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Portland Regency Hotel & Spa
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Reviews (1,016)
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All reviewsarmory loungemilk streetsteam roomold porthistorical hotelvalet parkingcomplimentary coffeeperfect locationturn down servicewithin walking distancetwo blocksvalet servicebars and restaurantseach morninghotel restaurantthird floornew england
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552 - 557 of 1,016 reviews
Reviewed 13 November 2013

This was a good location, with historic ambience. We thought the room small, although nice, and bath was fine. We opted to have breakfast in their dining room, for convenience, but thought food was just ok; not great. They also sent their limo to pick us up at the airport, and that was excellent. We might stay here again, but will also look at other options.

Room Tip: Ask to see the room when you check in.
  • Stayed: October 2013, travelled as a couple
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Thank ramcclain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D D, Director of Sales at Portland Regency Hotel & Spa, responded to this reviewResponded 18 November 2013

We appreciate you providing a review of your stay and hope that you decide to stay with us again the next time you are visiting Portland.
On your next visit I might recommend staying in one of our newly renovated rooms on the 4th floor. These rooms provide extra square footage along with a deck that you can walk out onto. In addition, these rooms have larger bathrooms, a Keurig coffee maker, and a refrigerator.
We also have several styles of Suites that provide ample square footage.
We llok forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

I loved this hotel. The location is within walking distance to the Old Port shopping and restaurants. The spa is wonderful, with a huge hot tub and steam room. They serve great cucumber water to refresh you during services. The massage was one of the best I have ever had. I will be back soon!

  • Stayed: August 2013, travelled as a couple
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Thank JandLJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D D, Director of Sales at Portland Regency Hotel & Spa, responded to this reviewResponded 12 November 2013

Thank you for your review.
Our Spa staff work extremely hard to provide a relaxing and tranquil experience for our guests. I will be certain to share your wonderful feedback with them.
I am glad that you had the time to experience the hot tub, steam room, and delicious cucumber water as well.
We look forward to welcoming you back to the Portland Regency Hotel and Spa!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2013

Conveniently located and still reasonably priced (although we had a connection), the Portland Regency is the grand old dame of downtown hotels. The staff is terrifically accommodating (welcoming my service dog with open arms) and flexible. There are several newer hotels opening soon. No doubt they have more amenities and I don't know how this hotel will fare. All I know is, it's comfortable and unique and I've enjoyed both my visits.

Room Tip: Room 330 is convenient to stairs and elevator
  • Stayed: October 2013, travelled with family
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Thank Nikki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D D, Director of Sales at Portland Regency Hotel & Spa, responded to this reviewResponded 11 November 2013

Thank you for taking the time to write a review.
Our staff strive to provide first class hospitality to all of our guests and we are happy to hear that we accomplished this with your visit.
You are correct when you stated that several newer hotels are opening in our area. We feel confident that our service level and our property will continue to retain and attract our loyal guests and new guests. Portland is a wonderful city!
Again, thank you for taking the time to write us.

D. Davis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2013

The best feature of this hotel is the location. It's in the heart of the Old Port within easy walking distance of great restaurants, interesting and unique shops, Portland waterfront, and historical spots. The hotel itself leaves a lot to be desired--extremely disappointing. It's in an historical building and for $400+ per night we expected exemplary service. Valets at the door are not professional. The welcome experience is bland. The rooms need updating--they have finishes from the 90's with worn gold bath fixtures and gold finished dispensers attached to the shower wall for shampoo and shower gel--seriously?? There are no coffee makers in the room, so you can get coffee delivered to your door prior to 7:30 AM. After that, they charge you for it. We ordered room service for tea and toast --it came with paper cocktail napkins and toast wrapped in plastic...soggy. Definitely not first class service.
The drapes in the room are merely decorative panels and do not stretch to cover the windows--so it's impossible to block out street lights, neon signage and sunlight.

  • Stayed: October 2013, travelled with friends
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2  Thank BMG60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D D, Director of Sales at Portland Regency Hotel & Spa, responded to this reviewResponded 11 November 2013

We appreciate you taking the time to write a review on your recent stay with us.
I am sorry to hear that we did not meet your expectations.
Our staff strive to make each of our guests feel welcome and to have a positive experience.
I have alerted our Guest Services Manager about your comments regarding unprofessionalism.
You stayed in one of our beautiful classic rooms. These rooms appeal to alot of our guests. We understand that not every guest appreciates the same decor. With that being said, last year (2012) we underwent a signifigant renovation on the 3rd and 4th floors of the hotel. The end result is that we have completely brand new rooms on these 2 floors. The fixtures and the finishes on these floors definately fit into a more modern and contemporary taste.
We also have several different types off Suites that fit this modern decor profile. All of the rooms on the 4th floor as well as all of our Suites are equipped with Keurig coffee makers in the room as well as refrigerators.
We hope that you stay with us again and try one of our newer guest rooms.

Best,

D.Davis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013

The reservation clerk was rude lacked knowledge of hotel assocation membership and downright untruthful. We were told we could not use AAAcard or AArp or New England Inn Association.card..We arrived the next day after cheking the incorrect info we were provided.and the clerk was quite hostile and still maintained his position., we wre not given the room we requested which was having plumbing prblems. The cost of this stay did nto reflect the value. there are no amenities without extra cost

  • Stayed: October 2013, travelled as a couple
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1  Thank Brenda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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