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“Not as good as last time.”

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Hilton Garden Inn Portland Downtown Waterfront
Ranked #2 of 20 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Reviewed 1 January 2014

This is our second stay at this location. This hotel is attractive to us for a couple of reasons: It is dog friendly (we bring our golden retriever) and the location is very convenient to everything in Old Port.

We arrived early and knew that checking in early might not be possible, but a member of the front desk staff stated that the room would be ready 'within the hour' and took my cell number and stated that he would call me. He did not so we walked back to the hotel and waited over 2 1/2 hours in the hotel lobby with our dog. If we had known then what we know now, we would have taken our car from the valet and taken a drive up the coast instead of waiting for that long. Meagan at the front desk was very apologetic (she was not the front desk staff who told us the room would be ready 'within the hour') and offered some complimentary items to us. (Thank you, Meagan for being so kind.)

We had room 303 which is on the back side of the hotel and had an adjoining room door to room 301. We heard every sound from the TV/guests in the next room and had a tough time sleeping through the night. Furthermore, it seemed that the housekeeping staff created a 'staging area' outside our room door both mornings to assign tasks, chit chat and of course, clean the rooms. Again with the noise. I was clearly disappointed after having such a great experience last visit (September 2013).

Having said that however, all of the staff were very kind to our dog and otherwise very friendly. I would not discourage anyone from choosing this hotel, but be warned that the adjoining room doors do not keep out much of the TV and conversational noise between rooms and housekeeping staff do not have much of an 'inside voice'.

Next time we travel to Portland, we'll try another hotel.

Room Tip: If you are a light sleeper ask for a non-adjoining room.
  • Stayed: December 2013, travelled as a couple
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1  Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 2 January 2014

Dear Laura K,

Thank you for taking the time to write such a detailed review of your stay. I regret the probelms that you encountered while checking in, and the issues that you had with sleep quality. I will be sure to follow up on both accounts. I value your patronage, and would love for you to be able to join us again, I can certainly make sure we put you in a room that greater suits your needs. When you consider traveling to Portland, Maine again, please contact me directly at 207-780-0780 or email me at april.rossignol@hilton.com. I look forward to assisting you personally with reservations.

Best regards,

April Rossignol
General Manager

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962 - 968 of 1,486 reviews

Reviewed 1 January 2014

Our two night stay this week was for medical purposes. From the moment I made the reservation with Kristen, I knew we were in great hands. Kristen, Aaron, Sloane, and Peter went out of their way to make us welcome and comfortable. We were greeted by name when we returned from the hospital and there was genuine concern about the situation. While the property was fabulous, it is the personal touch that will bring me back in the future!

  • Stayed: December 2013, travelled with family
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Thank Cathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 2 January 2014

Dear Cathy H,

Thank you for the positive review that you have given us. Traveling for medical purposes is especially stressful. We want you to feel at home when you stay with us, and it is reassuring to read that our staff made you feel so welcome. I will certainly pass on your kind words. Best wishes to you and your family.

Warm regards,

April Rossignol
General Manager

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Reviewed 31 December 2013

Our family of five recently stayed at the Hilton Garden Inn. The hotel had the perfect location, comfy rooms (including a pull-out sofabed, allowing us to fit all five in one room) The staff was absolutely amazing - friendly, helpful. They gave great recommendations for restaurants, helped us locate a cellphone charger to use, found umbrellas to use during the a complete downpour. Aaron at the front desk, and Peter at the bar/restaurant were particularly helpful and friendly. Looking forward to a return trip

  • Stayed: December 2013, travelled with family
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Thank OldGreenwichCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 3 January 2014

Dear OldGreenwichCT,

Thank you kindly for the glowing review of your recent stay with us here at the Hilton Garden Inn, Downtown Waterfront. We are pleased and gratified to learn that you found us so accommodating and friendly. Our goal is to consistently provide that type of experience and we are happy to know we hit the mark during your stay. We hope that you and your family can join us the next time you are in Portland, Maine.

Best regards,

April Rossignol
General Manager

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Reviewed 31 December 2013

Our Family Stayed at The Hilton Garden Inn Waterfront, Portland Maine for 1 night as a Christmas Gift between our daughter and her Husband and my wife & i! It was our 1st stay and as such did not know what to expect! EVERYTHING about this Hotel is AMAZING in our experience! The Valet parking is very reasonable at $15.00/night ( instead of $30.00 at the parking Garage across the street )! The Valets were Exceptionally Polite, Friendly & Professional and right away they made us feel safe and that we were in for an outstanding stay! Our Checking process was so smooth and took no more than 5 Minutes for us to be on our way to our room! The Desk representative made us feel like we were VIPs and treated us like the most important guests in the Hotel! "Beau" went way beyond to make us feel welcome in a Genuine way...AMAZING! The Room was immaculate with Crisp, Freshly Starched, Clean Linens and the room we had was as if we were the very 1st occupants! Our room was on the front of the Hotel and provided a nice view of the waterfront thru a large Picture window! We were very impressed with the Many complimentary s that abounded everywhere from Free Coffees, Teas & Baked Goodies at the Front Desk as well as in our Room! The Queen Beds were Very Comfortable with what appeared like New Cozy Down Comforter...have not slept this well in a Very Long Time! The lobby is Luxurious Looking and has a Small Bar with Fire placed Sitting area which we spent a couple hours socializing together...It was so comfortable! The room we had had Free Internet which was very easy to access & worked fast without a Glitch! EVERYTHING was 10 Star in our Opinion and do not have even 1 thing negative to say about it! This Hotel , in our opinion, is OUTSTANDING! We Highly Recommend staying here!

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank jjeffreyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 1 January 2014

Dear jjeffreyh,

Thank you for the glowing, detailed review of your recent stay with us. Our goal is to exceed your expectations in all areas of service and we are pleased and gratified to know we hit the mark during your stay! We strive for excellence and our team works exceptionally well together. We appreciate your recommendation and look forward to you joining us the next time you are in Portland, Maine!

Warm regards,

April Rossignol
General Manager

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Reviewed 30 December 2013

The room was clean and spacious; beddings and linens felt fresh. We particularly liked the close location which has a good view of the waterfront, and within walking distance to stores and such. The only damper? A dog barking next door.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Araceli J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 31 December 2013

Dear Araceli J,

Thank you for the recent review of your stay with us here at the Hilton Garden Inn Downtown, Waterfront. We are pleased that you enjoyed our spacious clean rooms and convenient location. We look forward to you joining us again when you are in Portland, Maine!

Best regards,

April Rossignol
General Manager

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Reviewed 29 December 2013

This particular Hilton Garden Inn has 2 things really going for it: the location is on the water and within walking distance to most of down town, and the staff is friendly, professional and attentive.
They offer a breakfast/brunch that at $12.00/per person is a good value. There are so many wonderful places to eat out in Portland for lunch and dinner- but it is nice to be able to have this breakfast service available.

  • Stayed: December 2013, travelled with family
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Thank ARL95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 31 December 2013

Dear ARL95,

Thank you for the glowing review of your recent stay with us here at the Hilton Garden Inn Downtown, Waterfront. We are glad you enjoyed the professional and courteous behavior of our staff as well as our fresh, stunning breakfast. We look forward to seeing you again when you visit Portland, Maine!

Best regards,
April Rossignol
General Manager

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Reviewed 25 December 2013

Whenever I'm in Portland I try and stay here. It is the best location in town.

The rooms are always clean and bed comfortable. The staff is very helpful with recommendations for places to eat and see.

Everything downtown is within walking distance when it very nice.

Only draw back is the price. I believe it is over priced even for a great location.

  • Stayed: December 2013, travelled on business
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Thank ajayhawkfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 26 December 2013

Dear ajayhawkfan,

Thank you for the excellent review of our property. We are pleased to read that you always aim to stay with us when you are in Portland, Maine! I would love to meet you the next time you are here, there are some great options that we have that I would love to share with you in regards to rate and overall value. Please don't hesitate to contact me directly at 207-780-0780 or at april.rossignol@hilton.com when you are ready to book again.

Best regards,

April Rossignol
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101-4703
Phone Number:
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Portland
#1 Family Hotel in Portland
#2 Business Hotel in Portland
#3 Romantic Hotel in Portland
Price Range: £119 - £295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

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