My husband and I have been frequenting Arundel Wharf for years and up until this last visit were very happy. Arrived at about 2:45 (lunch ends at 2:30 and they have a "GRAZING" menu until dinner). I LOVE their cheese, tomato and avocado sandwich (pretty basic I think) that is unfortunately NOT on the grazing menu???!!!! Even kids would enjoy this sandwich. Other entrees have the cheese, tomato and avocado so one would THINK they could provide the sandwich. Answer - NO - we have shifted over to dinner menu. I suggested that they give me a cobb salad but hold the lettuce, etc. and give me the cheese, tomato and avocado and i could make my own sandwich!!!! Sent a letter to the owner Bob Williamson and NO reply. Customer Service???~~~ You would "think" that they would want to SATISFY a customer by providing a simple sandwich - I wasn't ordering a prime rib dinner during the "grazing menu time".
Arundel totally missed the boat - they could have had a VERY satisfied customer by simply providing a simple sandwich. Instead they have lost a loyal customer but I guess it doesn't matter - they must believe that their business is great enough that they don't need to make customers happy. EXTREMELY DISAPPOINTING!!! I gave the owner a chance to respond before posting on TripAdvisor but I guess he really doesn't care.
P.S. It was my husband's and my 42 wedding anniversary - next year we will NOT be celebrating at Arundel Wharf.
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