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“Great Location.”

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Hilton Garden Inn Portland Downtown Waterfront
Ranked #2 of 20 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Reviewed 30 May 2014

My fiancée and I have stayed in and around Portland numerous times but this was the first time downtown in the Old Port neighborhood. Location, Location, Location, this hotel sits in a fantastic location, within easy walking distance of all the great restaurants, bars, and shops of the Old Port. As with any Hilton Garden Inn the rooms were, extremely clean, spacious, and comfortable. The staff were friendly and courteous and willing to help with anything.The term waterfront may be deceiving to travelers who have never been to Portland before. You're not on the water, you have to cross four lanes of Commercial Street to get to the actual waterfront. Breakfast was good a little over priced for what you get. I won't say great because there are other establishments downtown that offer better choices, more variety, and a better bang for your buck. My only real complaint is valet parking, I hate it. When I want to get in my car and go I want my car, I don't want to wait for a parking attendant to go and fetch it. Overall this is 4.5 out of 5 and being downtown in the heart of the Old Port makes this hotel worth staying at. We travel to Maine every year and Portland is one of our favorite stops and I will definitely stay here again and recommend it to anybody coming to the Old Port section of town.

  • Stayed: May 2014, travelled as a couple
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1  Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 1 June 2014

Dear Jeff R,

Thank you for providing such a detailed account of your recent stay with us here at the Hilton Garden Inn, Downtown Waterfront. We are pleased to read that overall, you enjoyed your stay. We are always open to feedback, and would happily recommend some alternative breakfast options for you on your next stay. Again, thank you for your recommendation and we look forward to seeing you again soon.

Best regards,

April Rossignol
General Manager

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Reviewed 30 May 2014

room was clean comfortable, right downtown so on the waterfront close to restaurants and shops valet parking ( good when its raining) pleasant staff. last year I stayed in the Marriott residence in this was less expensive but didn't include breakfast room at Marriott was more like a sweet but this is a good room and location for the value

  • Stayed: May 2014, travelled with friends
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Thank crittergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 1 June 2014

Dear crittergirl,

Thank you for choosing to stay with us on your recent trip to Portland, Maine. We are thrilled to note that you enjoyed our clean rooms, friendly staff and beautiful location. Staying at a Hilton property comes with some excellent benefits. The next time you are here, we would be happy to sign you up for our complimentary Hilton Honors rewards program. I think you would enjoy it.

Best regards,

April Rossignol
General Manager

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Reviewed 30 May 2014

My husband, son and I needed a place to stay when arriving in Maine before heading north a few hours to visit family. We choose the Garden Inn. It was pleasently placed right near the water and is around many shops and restaurants. We were able to check in (they were very nice at the front desk) and take a walk around the city to find dinner. When returning after dinner we took some time to relax in the bar area, which had a friendly face behind the bar. It was wonderful end to our evening. The room was comfortable as we always receive when staying at Hiltons. We recommending highly.

  • Stayed: May 2014, travelled with family
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Thank Jkat55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 1 June 2014

Dear Jkat55,

Thank you for posting a review of us on line. We are happy to read that you found our staff friendly and our location convenient. We hope that you have the chance to stay with us again on your next trip up north.

Best regards,

April Rossignol
General Manager

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Reviewed 29 May 2014

We were a walk-in couple at midnight on a Friday night. Just needed a room to sleep in until we could take the ferry out to the islands. After much haggling we got the price to $190 for the night. Not impressed with the room, the amenities and especially the price at that late hour. We will not be staying there again.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Alexander L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 1 June 2014

Dear Alexander L,

Thank you for your feedback. I have reached out to you privately in hopes of retaining your future business. We are always looking for ways to add more value to our room rates. We are open to any and all feedback, and again, we appreciate you sharing your thoughts with us.

Best regards,

April Rossignol
General Manager

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Reviewed 29 May 2014

First off, let me say that this hotel was one of the most accommodating hotels in which I've ever stayed. We had a couple of special requests and they were more than happy to take care of them. I was however disappointed when we weren't actually right on the waterfront as the website states. To me waterfront means there is nothing between you and the water. There is a huge parking garage across the street that blocks nearly all the view of the ocean but you can see slices of the ocean on each side. If you are on a top floor and have an ocean facing room, you may be able to see the ocean clearly. I also got the impression after looking at their website that there was a lighthouse very near and clearly in view from the hotel. (Note: This was my first trip to Maine, and the northeast for that matter.) You have to take a boat ride or drive about 20 minutes to get as close as the picture on the hotel website. I don't even know why they put that picture on their website. But all that being said, the hotel was great, the staff was friendly, the bar area is comfortable with a TV about 10 barstools and several tables and chairs...it even has a fireplace which was nice when you came in cold and wet. There are an abundance of amazing restaurants within just a few blocks. I highly recommend the valet parking for only $15 a day. The cute valet guys are quick and friendly. We would definitely stay here again and maybe ask for a high floor with a water view.

Room Tip: Water view (must request a high floor).
  • Stayed: May 2014, travelled with family
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Thank Okie_Pam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 1 June 2014

Dear Okie_Pam,

Thank you for your candid review. While are pleased to read that you enjoyed the majority of your stay, we are disappointed to note that you weren't happy with the view in your room. I would be happy to personally assist you with reservations when you are in the area next to ensure that you have a room with an ocean view. Please don't hesitate to reach out to me directly by emailing me at april.rossignol@hilton.com. Safe travels.

Best regards,

April Rossignol
General Manager

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Reviewed 28 May 2014

This location served our needs well for a walkable weekend getaway. Excellent, friendly, accommodating staff ready to help with or refer any request.
Pros: harbor view from our street side corner room. Clean and comfortable. Coffee and tea available 24/7. Across the street from Peak's Island Ferry Terminal and wonderful local restaurants and pubs. (Try a lobster roll). Comps for cab to airport

Minuses: not a spa style bathroom. Third floor view slightly impeded-Try to stay on the top floor. No free wi-fi

  • Stayed: May 2014
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1  Thank Tanya L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 29 May 2014

Dear Tanya L,

Thank you for your feedback. While we are pleased and gratified to read that you enjoyed your overall stay, we want to apologize for the issues you may have faced with the Wi-Fi. We do indeed offer Wi-Fi complimentary to all of our guests. Please be sure to ask a front desk agent for assistance in the future so you can enjoy that particular amenity when you stay with us again. Thank you for your kind words and loyalty.

Best regards,

April Rossignol
General Manager

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Reviewed 28 May 2014

The Old Port is one of the most amazing places to visit in New England. The bars, shops, restaurants, breweries and if course the waterfront are all magical. That being said I can think of no better place to stay in the fantastic city than the Hilton Garden. The rooms were big and clean, the valet parking was convenient and the location was unbeatable. We could see the ships from our room and literally walk anywhere we wanted to go in the old port. The question is not if we will return but when!

  • Stayed: April 2014
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1  Thank jilyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 29 May 2014

Dear jilyn,

Thank you for your lovely review. All of us here at the Hilton Garden Inn Downtown Waterfront share the same sentiments as you do. Portland is one of the best cities that New England has to offer, and there is no better place to stay than right here with us in the heart of the Old Port. We appreciate your kind words and recommendation. Safe travels.

Best regards,

April Rossignol
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101-4703
Phone Number:
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Portland
#1 Green Hotel in Portland
#2 Business Hotel in Portland
#3 Romantic Hotel in Portland
Price Range: £119 - £295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

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