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“Poor Service--Acceptable Rooms”

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Portland Harbor Hotel
Ranked #5 of 20 Hotels in Portland
Certificate of Excellence
Reviewed 23 July 2014

This hotel has extremely poor service. From hotel check-in to food service, they fail to meet the basic requirements of a hotel that claims to be 4 star rated. In fact, they were unable to deliver room service due to the fact that they were short staffed. Additionally, they actually ran out of food and instead of an entree (which consisted of nothing more than a sandwich), they brought popcorn. There are quite a few other examples of poor service during our stay at the hotel that could be described, however, this should give you an idea.

If you are looking for service, avoid this hotel. There are plenty of new hotels near the harbor that would be a better alternative. We are checking out of the hotel today to go to a nearby hotel since service here is simply unacceptable.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Keyvan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenda G, Manager at Portland Harbor Hotel, responded to this reviewResponded 1 August 2014

Dear Keyvan,

Please accept my personal apologies for the any service challenges you may have experienced during your 5 night stay at our hotel. I have looked back through our many request logs, room service and shift reports to see where specifically we could have let you down.
I have also tried to reach you personally to discuss and would like the opportunity to demonstrate our typical high standards of service that keep many of our guests returning year after year.
Please contact me at anytime convenient for you.

Best Regards,

Brenda Goodwin
Hotel Manager

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Reviews (1,453)
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815 - 821 of 1,456 reviews

Reviewed 21 July 2014

We always feel welcome here. It is ideally situated and everyone is friendly. Our room was large and quiet (not facing the street). It had a separate shower which we appreciate. The NYT was available in the lobby, which was also appreciated. The fitness center was good.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank john w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenda G, Manager at Portland Harbor Hotel, responded to this reviewResponded 1 August 2014

Dear John,

Thank you for your on-going support as a loyal guest of our hotel.
We truly appreciate you and look forward to welcoming you back again and again !

Warm Regards,

Brenda Goodwin
Hotel Manager

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Reviewed 17 July 2014

We stayed three nights and wanted a hotel located to explore Portland, this location was perfect, the bar was friendly and breakfast in the court yard was excellent. The room was comfortable, but, we had a room with a small window and no view, made the room rather dark and uninteresting, would probably request a room with a court yard or better view and bigger window next time.

Stayed: July 2014, travelled as a couple
1  Thank BrookseyDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenda G, Manager at Portland Harbor Hotel, responded to this reviewResponded 1 August 2014

Thank you for sharing your positive experience at our hotel with the Trip Advisor community.
We agree that we are quite fortunate to have such a perfect location in the heart of the Old Port district and are glad that you enjoyed your breakfast at Eve's on the Garden in our courtyard.
With our new fire pit installed, we are looking forward to an extended season dining outside this year.

Please plan to return soon !

Warm Regards,

Brenda Goodwin
Hotel Manager

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Reviewed 16 July 2014

July 3, 2014 stay. Left us feeling that the Harbor caters mainly to business clientele - very efficient but lacking a little in the romance. In retrospect, nothing but superlatives to report regarding the check list items. Location great, service (we were exposed to valet, bellmen, housekeeping and front desk) top notch, pet friendly (!), nice room, walk-in shower. Just a touch sterile in the soul department.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank sheeshman_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenda G, Manager at Portland Harbor Hotel, responded to this reviewResponded 1 August 2014

Our guests feedback is extremely important to us and we thank you for telling us about your experience. The type of guest, whether it be a seasoned traveler, a business client or family vacationer should all truly feel " welcomed" as we strive to ensure every guest is pleasantly accommodated, regardless of why they have chosen to stay with us.
I am sorry if you experienced anything less than a warm and welcoming experience. Your comments are valuable and will be shared with our staff.

Warm Regards,

Brenda Goodwin
Hotel Manager

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Reviewed 15 July 2014

This hotel in Portland is really quite a find. The rooms are luxe with particularly nice bathrooms. The lobby is inviting with a nice fireplace and bar. What really stood out, though, was the service which far exceeded expectations. From the concierge to the bellmen, to the car which they sent to pick us up for dinner on a freeeeezing January night. I would not consider staying anywhere else in Portland!

  • Stayed: January 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Abbey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenda G, Manager at Portland Harbor Hotel, responded to this reviewResponded 1 August 2014

Thank you for taking the time to send this review to Trip Advisor. Delighted to see that from last January, your positive experience at our hotel prompted you to share your thoughts with us.

We do hope to see you again soon !

Warm Regards,

Brenda Goodwin
Hotel Manager

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Reviewed 15 July 2014

We recently stayed at the Portland Harbor Hotel for two nights (Thurs and Fri night). We had to switch hotels midway through our trip because they were booked for the amount of time we wanted to stay in Portland. By Saturday morning we didn't want to check out, so thats a good sign. The location was fabulous, clean rooms, adequate gym and elegant lobby. The turn down service was a nice touch and the complimentary Starbucks coffee was a major highlight! The only negative was the street noise at night, we stayed on the Wharf Street side of the building and apparently thats the place to be at night if you are into music and bars.
The hotel manager was very helpful in recommending things for us but the concierge was not too knowledgeable. He was very kind and sweet but told us Kennebunkport was not worth a trip and it was an absolutely adorable town with amazing shopping and cafes/ bakeries. Maybe he just couldn't read what we were looking for....

Room Tip: If you have children or are easily aggravated by street noise, don't stay on the Wharf St. side.
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank TravelOftenNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenda G, Manager at Portland Harbor Hotel, responded to this reviewResponded 1 August 2014

We do appreciate your kind feedback and that you enjoyed your visit to Portland and the surrounding seacoast area !

Thank you for sharing your positive experience with the Trip Advisor community and we hope to see you again !

Warm Regards,

Brenda Goodwin
Hotel Manager

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Reviewed 14 July 2014

We had an excellent 5 night stay at this classy place. Room (we paid up for a jacuzzi) was large, comfortable and well maintained (though the aircon was perhaps a little noisy). Staff were unfailingly polite and friendly, and the location was excellent. Oh, and the fast free wifi was a joy.

May well return.

Room Tip: Courtyard rooms are much quieter, and there's nothing to see outside.
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Pian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenda G, Manager at Portland Harbor Hotel, responded to this reviewResponded 19 July 2014

Thank you for sharing your stay experience at our hotel with the Trip Advisor community.
We value our guests feedback and are pleased that we provided you a comfortable and enjoyable visit.

Warm Regards,

Brenda Goodwin
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Portland Harbor Hotel

Address: 468 Fore St, Portland, ME 04101-4029
Region: United States > Maine > Portland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Portland
#4 Business Hotel in Portland
#4 Family Hotel in Portland
Price Range: £129 - £311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portland Harbor Hotel 4*
Number of rooms: 101
Official Description (provided by the hotel):
Portland's only AAA rated 4 diamond hotel in Old Port. Amenities include a 4 Star restaurant with available 24 hour room service, 24 hour valet services, spa treatment rooms, professionally certified concierge service, and full fitness center. ... more   less 
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Also Known As:
Portland Harbor Hotel Maine

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