This hotel has extremely poor service. From hotel check-in to food service, they fail to meet the basic requirements of a hotel that claims to be 4 star rated. In fact, they were unable to deliver room service due to the fact that they were short staffed. Additionally, they actually ran out of food and instead of an entree (which consisted of nothing more than a sandwich), they brought popcorn. There are quite a few other examples of poor service during our stay at the hotel that could be described, however, this should give you an idea.
If you are looking for service, avoid this hotel. There are plenty of new hotels near the harbor that would be a better alternative. We are checking out of the hotel today to go to a nearby hotel since service here is simply unacceptable.
- Official Description (provided by the hotel):
- Portland's only AAA rated 4 diamond hotel in Old Port. Amenities include a 4 Star restaurant with available 24 hour room service, 24 hour valet services, spa treatment rooms, professionally certified concierge service, and full fitness center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Agoda and Ebookers so you can book your Portland Harbor Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Portland Harbor Hotel Maine