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“Beautiful view; Average Hotel”
Review of Nonantum Resort

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Nonantum Resort
Ranked #1 of 5 Hotels in Kennebunkport
Certificate of Excellence
GreenLeadersGold level
NJ
Level Contributor
151 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Beautiful view; Average Hotel”
Reviewed 26 July 2014 via mobile

This hotel was listed as #1 in KB on Trip Advisor. We did not stay in any others but I suspect that is an overrated assessment!

We stayed in the PortSide (newer) building which was nice. Upon arrival, the bellman took our bags to the room--no problem. When I asked if I could get some ice he politely told me that the ice machine was "on the first floor by the elevator!" OK...not a big problem but a little out-of-character for a hotel that is thought to be #1!

Unfortunately, despite having a room facing the water, we had no balcony--our mistake for not asking. The window treatments did nothing to block out the morning sun--even though we had a WEST facing room. The room was clean and comfortable. A bit surprising was the "turn-down" service at night--literally it ONLY included turning down the bed! No change of towels or straightening up any of the room.

There were many activities to do which was nice. Breakfast was included but not much to talk about. The room was bland without any character.

The concierge was very pleasant and sweet but totally unhelpful. It did not seem they knew much other than what was written in a guide book. I called several days in advance to try to book a massage and she was unable to do so--maybe that is asking too much in a small town although it has not been problematic elsewhere.

The grounds are well maintained. The pool is certainly nothing to speak of--very plain but it did have a bar. The staff outside (activities and pool) were very friendly and helpful. This was in direct contradistinction to the staff in the main house who were standoffish. The Bartenders inside made us feel (on three separate occasions) that they were doing us a favor by getting us a drink. The front desk staff surely did not go out of their way to be friendly. They did their job PERIOD.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank CMSCLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mainah3, Owner at Nonantum Resort, responded to this review, 27 July 2014
Firstly, thank you for writing! I am sorry to hear that we could not live up to the expectations that you had in mind for the #1 rated hotel in town.

I am glad that you enjoyed the comforts of your room. One of the things that I love best about working at The Nonantum is the sunshine that fills the hotel each day. As an eco-friendly hotel, we encourage guests to reuse sheets and towels as many times as they are comfortable with, however we will gladly replace either one upon request!

Summertime in Kennebunkport certainly is busy! Hotels and spas fill up quickly, but it sounds like you enjoyed spending your time with our Activities staff. It disappoints me that you did not feel at home during your stay, but I hope that you will give us a second chance to exceed your expectations.

Regards,
Jean Ginn Marvin
Innkeeper
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (563)
Date | Rating
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English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2014

Six friends shared adjoining rooms for a girls getaway. Every employee at the resort was so friendly and always had a smile. They couldn't do enough to make our stay as comfortable as possible. The location is ideal with a short walk to the shopping are, or the beach. At the restaurant, we all ordered the blueberry rack of ribs which were scrumptious. Totally recommend the Nonantum..

Room Tip: Water view with a balcony.
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  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Marilyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mainah3, Owner at Nonantum Resort, responded to this review, 27 July 2014
Hi Marilyn!

What awesome news it is to hear that you loved your stay so much! I hope that you and your gal pals will turn this into an annual getaway! My 84 year-old mother and her friends have been staying with us once a year for a decade now, and always talk about how much they look forward to their reunions.

In addition to keeping our guests satisfied, Chef True keeps our staff well-fed, which is definitely one of the reasons that they are so exuberant. Eating the Maine Chef of the Year's creations every day sounds like heaven to me, and I am glad you got to enjoy one of them!

We hope to see you soon!
Jean Ginn Marvin
Innkeeper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford, CT
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2014

We found nonantum because we often stay in elegant and upscale accommodations on vacation. With three children, we were searching for a place that had ambiance, good service, fine dining - yet also a place where our children would feel welcomed as guests. Nonantum actually finds a way to incorporate children's events and activities while at the same time allowing adults to relax and feel like you are vacationing at a friends' beach estate. Thanks to Vikki for double and triple checking that our room was satisfactory, and to the front desk, Ellen and the great musicians at dinner, and the breakfast staff for spoiling my son on his birthday!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vacationpro5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mainah3, Owner at Nonantum Resort, responded to this review, 27 July 2014
Wow! VacationPro? It sure sounds like you have done a lot of traveling; what an joy it is to have received such a great review from you!

We strive to create a pleasant atmosphere for all of our guests, so at the beginning of each season we sit down to create an Activities schedule that can serve as many age groups as possible. Every Tuesday and Thursday, we host an adults only meet and greet with the managers alongside a kids ice cream social. Parents love being able to converse with other guests and enjoy a cocktail while their children are having a blast creating sundaes with the Activities staff.

Vicki is such a sweetheart! She, along with the rest of our staff, upholds our standards of excellence, and will do her best to resolve any issues as soon as possible! Our guests are often pleasantly surprised by the phone call they receive a few minutes after check-in to make sure their room is satisfactory.

Listening to the live music in the dining room is such a treat, and our waitstaff loves to personalize every guest's visit as much as possible by making sure each birthday and anniversary is recognized.

Best,
Jean Ginn Marvin
Innkeeper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quincy, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2014

Resort was nice, wonderful views at sunset. Very relaxing atmosphere and a short walk to town. Came for a wedding so did not bring the kids, but there were a lot of kids events and overall it was very kid friendly. We stayed in the main building where the rooms were smaller and a little outdated, I suggest requesting to stay in the "newer" wing when making your reservations. Continental breakfast was outstanding, full spread. Staff was very accommodating.

Room Tip: If staying in a standard room, make sure to request a room in the "renovated" wing. If you...
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  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Maisey166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mainah3, Owner at Nonantum Resort, responded to this review, 29 July 2014
Hi Maisey,

I'm glad you enjoyed your stay! We do certainly have lots of activities for kids! Next time bring them along and hire a babysitter to watch them during the wedding reception! We have a list of approved babysitters, many of which are Nonantum employees.

We are working hard to renovate the rooms in the Carriage House. Nearly all of them have been updated, but as we only have a few months per year to work on them, it is a long process. We hope to finish up the remaining rooms this winter, so by next year every room in the Carriage House will be beautifully updated.

Warmly,
Jean Ginn Marvin
Innkeeper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barre, Vermont
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2014

I attended a two day wedding event held at the Nonantum in Kennybunkport on July 10 & 12. I must say the ambiance of this stately old line resort was entrancing. The staff was extreamily helpfull in every way and I can not praise the staff too much they were in every way outstanding. I would definately recommend a visit and stay at this lovely resort.

Room Tip: Riverview is my preference.
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank oldspice7416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mainah3, Owner at Nonantum Resort, responded to this review, 29 July 2014
I am so glad that you found our staff to be so helpful! Weddings are a frequent occurrence here, so we are certainly operating a well-oiled machine. In fact, many of our employees choose to get married at The Nonantum because they know that their guests will be well attended to. Please come back to visit us!

Sincerely,
Jean Ginn Marvin
Innkeeper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pleasantville, New York
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 July 2014 via mobile

Lovely resort on the river within walking distance to town we had a newly renovated room and there are lots of amenities the hotel is very charming and staff friendly a very enjoyable experience super kid friendly!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AmyH1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mainah3, Owner at Nonantum Resort, responded to this review, 27 July 2014
Thanks for your kind review, Amy!

We love being close enough to walk into town, but removed enough to provide a relaxing atmosphere. Our staff works hard year-round! When we are open, we work to please guests. When we are closed from December to April, we work on updating rooms and repairing general wear and tear. In recent years we have expanded our kids program and parents love being able to bring their kids yet still have some quiet time to themselves. We hope to see you back here again soon!

Warm Regards,
Jean Ginn Marvin
Innkeeper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
94 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 21 July 2014

We have spent several vacations at Nonantum. Great location on the water, excellent service, fine dining and staff is always ready to help. Would recommend this for families and couples.
A short ride to Freeport maine for shopping and 30 minutes to Portland for cultural activities such as the Portland airport, Portland Museum of Art, Portland Children's Museum, minor league baseball and many fine restaurants.

Room Tip: Ask for a water view if available.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Service
Helpful?
1 Thank nycresident92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mainah3, Owner at Nonantum Resort, responded to this review, 27 July 2014
Welcome back!

Maine is definitely a welcome change of pace for many of our New York residents like yourself. I am so glad that you continue to choose to spend your vacation with us! Kennebunkport is so great because it offers the quaintness of a quiet seaside town while being just a few highway exits away from the hustle and bustle of Portland. I myself am from the Portland area, and often can't wait to get into work because of the serene atmosphere found here at The Nonantum.

Please join us again soon!
Jean Ginn Marvin
Innkeeper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nonantum Resort

Property: Nonantum Resort
Address: 95 Ocean Ave, Kennebunkport, ME 04046-6308
Phone Number:
Region: United States > Maine > Kennebunks > Kennebunkport
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Kennebunkport
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Nonantum Resort 3.5*
Number of rooms: 109
Official Description (provided by the hotel):
A Maine waterfront resort where traditions begin. The Nonantum has been welcoming guests with genuine hospitality since 1883. Enjoy historic charm with just the right modern comforts. Located on the Kennebunk River, along scenic Ocean Avenue, close to the shops and galleries in Dock Square, near Walker's Point and the beaches. Offering casually elegant accommodations, award-winning dining, family activities, and a gorgeous setting for special events. Seasonal outdoor heated pool, kayak rentals, trolley tours, scenic lobster boat tours, sailing tour and fishing charters departing right from the resort's on-site marina. Free WiFi, free parking, and free breakfast when you book directly with the resort! ... more   less 
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Also Known As:
Nonantum Resort Kennebunkport, Maine
Nonantum Hotel Kennebunkport

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