We stayed here in the past and found the hotel to be fine, maybe a little better--despite its quirks. This visit--all quirks and no substance. Some of my complaints are really quibbles: No one knowing that we had stayed there before. How many times do I have to hear: "Have you stayed here before?" Doesn't the computer show that?-Isn't it better to say: "Welcome Back, Mr. X?"! That is customer relations 101. The front desk is inept-they seem to cringe as you approach them-just hoping that you don't ask them a question that would require them to answer. The night we were there-it was pouring rain. Yet they had no umbrellas to pass out to guests--"They have all been taken"? Really? Then you need to have more at the ready! Oh, and our connecting rooms--BTW the only reason we stated there--promised at reservation, evaporated at checkin. Makes traveling with kids difficult. The reason given--the hotel was full. Hmmm there is a new fangled thingee called a computer--and it can actually block out rooms so that it doesn't matter how full the hotel is. It wasn't that they had more guests than rooms--they just were too inept to manage the configuration properly.
- Official Description (provided by the hotel):
- Portland's only AAA rated 4 diamond hotel in Old Port. Amenities include a 4 Star restaurant with available 24 hour room service, 24 hour valet services, spa treatment rooms, professionally certified concierge service, and full fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Portland Harbor Hotel Maine