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“Nice place to stay”

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Hampton Inn Portland Downtown - Waterfront
Ranked #6 of 19 Hotels in Portland
Certificate of Excellence
New Milford, Connecticut
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nice place to stay”
Reviewed 17 August 2014

We only stayed here 1 night. The room was clean. The staff was accommodating and courteous when we asked to change rooms. The pool was very small and there is only valet parking. The breakfast and 24 hour coffee/tea station were very nice.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mjrrnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete W, General Manager at Hampton Inn Portland Downtown - Waterfront, responded to this review, 19 August 2014
And it was nice having you stay with us. Please come see us again the next time Portland is in your plans!

Sincerely,

Pete Wagner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,421 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (212)
Date | Rating
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English first
Ambler, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 August 2014

My first review on TA because this hotel was just perfect for our stay. WONDERFUL location; steps away from the BEST restaurants, shopping and waterfront and withing walking distance of SO many other things as well. Room was comfortable and clean, with a microwave, too. 4 hours of very good buffet breakfast that was continuously attended to and kept stocked and clean, with very nice eating area. Cute computer room near buffet, with free Wi-Fi access and coffee and hot chocolate for the taking. Front desk could not have been more helpful and friendlier if they tried and the free shuttle is awesome. They take you wherever you want to go and give you their card for you to call and have them pick you up, too. Can't go wrong here!

Room Tip: We paid extra to have a room with a view and it was so worth it! We got to see the ships on the wat...
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Books420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete W, General Manager at Hampton Inn Portland Downtown - Waterfront, responded to this review, 15 August 2014
Thanks for the nice comments. We are glad you had a great time in our City. Come see us again please.

Sincerely,

Pete Wagner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 August 2014 via mobile

My experience with this hotel started with the hotel shuttle picking me up at the airport. When I called I was told the van would arrive in 15 minutes. After 25 minutes the van arrived. I got in and then waited. I got out and asked the driver why we were waiting. He stated another guest had called and he was waiting on them. Shortly thereafter, the guest presented herself and stated they were waiting on luggage. The rule is that you call after you have your luggage and are ready to go. The driver should have informed the other guest that since I had now been waiting 45 minutes since my call, that he would take me and return for them. Instead, we waited. An hour after I called, I finally arrived at the hotel.
The front desk person checking me in offered no welcome as is customary for my diamond status. She gave me keys and off I went. I was given a room with a view of an alley, dumpsters and a bank of a/c units on a roof. For my diamond status and the price of this room, I expected better.
Later I walked to a restaurant to eat dinner. When I came out, there was a terrible storm. I phoned the hotel to ask for a lift back and was told the driver was out and it would be 15-20 minutes. Fortunately, the storm passed within about 10 minutes so I was able to walk back.
In the morning, I phoned the front desk to state I needed a ride to the airport at 11:00 and asked what I needed to do to ensure a van would be available. I was told I had a reservation for 11 and no problem. Well, there was a problem. The van was out and arrived back at 11:15.
If this hotel is offering airport rides and lifts around town, there needs to be two vans and two drivers available.
This was my first and last time staying at this hotel. I will return to the Hilton garden inn downtown. My experiences there have met my expectations.

Stayed August 2014, travelled on business
Helpful?
4 Thank JMWtrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete W, General Manager at Hampton Inn Portland Downtown - Waterfront, responded to this review, 13 August 2014
Thank you for taking the time to share your experiences at our hotel during your recent visit to Portland. I apologize to you for the level of service you received, clearly not the type of service our staff prides itself on delivering. Tom, our valet, should have driven you to the hotel immediately upon realizing the guest you waited for had not retreived his/her luggage prior to calling the hotel for a ride.

As a valued customer of our hotel and Hilton Honors you certainly should have been recognized at check in, at the very least.

Obviously, , as the leader of our staff, it is my responsibility to set protocol for the van service we provide and for celebrating the privledge of hosting a Diamond Hilton Honors member at our hotel.

Clearly a review of the van protocol needs to take place with our valet staff and time needs to be spent with the front desk staff reminding those members how important Hilton Honors members are to our hotel. Those two meetings will take place immediately.

I do sincerely apologize to you for our staff not meeting your expectations while a guest at our hotel.

Sincerely,

Pete Wagner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Londonderry, New Hampshire
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 August 2014

Very friendly staff, nice rooms and breakfast. Sebago is a pub right next door that is quite good.
It is a perfect location in Portland. We found it convenient for everything we needed to do!
We will stay there again when in Portland.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Dayle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete W, General Manager at Hampton Inn Portland Downtown - Waterfront, responded to this review, 15 August 2014
Thank you so much for your nice comments of the city and our valet staff. We are happy you enjoyed Portland and would be pleased to be of service to you in the future.

Sincerely,

Pete Wagner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 August 2014

We stayed at the Hampton Inn for the last two nights of our vacation in Maine and I couldn't have been happier with the stay, the service and the location. We paid extra for a room with a view, so could watch ships and ferries moving in and out of the harbor - it was well worth the extra price. The room was comfortable and included a fridge and microwave. The breakfast, which was included, had a good deal of variety, offering different options the two mornings we were there. The location was great, too. We were able to walk to everything that we wanted to see in the city, from Longfellow's house and the Cryptozoology Museum to all of the shops and restaurants along the waterfront (and, I'd like to add, we're kind of old and sedentary). When it came time to leave, we asked about a shuttle to the airport and, within five minutes, were loaded into the van and driven to the airport by an extremely affable young man. I would definitely stay there again!

Room Tip: We were on the fifth floor facing south... great view.
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Idese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete W, General Manager at Hampton Inn Portland Downtown - Waterfront, responded to this review, 15 August 2014
Thank you for nice comments about our staff. Glad you enjoyed Portland. Its a great place to visit in the fall as well as summer! Come see us again.

Sincerely,

Pete Wagner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia, United States
Level Contributor
253 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 10 August 2014 via mobile

The location is great. One block from the ferry terminal. Staff are super friendly and accommodating. Bed, tv, shower, furnishings all good. The fitness center is small but the three treadmills, stationary bike and elliptical are brand new and top shelf. Free weight dumb bells only for lifting. Pool is small and indoors. Breakfast variety about average for hampton. The exemplary staff and great location take away the sting of paying JW marriott rates.

Stayed August 2014, travelled as a couple
Helpful?
2 Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete W, General Manager at Hampton Inn Portland Downtown - Waterfront, responded to this review, 19 August 2014
Thank you for including us in your summer plans. Come see us again. Maine is a beautiful place in the fall!!

Sincerely,

Pete Wagner
Hampton Inn Portland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

Found the hotel to be in an excellent location in Portland, Me. The facility and staff excelled our expectations. As a frequent traveler, I will seek out a Hampton Inn for future stays. Loved the idea of complimentary "On the Go" breakfast bags and bowl of fruit at registration desk. Staff couldn't have been friendlier and more helpful. Job very well done by all!

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank 281susanp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete W, General Manager at Hampton Inn Portland Downtown - Waterfront, responded to this review, 19 August 2014
Thank you for the nice comments about our hotel and staff. Good you see you enjoyed Portland. Please come see us again.

Sincerely,

Pete Wagner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Portland Downtown - Waterfront

Property: Hampton Inn Portland Downtown - Waterfront
Address: 209 Fore St, Portland, ME 04101
Phone Number:
Region: United States > Maine > Portland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Portland
#3 Business Hotel in Portland
#3 Family Hotel in Portland
Price Range (Based on Average Rates): £££
Hotel Class:2.5 star — Hampton Inn Portland Downtown - Waterfront 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
The Hampton Inn® Portland/Downtown - Waterfront hotel is nestled in the city's Old Port District and offers breathtaking views of lovely Casco Bay and the historic waterfront. Stroll along the cobblestone streets as you explore the many boutiques, museums, galleries and bustling cafes. There's so much to see and do within walking distance of our Portland hotel! ... more   less 
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Also Known As:
Hampton Inn Portland Downtown - Waterfront Hotel Portland
Hampton Inn Portland Downtown - Waterfront Maine

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