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“Very nice”

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Portland Regency Hotel & Spa
Ranked #7 of 19 Hotels in Portland
Certificate of Excellence
New York
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Very nice”
5 of 5 bubbles Reviewed 22 May 2014

I booked this hotel a year in advance because we were attending a UNE graduation. Prices were very decent. We had previously stayed at the "HInn" on the bay, and our view was of a rooftop with bird poop. I knew we definitely wanted to stay in the heart of the town in the future! This location is perfect - you can walk almost anywhere! Quaint and historic, and on the cobblestone path, the grounds were nicely landscaped and clean. The rooms were clean, comfortable, and nicely finished. The entire staff was pleasant and helpful. Nice that they had a lighted magnifying mirror in the bathroom. Ours would not stay up, but I did a self-fix with a hair clip to improvise, and let them know when I checked out. This was also a nice and quiet place, at least the room we had. There is so much to do in downtown Portland, and this hotel was great for the value compared to others I looked at. I will definitely be returning here. One big disappointment - the hotel restaurant was not open for lunch either day, and we always like to patronize and try out the on-site eatery at least once. For a hotel of this size, they should be open morning to night.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank fairreviewinny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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913 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (187)
Date | Rating
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English first
Coatesville, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 11 May 2014

Let's put it this way: The only names I remembered were Jose and Mia. Those two were nice and friendly. Everyone else we ran into was rude and curt. It started with the guy that met us at the curb all the way to the front desk manager into the restaurant and then the bar. Everyone seemed to be annoyed that I was asking for something (like a glass of water or bed boards). For a hospitality industry they really got it wrong. I will never stay at this hotel again and I would suggest you don't waste your time and money as well. This is a very expensive hotel for the treatment you receive. There ARE much better choices in Portland, Maine! i.e. The Pomegranate B&B.

Room Tip: We had ask for the 3rd floor as it had just been renovated. The room was clean and new but the bed...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

This hotel is so amazing and I am glad we found it for our trip. The location is great, we walked around town and always found our way back to the hotel. It's right in the heart of Portland Maine, so there were many options for dining, shopping and drinking. The rooms were very nice and clean. Service was great, especially the complementary ride to the airport/ amtrak station. When we return next, we will stay again!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank JHert18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scituate, Massachusetts
Level Contributor
113 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

This was our first stay at the Regency and our experience was great. Our check-in was quick and our room was well appointed. The bed was comfortable, the comforter was plush as were the bath towels, of which there were plenty. Little touches, like turndown service, along with chocolates and closing of the blinds made it feel like a cruise ship. We opted for the breakfast package and were pleased, but if you pass it up there are lots of places for breakfast in the immediate area. The location is the Regency's strongest draw to us. It is right in the middle of everything, a short walk to the Museum, the waterfront and Promenade Trail. There's lots of places for dinner and lunch that offer a wide variety of menus and prices. ( check tripadvisor for a good pick or ask at the valet station ) Grab a map at the desk and head out to the city, its walkable and interesting. We will definitely return

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tom k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

I just returned from a four-night business trip stay at the Portland Regency and the hotel itself was probably the highlight of my visit. So comfortable, clean, classy...beautifully appointed rooms, wonderful bedding (none of those motel-like bedspreads--all sheets and comforters), excellent linens and bathrobes, and plenty of little touches that make your stay just that much more pleasant: turndown service (complete with bedtime chocolate and closed window shades), complimentary coffee/tea/pastry delivered to your door each morning (a big hit with my fellow business travelers), lots of bathroom amenities including a jar of cotton balls and swabs, and an all-around atmosphere of being well cared for. The downstairs bar was very pleasant for a predinner cocktails (didn't get a chance to eat a meal at the hotel). And as if this all was not enough, the location is amazing, right in the middle of the port of Portland, surrounded by cobblestone streets and numerous small shops and restaurants. Don't miss the Holy Donut shop around the corner for your morning fix!
Can't wait to return to Portland and this hotel!

  • Stayed April 2014, travelled on business
    • Value
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    • Service
Helpful?
1 Thank cmbiz553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millbury, Massachusetts
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 3 May 2014

Although this was my third time staying at the hotel, I was not offered any kind of upgrade or welcome back amenity. When I pointed this out to the manager she said "they don't do that kind of thing here, that they're not a chain hotel." Other than that one small service mishap, our stay was very good. The pub is very good. I would go back.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Kaosw66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericton, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

The Regency is one of our favourite hotels in one of our favourite cities. The service is wonderful, from the "Welcome Back" when checking in to the complimentary coffee and pastries delivered to your room in the morning(on request) to the turn-down service in the evening. We've stayed three times and had the bed & breakfast package. The restaurant, 21 MIlk St, is cozy and the staff is super-friendly(John is one of our favourites). The food and service are second-to-none. We went for walks early both mornings and a sfaff member told us to have a nice walk or greeted us upon our return. We have never been disappointed when choosing the Regency.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shellie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Portland Regency Hotel & Spa

Property: Portland Regency Hotel & Spa
Address: 20 Milk Street, Portland, ME 04101
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Portland
#7 Business Hotel in Portland
#7 Family Hotel in Portland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Portland Regency Hotel & Spa 3.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Regency Portland
Portland Regency Hotel & Spa Maine

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