I called them to ask about their cancellation policy. I booked on the 13th of this month, called back two days later and was told that I have to cancel 45 days out. Well, seeing that I only booked two days ago... that is impossible. I was then told that that is how it works in the camping industry. That said, I work in the hotel industry and know "how it works"... and as long as you cancel outside of 24 hours, YOU GET YOUR $$ back. Most of the time, even if someone cancels within 24 hours, they still give your money back... because it's GOOD CUSTOMER SERVICE. Never mind that she told me at the beginning of the call that she had people who would take the site! Ugh, amazing!
In the end, she cancelled my reservation (even though I had not requested it!) and gave me my $ back... and I thank her for that. But, her customer service and policy are in need of a heavy review!!
I would recommend that they advise on the cancellation policy (as hotels and other campgrounds do) while on the line with customers... before they actually make the purchase.
- Official Description (provided by the hotel):
- Maine's ocean front camping at its best. Sagadahoc Bay Campground is located at the southern tip of Georgetown Island, nestled at the head of beautiful Sagadahoc Bay. Sandy beaches for sun bathing or playing in the warm gentle surf Rocky ledges for fishing Waterfront RV sites Tent sites on the water or in the woods Full Housekeeping Units/Park Models A truly unique feature anywhere is 1.5 Miles of hard packed sand for clamming and exploring the bay at low tide All this is topped off by a spectacular view of Seguin Island Light. ... more less
- Also Known As:
- Sagadahoc Bay Campground Maine/Georgetown