We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Holiday Inn Portland By The Bay(Portland)(Great Value!)
US$228
HolidayInn.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Book now, pay at stay
US$419
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$293
Hampton.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Free cancellation until 03/08
Book now, pay at stay
US$202
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$330
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Room Service
US$303
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Clarion Hotel(Portland)
US$147
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$219
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$200
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$356
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$247
Booking.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
Free cancellation until 03/08
Book now, pay at stay
US$244
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$239
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (1,629)
Filter reviews
1,629 results
Traveller rating
1,034
462
101
18
14
Traveller type
Time of year
LanguageAll languages
More languages
1,034
462
101
18
14
Show reviews that mention
All reviewsgreat locationstandard baking cofront deskold portvalet parkingstandard bakerywithin walking distancecasco bay linescommercial streetferry terminalwater viewdowntown waterfrontvalet servicecan't beat the locationdirectly across the streetfore streetbreakfast buffet
Filter
Updating list...
1,099 - 1,104 of 1,629 reviews
Reviewed 3 January 2014 via mobile

This was our first time visiting Maine. Check-in was smooth; valet parking was nice; room very clean.
The hotel's restaurant, The American Grill, was nice however $$$.
We are planning on returning to Portland during the summer months and we will stay here.

Stayed: January 2014, travelled as a couple
Thank Geocacher48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 4 January 2014

Dear Geocacher48,

Thank you for posting a review! It was a pleasure to read that we exceeded your expectations and we are thrilled to learn that you will join us again soon. We look forward to the Hilton Garden Inn Downtown Waterfront being your destination when you are back in Portland, Maine.

Warm regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

Couldn't have been more impressed and pleased with the overall experience at this Portland Me Hilton. Outstanding in all ways. Breakfast options were excellent and high quality. Staff at main desk extremely helpful as was valet parking attendants. In house bar and bar menu were top notch with friendly personnel at all times.

  • Stayed: December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 4 January 2014

Dear Robert L,

Thank you for posting a review! We are pleased and gratified to read that you we exceeded your expectations in so many areas during your stay. We look forward to the Hilton Garden Inn Downtown Waterfront being your destination the next time you are in Portland, Maine!

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

We wanted to get away for the weekend and decided to go into Old Port for the night. We chose this hotel for the location and were quite pleased with the rooms and the view. We will definitely go back again.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 6 January 2014

Dear Michael M,

Thank you for the review of your recent stay with us here at the Hilton Garden Inn Downtown! We are pleased to read that you enjoyed our accommodations and we look forward to having you stay with us again!

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

This is our second stay at this location. This hotel is attractive to us for a couple of reasons: It is dog friendly (we bring our golden retriever) and the location is very convenient to everything in Old Port.

We arrived early and knew that checking in early might not be possible, but a member of the front desk staff stated that the room would be ready 'within the hour' and took my cell number and stated that he would call me. He did not so we walked back to the hotel and waited over 2 1/2 hours in the hotel lobby with our dog. If we had known then what we know now, we would have taken our car from the valet and taken a drive up the coast instead of waiting for that long. Meagan at the front desk was very apologetic (she was not the front desk staff who told us the room would be ready 'within the hour') and offered some complimentary items to us. (Thank you, Meagan for being so kind.)

We had room 303 which is on the back side of the hotel and had an adjoining room door to room 301. We heard every sound from the TV/guests in the next room and had a tough time sleeping through the night. Furthermore, it seemed that the housekeeping staff created a 'staging area' outside our room door both mornings to assign tasks, chit chat and of course, clean the rooms. Again with the noise. I was clearly disappointed after having such a great experience last visit (September 2013).

Having said that however, all of the staff were very kind to our dog and otherwise very friendly. I would not discourage anyone from choosing this hotel, but be warned that the adjoining room doors do not keep out much of the TV and conversational noise between rooms and housekeeping staff do not have much of an 'inside voice'.

Next time we travel to Portland, we'll try another hotel.

Room Tip: If you are a light sleeper ask for a non-adjoining room.
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 2 January 2014

Dear Laura K,

Thank you for taking the time to write such a detailed review of your stay. I regret the probelms that you encountered while checking in, and the issues that you had with sleep quality. I will be sure to follow up on both accounts. I value your patronage, and would love for you to be able to join us again, I can certainly make sure we put you in a room that greater suits your needs. When you consider traveling to Portland, Maine again, please contact me directly at 207-780-0780 or email me at april.rossignol@hilton.com. I look forward to assisting you personally with reservations.

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

Our two night stay this week was for medical purposes. From the moment I made the reservation with Kristen, I knew we were in great hands. Kristen, Aaron, Sloane, and Peter went out of their way to make us welcome and comfortable. We were greeted by name when we returned from the hospital and there was genuine concern about the situation. While the property was fabulous, it is the personal touch that will bring me back in the future!

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 2 January 2014

Dear Cathy H,

Thank you for the positive review that you have given us. Traveling for medical purposes is especially stressful. We want you to feel at home when you stay with us, and it is reassuring to read that our staff made you feel so welcome. I will certainly pass on your kind words. Best wishes to you and your family.

Warm regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews