This is our second stay at this location. This hotel is attractive to us for a couple of reasons: It is dog friendly (we bring our golden retriever) and the location is very convenient to everything in Old Port.
We arrived early and knew that checking in early might not be possible, but a member of the front desk staff stated that the room would be ready 'within the hour' and took my cell number and stated that he would call me. He did not so we walked back to the hotel and waited over 2 1/2 hours in the hotel lobby with our dog. If we had known then what we know now, we would have taken our car from the valet and taken a drive up the coast instead of waiting for that long. Meagan at the front desk was very apologetic (she was not the front desk staff who told us the room would be ready 'within the hour') and offered some complimentary items to us. (Thank you, Meagan for being so kind.)
We had room 303 which is on the back side of the hotel and had an adjoining room door to room 301. We heard every sound from the TV/guests in the next room and had a tough time sleeping through the night. Furthermore, it seemed that the housekeeping staff created a 'staging area' outside our room door both mornings to assign tasks, chit chat and of course, clean the rooms. Again with the noise. I was clearly disappointed after having such a great experience last visit (September 2013).
Having said that however, all of the staff were very kind to our dog and otherwise very friendly. I would not discourage anyone from choosing this hotel, but be warned that the adjoining room doors do not keep out much of the TV and conversational noise between rooms and housekeeping staff do not have much of an 'inside voice'.
Next time we travel to Portland, we'll try another hotel.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more less
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- Also Known As:
- Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
- Portland Hilton Garden Inn
- Hilton Portland
- Hilton Garden Inn Portland Downtown Waterfront Maine