We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Gem of a hotel in a gem of a city”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Garden Inn Portland Downtown Waterfront
Ranked #2 of 20 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Reviewed 11 February 2014

My wife and I have stayed at this HGI probably 10 times over the last 5 years. We keep coming back because they always treat us great! The rooms are spacious, the location is perfect and the staff are friendly and helpful. I particularly appreciate the guys who run the parking operation, especially in the winter - I was shocked on this visit when one of the guys recognized that my VW was a diesel and needed a special 'protocol' for starting. Great attention to detail.

We have made some wonderful memories in Portland and will continue to spend time enjoying the restaurants and music scene regularly - and, of course, always staying at this hotel.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 12 February 2014

Dear Michael H,

Thank you so much for your positive feedback and your kind words. We are so pleased to learn that you frequent our hotel! We are glad you enjoy our spacious clean rooms, friendly staff and convenient location. Valet parking is a great amenity and I love to read how attentive you found the valets, they do a great job! We look forward to seeing you again soon!

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,505)
Traveller rating
Traveller type
Time of year
Language
  • More languages

961 - 967 of 1,505 reviews

Reviewed 3 February 2014

We chose this hotel based on the location. We were happy with the fact that the location was as described and allowed for easy walking to most things we wanted to do. The staff was nice and helpful although the cleaning/housekeeping crew were a bit limited in knowledge. We had asked for feather free pillows four times before the guy actually got it right! The front desk made up for all of the confusion with a breakfast voucher for us. The room was large but the decor was bland and unremarkable. Everything seemed clean enough and the sleeping quality was good. The pool was very tiny but the hot tub was nice and quiet for us to enjoy. Overall, we would stay here again if ever in Portland but with that being said, I highly doubt we will ever be there again as there really just is not much to do in that tiny city. One more note in general about Maine in the summer - all of the hotels are very pricy for what you actually get so do not be surprised to pay around $300/night for this place in high season!

Room Tip: I would not face the main street if I could avoid it. The view really isnt that great there anyway.
See more room tips
  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank cindylou75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 4 February 2014

Dear mirabella626 ,

Thank you for the detailed review that you posted on line. We are pleased to read that overall you enjoyed your stay with us, but are disappointed that you will not likely be back to Portland, Maine! As a team, we are very passionate about this city, and would be happy to recommend some fun activites and sight seeing should you decide to join us again.

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2014

We stayed here two nights in mid December 2013 and it was great. It was very cold and snowing outside but once we arrived, we didn't have to drive anywhere. This location is right by shops, bakeries, resteraunts and the harbor- even with snow and icy conditions. The restaurant in the hotel serves excellent food and the bartender served us our dinner in the cozy bar, in front of an inviting fireplace. The room was spacious. The linens were good quality and pristine. The service was excellent. We will stay here again when we visit this area.

Room Tip: We asked for a quiet room and got one
See more room tips
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank piggyinthemiddle1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 4 February 2014

Dear Trip Advisor member,

Thank you for posting such a lovely review. We are pleased to note that you enjoyed your stay with us here. We are glad you enjoyed our convenient location, spacious clean rooms, and the friendliness of our staff. We look forward to the Hilton Garden Inn Downtown Waterfront being your destination when you are in Portland, Maine again!

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2014

We stayed at the Hilton Garden Inn Portland Downtown Waterfront for three and a half weeks due to some damage at our home. I originally chose the hotel due to convenience of location, competitive price, honors affiliation and welcome to pets. Not long after our arrival I realized the true distinction for this property is the capable, courteous, and enjoyable staff. My family (including the cat) were thrilled with the top notch service and kindness we received at this property. For vacation or business in Portland you will be hard pressed to find a better property.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Lynda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 1 February 2014

Dear Lynda M,

Thank you for the wonderful feedback. We certainly regret the circumstances that brought you here, but are pleased to know that we made your stay a pleasant one. I hope that you can stay with us again under a better precedence! Stay well and all the best.

Sincerely,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2014

The Hilton Garden in ...in Portland Maine was a real treasure on a long week of travel. The location - the lobby, bar and rooms were very warm and inviting. If you have the opportunity to stay at this location - be certain to talk with bar tender she is a real jewel.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Ronda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 29 January 2014

Dear Ronda B,

Thank you for the wonderful feedback that you have posted! We are thrilled to know that you found us warm and inviting. That is just the mark we want to hit, especially in the middle of winter! We look forward to having you join us again.

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

Spent a weekend during the cold weather and the hotel couldn't have worked out better. A short walk to Standard Baking for coffee and sticky buns and to Fore Street for an outrageously good dinner. We parked for free on the street about a quarter mile away but the valet would have only been $15 which didn't seem bad since the public garage across the street wanted $30+ a night. In Maine? Really. The lobby could probably use a vestibule around the sliding doors because it made most of the lobby an uncomfortable, at best, place to relax. But the rooms -- beds, bathrooms, heating -- we're all 5-star.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank StartSlowAndEaseOff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 28 January 2014

Dear Trip Advisor Member,

Thank you for your glowing "5 star"review. We are happy to read that you found our accommodations top notch! We are renovating our lobby this summer, so I encourage you to join us again, I think you will like the updates.

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2014

I had a fantastic impression of this hotel before I ever entered it. I had some questions prior to my arrival regarding decorating the hotel room to surprise my two girlfriends and I was fortunate enough to speak with Meghan. I knew by the end of our conversation I was going to be impressed when I arrived. I was not disappointed! The room was incredible, the decor included very comfy beds, a great sectional sofa and free wireless internet. The breakfast buffet the next morning offered oatmeal,fresh omelets, a fruit bar and of course delicious Belgium waffles! Upon checkout Meghan let me know she applied my stay to my rewards card that wasn't previously attached. I was so impressed I am returning this weekend! In regards to location it is the best hands down, located directly across the street from RiRa restaurant and bar where we ate and danced all night then we walked the old port shopping all day Saturday stopping along for coffee and lunch. SUPERB!

  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank TammyLooHoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 28 January 2014

Dear TammyLooHoo,

Thank you so much for posting a review on line. We are pleased to read that you found our hotel so comfortable, and that you received top notch service from Meghan, she is a star! We look forward to seing you again soon.

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Portland hotels
0.3 mi away
Portland Harbor Hotel
Portland Harbor Hotel
#5 of 20 in Portland
1,456 reviews
0.1 mi away
Hampton Inn Portland Downtown - Waterfront
0.7 mi away
The Westin Portland Harborview
Show Prices
Show Prices
Show Prices
0.3 mi away
The Press Hotel, Autograph Collection
0.6 mi away
Holiday Inn Portland By The Bay
0.3 mi away
Hyatt Place Portland - Old Port
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Portland Downtown Waterfront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101-4703
Phone Number:
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Portland
#1 Green Hotel in Portland
#2 Business Hotel in Portland
#3 Romantic Hotel in Portland
Price Range: £105 - £297 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, HotelsClick, Ebookers, Cancelon, Evoline ltd, 5viajes2012 S.L., getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Portland Downtown Waterfront reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing