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Hilton Garden Inn Portland Downtown Waterfront
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Reviews (1,592)
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All reviewsgreat locationfront deskold portvalet parkingstandard baking companystandard bakerywithin walking distancecasco bay linescommercial streetwater viewferry terminaldowntown waterfrontvalet servicedirectly across the streetbreakfast buffetfore streetshops and restaurants
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Reviewed 5 January 2014

We really liked this place. We were thrilled with our waterview room. The view even made my teenager say WOW. The room was updated, had a couch, desk, small microwave and refrigerator. The lobby area had a serving table with coffee, tea and hot chocolate. The lobby also had a pantry with not only drinks and snacks but also frozen dinner meals. It was very comfortable and relaxing. So you know: the free airport shuttle does not operate 24 hours – ask the front desk about airport arrangements. Also, my husband and son used the lobby restroom and while inside they were asked for extra change by a panhandler. My husband told the front desk.

  • Stayed: December 2013, travelled with family
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Thank 34678Love2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 6 January 2014

Dear 34678Love2travel,

Thank you for the detailed review that you provided in regards to your recent stay with us. We are pleased to read that you enjoyed your overall stay. Our view is fantastic, and we aim to make our accommodations as comfortable as possible. We look forward to the Hilton Garden Inn Downtown Waterfront being your destination the next time you are in Portland, Maine.

Best regards,

April Rossignol
General Manager

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Reviewed 4 January 2014

I will be writing a detailed feedback to the manager-----the total TEAM at the Portland Downtown Hilton Garden Inn were amazing: waiting in line early Christmas Eve morning(in the COLD)to get us 18 special morning muffins from the Standard Bakery, fixing our flat tire (security noticed during the night and it was changed before we even called for the car, showing my husband how to work the bagel toaster(!), and finding and keeping my special self-brought pillow that I left behind (that my son later picked up from the front desk)--- all were so wanting to be of service---- and so many staff commented that they try to keep in close communication---so that they know what's going on, even if they didn't have a direct role. They made our Christmas a SUCCESS

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Peter C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 6 January 2014

Dear Peter C M,

Thank you for your lovely words. I am so very pleased to read that we went above and beyond during your stay. Our aim is to always exceed your expectations, and I am pleased to read that we hit the mark during your stay. We look forward to seeing you again real soon!

Best regards,

April Rossignol
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014 via mobile

This was our first time visiting Maine. Check-in was smooth; valet parking was nice; room very clean.
The hotel's restaurant, The American Grill, was nice however $$$.
We are planning on returning to Portland during the summer months and we will stay here.

Stayed: January 2014, travelled as a couple
Thank Geocacher48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 4 January 2014

Dear Geocacher48,

Thank you for posting a review! It was a pleasure to read that we exceeded your expectations and we are thrilled to learn that you will join us again soon. We look forward to the Hilton Garden Inn Downtown Waterfront being your destination when you are back in Portland, Maine.

Warm regards,

April Rossignol
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

Couldn't have been more impressed and pleased with the overall experience at this Portland Me Hilton. Outstanding in all ways. Breakfast options were excellent and high quality. Staff at main desk extremely helpful as was valet parking attendants. In house bar and bar menu were top notch with friendly personnel at all times.

  • Stayed: December 2013, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 4 January 2014

Dear Robert L,

Thank you for posting a review! We are pleased and gratified to read that you we exceeded your expectations in so many areas during your stay. We look forward to the Hilton Garden Inn Downtown Waterfront being your destination the next time you are in Portland, Maine!

Best regards,

April Rossignol
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

We wanted to get away for the weekend and decided to go into Old Port for the night. We chose this hotel for the location and were quite pleased with the rooms and the view. We will definitely go back again.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 6 January 2014

Dear Michael M,

Thank you for the review of your recent stay with us here at the Hilton Garden Inn Downtown! We are pleased to read that you enjoyed our accommodations and we look forward to having you stay with us again!

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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