This was our second stay at the a Grand Victorian. We were so happy with the first that we decided to spend another week a couple of years later. We made the arrangements with Tim and Melissa, a couple of the owners of the facility. A few days before our check in date, Tim called to ask if we could come a day later and stay a day later to accommodate the people in the unit at that time who needed to stay an extra day. We couldn't do that because of work commitments so he said he'd put us in another unit for the first night and move us into the unit we reserved the next day for the rest of our week. His comment was that he'd "reimburse us for our inconvenience."
The unit we had reserved had been painted and spruced up since our last visit. It looked great. However, as we settled in we found a couple of the screens to the balcony were torn to the point that the flies were able to invade the unit. Then we noticed that one of the windows in the master bedroom (the window facing the adjacent parking lot that had huge floodlights on all night every night) was missing. We told the nice front desk young man and he said they'd be taken care of the next day. The remote for the TV in the master bedroom was missing. The clothes dryer "screamed." The fan/light in the master bathroom didn't work. And WIFI was spotty at best. We reported all this to the nice young man.....tomorrow it would be taken care of. Tomorrow came and went and there was no longer a nice young man at the front desk.....there was no one at the front desk. So we wrote a list of the issues and left it on the front desk for Tim.
Another day or two passed with no word from anyone, particularly Tim, whom we had accommodated at our inconvenience upon arrival. By that time we had switched out the screen doors with ones to the side balcony which we didn't use and took a shade from the living room and put it up in the master bedroom. And we used the clothes dryer and put up with the screaming machine.....if no one else was concerned, we'd just call 911 if a fire broke out! Finally we called Tim who was very short with us, told us he'd check on the dryer and get right back to us. It's been almost a week since we checked out and we still haven't heard from him! Not to mention that he never showed his face to thank us for accommodating him nor did we get "reimbursed for our inconvenience." A bottle of wine, a smile and a hand shake would've been nice.
The day we checked out we found out from our neighbor that he was closing on our unit that week. Aha....the unit was sold.....Tim no longer cared what was wrong with it we now presume.....no wonder he didn't show his face. It didn't matter to him that we had issues. Extremely poor customer service and hospitality. We're already looking elsewhere in Old Orchard for accommodations a couple of years from now.
- Also Known As:
- Grand Victorian Hotel Old Orchard Beach
- Grand Victorian Old Orchard Beach, Maine