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Hilton Garden Inn Portland Downtown Waterfront
Ranked #2 of 21 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Reviewed 21 April 2014

Long time HH member and I can say that this HGI is a good value and convenient option to visit-super tiny Portland if you must stay overnight. They actually make a good egg white omelette that is not drowning in oil or butter.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank Javier Ander Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 29 April 2014

Dear xavierCT75,

Thank you for your generous feedback in regards to your recent stay with us here at the Hilton Garden Inn in Downtown, Portland, Maine. We are pleased to read that you enjoyed your egg white omelette. We have been adding some newer additional items to our breakfast buffet in an effort to please all of our guests. We hope you can stay with us again and enjoy our cooked to order oatmeal with a variety of toppings or our new sweet potato and kale hash. Safe travels.

April Rossignol
General Manager

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944 - 950 of 1,518 reviews

Reviewed 21 April 2014

This hotel is modern, warm, inviting and in the perfect location. The rooms are huge and if you're on the water side, the views are beautiful. The amenities in the room make the stay very comfortable, flat screen tv, mini fridge, microwave, sofa & ottoman, comfortable beds...just wonderful. There is a remarkable bakery next the hotel and there is fresh coffee and tea in the lobby along with a beautiful gas fireplace. Enjoy this hotel if you're visiting Portland.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank carlygirl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 29 April 2014

Dear carlygirl13,

Thank you for posting your "five star" review of us on line. We are happy to read that we exceeded your expectations. We aim to make each stay a remarkable one for our guests and it looks like we hit the mark during your recent stay. We look forward to the Hilton Garden Inn being your destination the next time you travel to Portland, Maine.

Best Regards,

April Rossignol
General Manager

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Reviewed 19 April 2014

This is a very efficient and clean, but a little pricy HGI.

Pros
You get everything you expect from Hilton's most consistent brand - a nice clean room, good service, etc. I got both my 750 bonus points and free breakfast, possibly because I am diamond? The breakfast, BTW, was very good - eggs/omelets to order and self serve meats and breads, etc. Sloan at the bar was great in the evenings. Many, many shops, restaurants, and things to do nearby.

Cons
You're in a tourist area, so expect to pay more. The elevators are slow. $15 to valet park; I don't think there is self parking on site.

Overall
Expect to pay a little more and you will not be disappointed. There is a nearby Hampton 1-2 blocks up from the water that is probably a little less expensive if that is a concern. If not, I recommend this HGI.

  • Stayed: April 2014, travelled on business
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Thank Harry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 29 April 2014

Dear Harry R,

Thank you kindly for your valuable feedback. We are pleased and gratified to read that you enjoyed your overall stay with us here at the Hilton Garden Inn, Downtown Waterfront. We appreciate our loyal Hilton Honors members and are pleased to offer free breakfast as one of the additional amenities Diamond members enjoy. We are glad to know that you recommend us and look forward to further exceeding your expectaions the next time you travel to Portland, Maine.

Best regards,

April Rossignol
General Manager

April Rossignol
General Manager

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Reviewed 17 April 2014

We were here for one Saturday night and didn't want to leave our dog at home. For an extra $50 our dog could join us! The room did not seem to be pet specific and did not have a "pet smell" like some other pet friendly hotels I have been in. The front desk staff even had poop bags available for me when i forgot mine in the car (which was valeted, another huge plus)! We will be back, perfect location for Old Port and Portland walk-able fun!

  • Stayed: April 2014, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Shelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 29 April 2014

Dear Shelly C,

Thank you for posting your feedback on line. We are pleased that you were able to reserve and enjoy one of our select pet friendly rooms. As you mentioned our location is convenient and enjoyable for walking and we are glad that you were able to join us during your recent trip to Portland. We hope to see you again.

Best regards,

April Rossignol
General Manager

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Reviewed 17 April 2014

Stayed for a bachelor party. This Hilton is on the water downtown, a perfect location for walking and exploring the city. The hotel was a pretty typical Garden Inn -- nothing ground shaking, but still a fairly nice room and a overall nice facility. Given our rowdy group the hotel made us feel overall welcomed -- the bar staff and front desk staff were particularly helpful and friendly. If you're looking for an affordable stay but still want to be comfortable and have everything easily walkable -- this is a perfect choice!

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
1  Thank maswell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 18 April 2014

Dear maswell,

Thank you for posting a review of us on line. We are pleased to read that you enjoyed your stay with us here. We are glad you felt welcomed as a group, and hope to see you all again soon.

Best regards,

April Rossignol
General Manager

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Reviewed 16 April 2014

We have stayed at this hotel often, but sometimes forget to review it! As always, we were greeted by friendly staff, the rooms were clean, comfortable and well appointed, and the location couldn't be better for visiting the Old Port of Portland. We even got an upgrade to our room, and it was fantastic! The staff here really seem to enjoy working with the guests. Everyone from the valets (there is only valet parking here), to the bartender, to housekeeping staff greeted us, and offered to help whenever possible. We will definitely staff here again, in fact we are booked again for the next trip!

Stayed: April 2014, travelled as a couple
Thank MsTravel1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 17 April 2014

Dear MsTravel1968,

Thank you for the glowing review! What a pleasure it is for us to read how much you enjoyed your overall staty with us. We take great pride in the work that we do and look forward to serving our guests and ensuring that they have a pleasant stay while visiting Portland, Maine. I am pleased to read that you are staying with us again soon. I hope to be able to meet you personally.

Best regards,

April Rossignol
General Manager

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Reviewed 16 April 2014

The hotel was nice. It was in a good location for what we wanted. the room was either very hot or cold. The coffee maker didnt work so as long as you didnt mind going down to the lobby to get your coffee it was ok. It was clean. the view was of a parking garage but I guess that wasnt to big of a deal. We wanted to watch a movie and didnt realize that in this hotel you cant order a movie in your room. You have to watch the channels thay have. The front desk staff were very nice and very helpful with a recommendation for a place for dinner.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 17 April 2014

Dear Tracy H,

Thank you for your honest feedback in regards to your recent stay with us here at the Hilton Garden Inn, Downtown Waterfront. We are always looking for ways to improve our guests experience. We are glad to read that you found our staff friendly and helpful, and our rooms clean. Those are certainly 2 very important aspects of an overall stay. Your comments about the channel selection and coffee maker are dually noted and will be looked into. We wish you all the best and hope to see you again.

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101-4703
Phone Number:
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Portland
#1 Family Hotel in Portland
#2 Business Hotel in Portland
#3 Romantic Hotel in Portland
Price Range: £94 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

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