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Hilton Garden Inn Portland Downtown Waterfront
Ranked #2 of 21 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Reviewed 14 February 2012

I find the service at the Hilton phenomenol. From front desk to housekeeping I see a group of people that enjoy what they do and are very personable with all guests. The atmosphere of the lounge is the most intriguing part of the hotel. The fire places and neat design give a great atmosphere for visitors and regulars. The normal weekend bartender Dennis is very knowlegdable about the area and a great bartender - very courteous and considerate. I see many people in the lounge that are "regulars" due to his personality and service. I know there are so many that stay at the Hilton just because of Dennis. My friends from all over continually stay at the Hilton commenting on Dennis being a friendly face to look forward to once they check in and relax. I highly recommend this hotel for it's service and friendly atmosphere.

  • Stayed: January 2012, travelled solo
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1  Thank Travis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,267 - 1,273 of 1,515 reviews

Reviewed 23 January 2012

This hotel is in an ideal location on Commercial Street near many fantastic restaurants and shops. We were there with several families to take in a hockey game and let the kids do a little swimming in the middle of winter. The valet was extremely friendly and helpful and check-in was a breeze (we were able to check in at 1:00 p.m.). They kindly accommodated our last-minute request to have all of our families on the same floor (our apologizes to the couple in between us as there were 9 children roaming the hallways too and from the pool). One of my sons kicked his iPod charger out of the car and the valet ran it over. The hotel manager very kindly wrote a note and slipped it under our door offering to pay to replace it, even though it was not their fault at all.

The rooms were very nice with ample room for the two beds, a desk and chair and included a microwave and small refrigerator. The lobby of the hotel is very nice with a double-sided fireplace dividing the lobby from the lounge. Beyond the lounge is the dining room. We didn't have dinner at the hotel as we had plans to go out elsewhere prior to the hockey game but breakfast was included in our stay as Hilton Honors Gold Members (which is a nice perk because breakfast would have been $11.95 per person). The staff at breakfast were exceptional - from the server to the chefs. It is a buffett but you can also get cooked-to-order eggs and oatmeal. There was a nice assortment of hot dishes including homefries, sausage, bacon and quiche-type eggs plus pastries, fresh fruit, cereal etc. They also served Starbucks coffee.

The only drawbacks to this hotel are the size of the swimming pool (tiny - barely 5' wide and not very long either) although there is a hot tub, which I hadn't expected, and the fact that they do not provide shuttle service to any of the downtown locations other than the airport and the Amtrak. We had a group of 17 and were hoping to get a shuttle to the Civic Center, which is a 15 minute walk, which wouldn't be an issue in the warmer months but was rather chilly in January. Many of the other local hotels (Hampton Inn, Holiday Inn by the Bay, etc.) do offer this free service and it is a nice feature during the winter months. Unfortunately, we did experience one unfriendly staff member. Dennis, the bartender, was anything but helpful. We left the dads in the swimming pool with the kids while the moms went for a cocktail at about 9:30 p.m. We wanted to sit near the fireplace since we were chilled after leaving the heated pool area. We went to sit on the lobby side of the fireplace and were informed by Dennis "I can't serve you if you sit there." We selected a seat within the lounge area and asked him if he had a drink menu because we wanted to have something fun and unusual. He simply stated "No." When asked if he had a specialty he again said "No." without offering any suggestions or even a smile. We decided on drinks and he went to mix them. He asked from the bar "Do you want Rosa's or fresh lime juice?" for one of the drinks. I'm not sure who would prefer bottled Rosa's lime juice over fresh but at least he did give us the option. As we were enjoying our drink a few of the kids came in to let us know they were done at the pool and were returning to the rooms. He barked at the kids and said "They can't be in here!" I am familiar with liquor licensing laws and completely understand that minors can't be in certain spaces after certain hours but a polite "Excuse me, our license doesn't allow the children to be here after 9:00 p.m." (or whatever hour) would have been much nicer. After dealing with his unfriendly attitude all night one of my friends quietly but effectively told him that a simple manners were in order when addressing us or our children. His persona changed after that and he even ended up comping our drinks; however, that did not erase the impression he left with each of us.

So, all in all, this is a lovely hotel with a generally friendly and helpful staff. Just be aware that the pool is quite small if there is any sort of crowd using the facility and that there is no shuttle service. However, there are many fantastic restaurants and shops within a very easy walk and, for those things further away, cabs are always available.

  • Stayed: January 2012, travelled with family
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4  Thank cbrMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2012

Have stayed here several times and always ask for a room with a view of the Harbor so I can watch the boats go in and out, bird and people watch right from the window. The bed and the room appointments are very comfortable, there is a small frig and I think a microwave. Nice siting area to read the paper. I also love that it is right next to a fantastic bakery so I get pastries and coffee and have a fantastic breakfast basking in the sunshine. The hotel is close to just about everything you could want to do downtown. We have stayed several places in Portland but this is my favorite.

  • Stayed: January 2012, travelled as a couple
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Thank aswb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2012

Yes, it's a chain, but it's a chain infused with the charm of Maine. The rooms are large and the beds are warm and soft. It's 14 outside as I write this. Location can't be beat: steps to Fore Street shopping and dining, right there with Commercial Street pubs and restaurants and easy access to all major area streets. This is my second time here in 4 months, and I'll be back.

  • Stayed: January 2012
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Thank GeorgiaGirl40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2012

I have stayed here several times over the last three years.

- the entire staff is always extremely friendly and helpful
- the location is great
- the rooms are clean

- the breakfast buffet is a great deal especially for families as kids 12 and under eat free
- the cots they provide upon request are very comfortable
- the "guest of the day" is a nice, fun touch

Please note that the summer is very popular in Portland and room rates are going to be much more expensive.

Room Tip: a few floors up- let the desk know you would like a view of the ferry boats
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  • Stayed: January 2012, travelled with family
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Thank murray14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2012

The front desk staff are helpful, the location is great for downtown activities and restaurants. The rooms are pedestrian and the beds and pillows are not that comfortable to me. Prices swing wildly and at times I cannot justify the difference. It is nice to have some adult beverages and be able to walk to your hotel afterwards a big plus for this location.

  • Stayed: January 2012, travelled on business
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1  Thank Kawhona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2012

The staff here is very New England friendly. Had a great time. Even the maids have smiles on their faces. Clean, modern, and a very nice breakfast. Great location. Wonderful time here and will be back.

Room Tip: Ask for a water view
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  • Stayed: October 2011, travelled as a couple
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1  Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101-4703
Phone Number:
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Portland
#1 Green Hotel in Portland
#2 Business Hotel in Portland
#3 Romantic Hotel in Portland
Price Range: £94 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

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