We just returned from a three night stay in a Spa suite. Our room was lovely, the ocean view spectacular. However, I cannot help but compare our experience with a comparably priced stay at Mohonk Mountain House, which has not only the warmth and charm (and 3 meals plus afternoon tea included!) that Cliff House lacks, but also offers so much more value for your money. At $315 a night, we got the Cliff Spa suite & view we expected, but, annoyingly, there was an extra $10 per day for internet service. Petty. Continental breakfast was listed for $13 per person. We ate full breakfasts out for less. Tiny soaps and small, rough bath towels that did not fit around a medium sized person. I cannot speak for the spa services, as we did not use them. Front desk personnel were courteous as they told us where to find luggage carts and elevators. However, in a class resort someone should be assigned to take guests' luggage upstairs for them, not merely ask whether or not we needed help. (We managed on our own.) Small things...maybe...but they make a difference in deciding whether or not you want to return to a place again and again. In retrospect, Cliff House has a lot to learn about making guests comfortable and welcome.
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