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“Great place to stay!” 5 of 5 bubbles
Review of Hampton Inn Portland Downtown - Waterfront

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Hampton Inn Portland Downtown - Waterfront
Ranked #5 of 19 Hotels in Portland
Certificate of Excellence
Boston, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great place to stay!”
5 of 5 bubbles Reviewed 1 January 2014 via mobile

It was my first time in Portland and what a wonderful experience! We checked into the Hampton Inn on a Sunday afternoon, and we left on New Year's Day. Our hotel room was big and spacious and the staff were exceptional. They answered all of the questions that we had and helped in any way possible. There is a fitness center which is open 24 hours for hotel guests.

I was going to give this hotel 4.5 stars because of the valet charge ($15/night) however it was more than worth it. Because we staying during the winter, we didn't have to worry about parking, warming up the car, or having to clean it off. It was extremely helpful to have the valet staff make sure our car was ready when we wanted to leave. It was fantastic!

I would highly recommend staying here when staying in Portland. It is in a perfect location and walking distance from downtown and all of the shopping areas.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank Colleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,363 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (210)
Date | Rating
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English first
Boston, Massachusetts
Level Contributor
2 reviews
2 of 5 bubbles Reviewed 1 January 2014

We booked a total of 4 rooms at this hotel for the 31st of December to spend a night in Portland, ME for New Years Eve hoping we'd get away from the same old Boston scene only to find major deficiencies with the hotel staff. While the hotel is centrally located and has good amenities, the staff is not trained according to the standards defined by "AAA Tourism" and displayed a major lack of knowledge in dealing with sticky situations. One member of our group was inebriated to a point that she was aggressive and pushing to go out into the cold/weary conditions without advice. At this point, we'd hope that the hotel would be helpful in resolving the situation, whereas the staff asked all the 4 rooms to be evicted because we were trying to protect this person from venturing out in the cold. We've all been there where excessive abuse of alcohol can lead to unintended consequences but to aggressively force all of the guests registered that have a relationship with this person to evict is ridiculous. Luckily the General Manager intervened with a sense of practicality but the staff has a serious deficiency in dealing with guests. They are not polite or intelligent to understand the context and jump to conclusions. This left a very bad taste for all the guests and certainly caste a web of disappointment in the Hampton Inn Chain as a whole. While we'll be taking this particular situation up with Corporate and pursuing any and all legal actions, I feel as guest we were striped of basic human decency and guest privileges. This may very well be an isolated incidence but its one that dictates an appropriate response. I'll update this post with the result of any legal action that is taken against the staff of the hotel.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank SunnyDubai10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete W, General Manager at Hampton Inn Portland Downtown - Waterfront, responded to this review, 2 January 2014
Thank you for choosing to stay with us for New Year's. I regret the issue your group experienced, and I can assure you we take situations like this very seriously and are investigating it. We will do everything we can to help you and will be in touch. If we may be of any additional assistance in the mean time, please do not hesitate to contact our offices directly.

Thank you,

Peter C. Wagner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 27 December 2013

We usually stay at the Hilton garden inn but it was sold out so we gave the Hampton inn a try. Hotel was great. They were able to give us a king bed when we checked in which wasn't available when we tried to book online. Everyone was very friendly! No room service which was a little bit of a bummer.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Melinda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casco, Maine
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 24 December 2013

Excellent hotel for a Christmas shopping vacation. This is our second time at this hotel and it won't be our last. Everything was very good, breakfast, parking, location, friendliness, and most importantly the bed - very comfortable.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete W, General Manager at Hampton Inn Portland Downtown - Waterfront, responded to this review, 27 December 2013
Thank you for being a repeat guest. We are honored you elected to stay with us when returning to Portland. We appreciate your business and hope to have you stay with us again in the near future.

Sincerely,

Pete Wagner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 December 2013

I would HIGHLY suggest if staying in Portland, ME to stay at the Hampton Inn - Portland/Downtown - Waterfront 20 Fore Street Portland, ME 04101. From when you walk in the door to check in to when you check out to leave you will not get any better service from the hotel manager to the room cleaning staff.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete W, General Manager at Hampton Inn Portland Downtown - Waterfront, responded to this review, 27 December 2013
Thank you so much for your kind words. I will share your comments with our staff. Please come visit us again soon!

Sincerely,

Pete Wagner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 December 2013

The staff did a great job of ensuring my satisfaction. Rooms were extremely clean and friendly desk staff. They also went above and beyond, by for example, giving out complimentary toothpaste. The hotel is also located downtown and allows members to walk to area pubs and restaurants. Cars were cleared of snow and left for pick-up outside the front desk when I checked out for a 5 AM flight. Rooms are furnished with brand new furniture and very clean. All staff were friendly including the housekeeping and breakfast workers.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Kyle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete W, General Manager at Hampton Inn Portland Downtown - Waterfront, responded to this review, 27 December 2013
Thank you for the kind words about our staff. We would be honored to be of service to you in the future. Please come see us again.

Sincerely,

Pete Wagner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor,Maine
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 December 2013

This was my first visit to this property. Stayed only 1 night and was very pleased with this Hilton property. Price was excellent especially in the Portland market and they deserve their # 1 position in terms of excellence. Staff extra friendly and helpful. Room was spotless and QUIET. Usually you hear people in the halls or doors slamming....never heard a thing. Loved the fact that bedspread is cleaned each time and bathroom had high quality products. This was near everything and they have a free shuttle if you want to leave your car. I will be back this is my new favorite Portland Hotel!, thanK you,

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yardsalr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete W, General Manager at Hampton Inn Portland Downtown - Waterfront, responded to this review, 19 December 2013
WOW. Thanks for the kind words. We our very proud of our hotel and the staff. We like what we do.

Please come see us again soon, and Happy Holidays!

Sincerely,

Pete Wagner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Portland Downtown - Waterfront

Property: Hampton Inn Portland Downtown - Waterfront
Address: 209 Fore St, Portland, ME 04101
Phone Number:
Region: United States > Maine > Portland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Portland
#3 Family Hotel in Portland
#3 Business Hotel in Portland
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Portland Downtown - Waterfront 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
The Hampton Inn® Portland/Downtown - Waterfront hotel is nestled in the city's Old Port District and offers breathtaking views of lovely Casco Bay and the historic waterfront. Stroll along the cobblestone streets as you explore the many boutiques, museums, galleries and bustling cafes. There's so much to see and do within walking distance of our Portland hotel! ... more   less 
Reservation Options:
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Also Known As:
Hampton Inn Portland Downtown - Waterfront Hotel Portland
Hampton Inn Portland Downtown - Waterfront Maine

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