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“Best hotel we stayed in on our 2 week trip!”
5 of 5 bubbles Review of The Grand Hotel

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The Grand Hotel
Ranked #1 of 8 Hotels in Kennebunk
Certificate of Excellence
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Best hotel we stayed in on our 2 week trip!”
5 of 5 bubbles Reviewed 3 August 2014 via mobile

We arrived in from Bar Harbor tired. My husband held the door open for some people, walked in making a joke about it. The general manager, Mindy, laughed, thanked him and upgraded our room!!! She also checked reservation availability in some of the restaurants, printed out menus and made a reservation for us!

We went upstairs, saw our room, loved it and decided to stay another night. While we couldn't stay in that room, the new room was a bit smaller but lovely. Our bags were moved for us. What more can you ask for!!!

The rooms were clean, bright with balconies. The first room had a table and chairs on it. The second did not but there was a common area right next door with a few tables and chairs. When you walked into the rooms, the lighting was great and the radio was on which added to the terrific atmosphere.

The day we left a bag was given to us with 2 bottles if water and a whoopie.

The location was great. Right over a small bridge from Kennebunkport. In the heart if things but quiet. Great place!

Stayed July 2014
Helpful?
Thank Rand4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelManager, General Manager at The Grand Hotel, responded to this review, 21 August 2014
Dear Rand4,
Thank you so much for such a great review. I am glad that we were able to exceed your expectations and hope that the next time you are in our area that you will stop by and see us again!
Sincerely,
Mindy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

276 reviews from our community

Traveller rating
    218
    46
    9
    2
    1
See reviews for
18
224
4
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Auburn, Maine, United States
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

This hotel is right in the middle of Kennebunkport. Walk to everything! Beautiful room with great service.
We have been coming to Kennebunkport for more than 40 years. We will make sure to come bak here!

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Lu M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelManager, General Manager at The Grand Hotel, responded to this review, 31 July 2014
Dear Lu M,
Thank you for taking the time to review your stay! We really are in a perfect location and we love that we can offer great recommendations for dinner and shopping within walking distance. We hope that you will come back and we are looking forward to it.
Thank you,
Mindy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoneham, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 July 2014

This is the 3rd time staying at the Grand. Just as good as the first time. Perfect location, beautiful, immaculate rooms and great location. Went to Old Fort Inn their sister property to use the pool. Their lunch menu needs to be improved. Great staff, one of the best in Kennebunk/Kennebunkport area.

Room Tip: Room 301 excellent but no balcony. very spacious, 2 sliders.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank 333washington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelManager, General Manager at The Grand Hotel, responded to this review, 31 July 2014
Dear 333Washington,
Thank you so much for staying with us again! I will make sure to share with our housekeeping team your kind words about the cleanliness of your room. We hope to see you soon for your 4th stay and we are already looking forward to your 5th and 6th as well!
Thank you,
Mindy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, NH
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

We chose to stay at The Grand Hotel based in part on other reviews (and we did not want to stay at a Bed and Breakfast). It is located just across the bridge from Kennebunkport's Dock Square, so it is perfect for walking. I usually associate the description "Grand" with a historic large hotel. This is neither - it is relatively new and small; a perfect boutique experience for a short stay. It is part of a hotel group which offers a variety of services and options. Room 306 faces Kennebunkport, has a king size bed and is well decorated. The bathroom is modern and sophisticated. The concierge was attentive at check-in and double-checked to make sure the room was ready. Just my husband and I were travelling, and the hotel provided us with the respite we were seeking. On a side note, skip dinner at the White Barn Inn and instead choose the farm to fork restaurant Earth. Excellent dining without the aires.

Room Tip: Room 306 is quiet with a king sized bed
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ssfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelManager, General Manager at The Grand Hotel, responded to this review, 24 July 2014
Dear ssfer,
Thank you for staying with us and reviewing your experience. Being a small boutique hotel and being apart of the Kennebunkport Resort Collection we are able to offer more amenities to our guests like the pools at the Cape Arundel Inn's Old Fort Estate and the family pool at the Lodge on the Cove, as well as a supper shuttle and other activities. I hope to see you at the Grand Hotel or one of our sister properties in the near future.
Sincerely,
Mindy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bowling Green, Kentucky
2 reviews
5 of 5 bubbles Reviewed 20 July 2014

Everything about this hotel was perfect- location, staff, and information! Everything we needed was at our fingertips. The beds were so comfortable with excellent amenities, from shower needs to coffee and teas at hand. The desk staff made suggestions about restaurants, shopping, and points of interest that were perfect for the two of us. We will definitely be back!

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank pmmaier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelManager, General Manager at The Grand Hotel, responded to this review, 22 July 2014
Dear Pmmaier,
Thank you for thinking that our hotel is PERFECT! I am thrilled to hear that you loved everything about your stay and really appreciate your review. We all have our own favorite places to go to and visit and I am glad that our suggestions were spot on. I hope the next time you are in the area you will stay with us here at the Grand again!
Sincerely,
Mindy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
65 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

Beautifully decorated. Fresh and new and good location in the middle of town. Very comfortable bed and linens. Front desk staff are very pleasant and helpful and there are nice extra touches like a bag of cookies at check out. Excellent value for the money. But, considering that it is called a "hotel," they really should have a desk that is staffed 24/7 rather than locking the front door at 8:30.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank NewYorkTravelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelManager, General Manager at The Grand Hotel, responded to this review, 22 July 2014
Dear NewYorkTravelor,
Thank you for your excellent review. We enjoy being able to offer extra special touches for our guests like the welcome whoopie pies and the good bye bags of cookies and water for the ride home. We are a boutique hotel and like many other hotels in this area we do close down the front desk, however, we have an answering service so that our guests are in contact with someone 24 hours a day, 7 days a week.
Thank you again for your review and I hope to see you in the future.
Sincerely,
Mindy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CHARLESTON, SC
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

This like-new boutique hotel is bright and shiny and located in the heart of the Kennebunk/Kennebunkport area. Walking distance to great restaurants and shoppes. Enjoy a wonderful breakfast at the general store right across the street or partake of the "bagged" breakfast provided by the hotel on your own balcony.
Bicycles are available at no cost by the hotel. Wonderful area to have a nice afternoon bike tour.
Comfy beds and excellent friendly staff. Don't miss this gem.

Room Tip: Ask for a balcony room.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelManager, General Manager at The Grand Hotel, responded to this review, 22 July 2014
Dear Bob M,
Thanks for taking the time to write a review about your stay. Our hotel is in a perfect location to stroll through town peeking in stores and grabbing a bite to eat. Bicycles are just one of the many amenities that we are able to offer our guests at the Grand Hotel. Being apart of the Kennebunkport Resort Collection our guests can use the pool at either the Cape Arundel Inn's Old Fort Estate or at the Lodge on the Cove where they have our family friendly pool.
I am happy that you enjoyed your stay and hope to see you again in the near future.
Sincerely,
Mindy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Hotel

Property: The Grand Hotel
Address: 1 Chase Hill Rd, Lower Village, Kennebunk, ME 04043-7666
Phone Number:
Region: United States > Maine > Kennebunks > Kennebunk
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Kennebunk
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Grand Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
The latest addition to the Kennebunkport Resort Collection of luxury Kennebunkport accommodations, the Grand Hotel sits prominently on Chase Hill, with some guestrooms offering views of the Kennebunk River and bustling Dock Square. Featuring classic New England architecture and elegantly appointed rooms, the Grand Hotel is the perfect spot to enjoy your Kennebunkport, Maine vacation. With an onsite art gallery, you can indulge yourself in artistic delights. Our boutique hotel on the edge of Kennebunkport has something for everyone! Steps away from the Grand, you'll find exceptional restaurants, diverse art galleries, and charming boutiques. Kennebunkport also offers several beautiful beaches, perfect for soaking up some rays, shell seeking or a family day at the beach. Paddle a kayak and check out the River, or explore Maine's coast. Hop on a bike or scooter and explore Kennebunkport's winding back roads, or enjoy one of our scenic tours on a classic schooner, lobster boat or whale watch. ... more   less 
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Also Known As:
The Grand Hotel Kennebunk, Maine

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