I spent one night here to attend a conference. They offered a tremendous rate of $116 for the night. The staff was pleasant, professional and helpful. Check in was smooth and quick.
One thing that didn't sit well with me prior to arrival is their check in and check out policy. In 35 years of traveling, I've never seen a hotel with a 6pm check in time. Check out is 10:30am. They also tell you right up front that early check in or late check out isn't allowed! WTF? Not exactly the the most customer service oriented attitude in my opinion.
The room itself was a superior room which means a room with a Murphy bed. I knew that since the booking agent told me up front. The room also had a full kitchen with microwave, sink stove, and dishwasher. A nice touch for those staying a while.
The room was not what I consider to be super clean. There were little brown spots of mold around the sink rim and one of the pillows on the loveseat in the room had a big stain on it.
The bed pillows were clearly way past their best days. The rug was fairly worn but I can overlook that because the ski boots beat them up I'm sure.
I did a little rearranging by moving the loveseat beside the bed, facing the TV. There is a kitchen table in the room that I think is too large for the room size. The TV had a wide selection of channels which is always appreciated by me. Too often, you go to a hotel and they offer like 10 channels.
There was a small balcony but the door latch was broken which made it very difficult to open. The deadbolt worked fine but the latch mechanism required you to turn the knob very hard to open the door.
The heat was turned off when I arrived but the room was still very warm, so much so that I had to open a window to make it bearable and sleep with it open.
The Murphy bed folded out of the wall easily enough. The bed was very firm, like a rock in fact. Not the most comfortable night's sleep I've ever had, but not the worst either. The sheets and comforter were soft and cuddly though.
A decent hotel room right on the mountain. The hotel has lots of amenities which I did not partake of but all in all a good value at a prime location.
The staff I interacted with throughout the day-long conference with very friendly. It's obvious that management take pride in training everyone to greet customers as they walk by and to give service with a smile.
I would certainly stay here again. Thank you Sunday River for a nice experience.
- Official Description (provided by the hotel):
- The Grand Summit Hotel combines the best of both worlds. It offers all the amenities you would expect from a full-service hotel like two restaurants, a health club, and a heated outdoor pool, with all the convenience of a true slopeside location. Accommodations include 230 well-appointed guest rooms, all of which were recently renovated, ranging from standard hotel rooms to suites with kitchens. Located at the entrance to the resort, the Grand Summit Hotel is a landmark and provides easy access to the resort's core winter and summer activities. The hotel's slopeside location is ideal for families looking for ski-in/ski-out access thanks to a number of beginner-level trails located nearby. ... more less
- Also Known As:
- Grand Summit Resort Hotel Newry
- Grand Summit Hotel And Conference Center Newry, Maine
- Summit Bethel
- Bethel Summit