are wonderful. A great place to stay when you are away from home. The staff is very friendly and helpful. The free breakfast is very nice and I like that you can get free newspapers and freshly baked cookies in the lobby.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Annette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPWMFP, General Manager at Hampton Inn Freeport/Brunswick, responded to this review, 10 February 2014
Many thanks Annette for your compliments concerning your visit recently. We strive to provide the best in Maine hospitality to all of our guests.

We look forward to your next visit with us when your travels bring you back to the mid-coast.

Warm regards,

Chris Barstow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 8 February 2014 via mobile

The customer service at the hotel was great-the staff were always welcoming and keen to ensure every need was attended to. The complimentary breakfast was also a great addition along with the fresh cookies in reception each day.

Unfortunately the downside to this hotel are the rooms and the decor. Our room was a great size and clearly recently refurbished however not to a great standard-including plastic fake 'marble' tops and shower surround in the bathroom. Having said that the rooms whilst very basic were clean.

The main downside to the rooms were the heating/air con units which were so loud and noisy that they woke you up every time they switched on/off. The only way you would have an undisturbed sleep would be if you turned the system off completely.

The location of the hotel could also have been closer to Freeport centre-being slightly south meant it wasn't in walking distance (particularly in the cold weather).

Stayed February 2014, travelled as a couple
Helpful?
1 Thank thenorthernstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPWMFP, General Manager at Hampton Inn Freeport/Brunswick, responded to this review, 10 February 2014
Thank you for your stay with us this month and for your review highlighting all aspects of your visit.

I am happy that your found our service above average, and that you enjoyed our complimentary hot breakfast during your stay. We are excited about the recent changes with the Hampton breakfast, which many of our guests have also enjoyed.

Regarding your room accommodations, I appreciate your perspective and your points for improvement. As you may have seen during your visit, we have just completed renovations to our corridors, and last winter, we renovated our lobby and breakfast areas.

In the next several months, it is our hope to begin planning and execution of renovations to our room offerings. The changes we make will hopefully bring strength to the identified weaknesses you've highlighted.

Thank you again for your kind words and patronage. Hopefully, we can host you again on a future trip, and show you the progress we intend to achieve.

Best regards,

Chris Barstow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Douglassville, Pennsylvania
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 8 February 2014

The entire staff was great. Very professional and helpful. The breakfast was very nice and welcoming. I would suggest a stay (maybe a better time of year-not in the middle of a huge winter storm like ours)

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kathy625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPWMFP, General Manager at Hampton Inn Freeport/Brunswick, responded to this review, 10 February 2014
I am happy that you enjoyed your stay with us during recent inclement weather, and can certainly appreciate wanting to make a return visit during our other enjoyable Maine seasons. Regardless of the winter conditions outside, I am pleased that we could provide great service and comfortable accommodations inside.

Many thanks again for sharing your experience with us, and for patronizing our Hampton Inn.

Best regards,

Chris Barstow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baring, Maine, United States
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 5 February 2014

The staff was great. The room was very nice. I loved how close I was to all the shopping. Great view from the hotel. We went shopping and we didn't have far to go to the hotel. The next say we headed out for more shopping. And so many great restaurants to choose from.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPWMFP, General Manager at Hampton Inn Freeport/Brunswick, responded to this review, 6 February 2014
Alice,

Thank you very much for your kind words regarding your visit. It is great to hear that you enjoyed our location and accommodations. Freeport certainly has plenty to offer for the avid shopper!

We look forward to your next visit in the mid-coast and truly appreciate your compliments and loyalty.

Best regards,

Chris Barstow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Freeport/Brunswick

Property: Hampton Inn Freeport/Brunswick
Address: 194 Lower Main St, Freeport, ME 04032-1001
Phone Number:
Region: United States > Maine > Freeport
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Freeport
#4 Family Hotel in Freeport
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Freeport/Brunswick 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
feel at home at the Hampton Inn Freeport/Brunswick hotelHave a comfortable and relaxing stay at Hampton Inn Freeport/Brunswick, our Freeport, Maine hotel. Unwind in welcoming bars and inviting restaurants. Enjoy the great outdoors with a mountain hike or cross country ski adventure. Walk through gorgeous forests, relax on beautiful beaches and enjoy ocean cruises just minutes from this Freeport/Brunswick hotel. Spend an afternoon shopping in some of the 120 outlet stores near the hotel. Visit L.L. Bean's Outdoor Discovery School and learn biking, kayaking, archery and fly fishing skills. Our complimentary shuttle service can get you to and from the Freeport Train Station to connect to the Amtrak Downeaster, which is located one mile from the hotel. We also make scheduled stops to downtown Freeport daily.Unwind and feel at home at our Freeport, Maine hotel in a comfortable guest room with thoughtful amenities. Relax on a clean and fresh Hampton bed® and stay entertained with a range of premium TV channels and free high-speed internet access. Start your day with Hampton’s free hot breakfast before heading off for a day’s business or sightseeing. Keep in shape during your stay in the indoor pool, and rejuvenate with a workout in the fitness center. Four versatile meeting rooms accommodate board meetings for ten or receptions for up to 100 attendees. ... more   less 
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Also Known As:
Hampton Inn Freeport/Brunswick Hotel Freeport
Freeport Hampton Inn
Hampton Inn Freeport/Brunswick Maine

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