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“Great location! Historic Feel”

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Portland Regency Hotel & Spa
Ranked #8 of 21 Hotels in Portland
Certificate of Excellence
Reviewed 12 December 2013

We came here for our Ruby Wedding Anniversary.
The decor is more traditional than modern, but this all lends to the charm of the hotel, setting it apart from corporate chains.

Great location, nice room, comfortable bed.

We will stay here again.

  • Stayed: December 2013, travelled as a couple
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1  Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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520 - 526 of 990 reviews

Reviewed 12 December 2013

I get to Portland a few times a year and am trying all the local hotels. This is easily the best so far. Don't expect glam and five star, thats not Portland, do expect a genuine warm welcome and nice clean rooms. All the people in house are brilliant, can't do enough for you wether its a fresh pot of coffee to your room at 4am (jet lag!) or even making sure you're happy with your room etc etc.

Room Tip: No 'bad rooms' but the 3rd floor rooms do have very small windows, I preferred the 4th floor...
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  • Stayed: December 2013, travelled on business
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Thank wirelesskev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2013

We stayed at the Regency twice recently while in Portland for meetings. On our first visit our requested room was not available due to maintenance so the hotel gave us a complimentary upgrade to a suite. Our room was part of the recent renovation of the fourth floor. It features a door leading out to a deck looking out to the harbor. We enjoyed the stay and appreciated the upgrade. The second stay was in the Governor's Suite also on the fourth floor. It has a microwave, refrigerator, keurig coffee maker, flat screen tv, couch and matching chairs in the front room along with a small bathroom and even an ice maker. The bedroom features a king bed, flat screen tv, and gas fireplace that is open to the front room giving you a "home away from home" feel. Both rooms have doors that lead to the deck overlooking the square with a view of the harbor. The spacious bathroom off the bedroom has a jetted tub and large walk-in shower with options for a rain shower head, traditional shower, and adjustable wall shower jets. Slippers and monogrammed bathrobes add a nice touch. This room is amazing. The staff is friendly and professional as we have come to expect. We recommend getting breakfast included with the room. The food never disappoints and the waiter, John, is one of the best. A very relaxing way to start your day at a hotel that is more than ordinary. If you are looking for a hotel that doesn't have the chain "anytown U.S.A." atmosphere choose the Regency. We also like to step around the corner to eat dinner at our favorite restaurant Fore Street. The Regency is perfectly positioned to give you access to the many things that make Portland great.

  • Stayed: December 2013, travelled on business
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Thank owen8484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2013 via mobile

I wasn't expecting much when booking this chain hotel. Imagine our delight at the not just the large clean room and perfect location, but the extra touches like thick terry towel gowns, comfy beds and duvets. The decor is more traditional than modern, but fitting given the age of the building. Another nice surprise was the affordability of the spa - usually hotel treatments are over priced, but not here. We'll definitely be back for another weekend getaway.

Stayed: November 2013, travelled as a couple
Thank roo15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

Google "hotels Portland Maine". Go ahead, add qualifiers like "Classic" or "Vintage", or "Historic". What you come up with is an amazing variety of big chain corporate boxes that would be as much at home in the shadow of an airport, anywhere, and not a single old property of note, save for the Inn At St John, and the Portland Regency. This is New England, for heaven's sake! Portland may have more restaurants, per capita, than San Francisco, but it also has but 1/10th of their population---this is a very small city with big buildings (also quite a bit like San Francisco, in that respect) and if there were any grand old hostelries, I don't know what happened to them.

Is this a nice hotel? Yes. Was it a good value? We paid $135 per night/double, through Expedia, and I'd hedge that question by saying it was worth the money. Would I pay the $300.-400 a night that I've read is the rack rate? No. Would I come back at the $135 rate? Yes, but after I tried the Inn At St. John, first.

The Regency is a boutique hotel, built into the shell and up onto the back roof of the local armory. Like many such properties, glitz and glamor are employed to distract the eye from architectural embellishments that don't exist. And, unfortunately, all of the work that was done was topped off with drop-ceilings, which in the halls at least have the patterns of pressed tin ceilings, but not in the rooms, where the ceilings are about 7' above the floor. Drop ceilings are to Design what toupes and hair weaves are to balding men: The simplicity of the solution seems like a good idea, until the discerning eye catches it and then you're out.

Portland, Maine is laid out a lot like Portland, Oregon, but feels more like Seattle: The oldest buildings are along the water, but some of the most beautiful are a short walk inland. Like Seattle, there was a lot of late-century demo, and the big holes were filled with ill considered modernist structures that blight the town. And, there isn't a lot to Portland. Again, it's a really small city, so after a day spent walking around, you're left feeling you've seen it all. Worse yet, like the tourist traps at Fisherman's Wharf, many of the local restaurants, some with famous local names, don't even use local lobster! Don't let Anthony Bourdain be your trusted restaurant guide, let me tell you! Either someone on his show doesn't do their footwork, or fresh-local isn't that important to them!

And no, they don't have coffee makers in the room. But honestly, you get what you pay for, free coffee is almost never good coffee. The Regency's coffee is no exception---if you don't choose this hotel, please don't let the lack of an in-room coffee maker be the reason! There is SO MUCH great coffee within a block or so of the hotel, and some really good bakeries, including the Standard, within the same short distance.

  • Stayed: December 2013, travelled with family
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1  Thank gryphonisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013 via mobile

Date night package was worth it. Superb food--very fancy and pricey but the date night pkg made it very reasonable --pkg incl discount at spa too! Great massage there--very professional and nice there too. The location of the Regency makes it the perfect place to stay especially if you like the feel of the historic old port. Best food, shopping right out your door!

  • Stayed: November 2013
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Thank Bridho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D D, Director of Sales at Portland Regency Hotel & Spa, responded to this reviewResponded 9 December 2013

Thank you for your review. We are pleased to hear that you enjoyed your stay and that you utilized the date night package.
We look forward to welcoming you back in the near future.

Sincerely,

D.D.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

Let's start by saying this place is amazing. I might have given it a 4 if I hadn't heard the neighbors and the floors squeak in other rooms (you can hear it). Noise is a number downer for me in a property. The tub had chips which were glaring since the chips were black against the tub's light color. Cracks in the bathroom tile floor were obvious and as other reviewers have also mentioned, time to lose the old-fashioned GOLD-plated shampoo and soap dispensers in the shower! They also give the feel that they are dirty.

Maybe a 5 rating if the room had its own coffee maker and fridge (we like our water bottles COLD). The barely veiled attempt at taking more clients' money by "delivering coffee and pastries (stale some mornings btw)" and only by 8AM??!! Really?! I like my OWN brand of coffee WHEN I want it and bring it with me when I travel so.....

We were also disappointed to see the gorgeous restaurant and the roaring fireplace CLOSED already when we returned in the early evening. It could also have served as a great after-dinner drink lounge. Perhaps your fall/winter clientele are not as important as those in summer?

We had a great rate so I could not really complain in general though. The property has old world charm and elegance for sure. Do yourselves a favor however and have your doormen act and behave more professionally (i.e. no phones; no smoking). They're a bit too busy with each other and their own business rather than jumping to help and hold doors for your guests (for example).

Room Tip: Stay on a lower floor.
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  • Stayed: November 2013, travelled as a couple
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Thank annarchy_ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D D, Director of Sales at Portland Regency Hotel & Spa, responded to this reviewResponded 9 December 2013

Thank you for your review. We appreciate the feedback that you provided.
I have shared your review with our Management team and the issues you pointed out will be looked into further and addressed.
On your next stay I might suggest asking about one of our newer rooms on the 3rd and 4th floors. We underwent a major renovation of these rooms in 2012.
We hope that you will consider staying with us again.

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Additional Information about Portland Regency Hotel & Spa

Address: 20 Milk St, Portland, ME 04101-4128
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Portland
#7 Business Hotel in Portland
#7 Family Hotel in Portland
Price Range: £95 - £301 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Portland Regency Hotel & Spa 3.5*
Number of rooms: 95
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Also Known As:
Regency Portland
Portland Regency Hotel & Spa Maine

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