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“Hilton Garden In The Eyes Of Hilton Jean-Pierre”

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Hilton Garden Inn Portland Downtown Waterfront
Ranked #2 of 20 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Reviewed 5 June 2014

Amazing hotel interior design. Of course to have the name Hilton one would expect more than the Mariott. Fortunately this hotel is located directly on Commercial street and is across the street from an amazing restaurant called Rira's. There is exceptional service and attention to guests. You are also in walking distance of many local attractions, including multiple places to eat and a ferry that tours the bay. Come here to have fun in Portland as it's both a great place to drop off your things and mingle indoors with family and friends.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Jeffrey J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 6 June 2014

Dear Jeffrey J,

Thank you for posting a review on line! We are pleased that you enjoyed your stay with us at the Hilton Garden Inn, Downtown Waterfront. Thank you for the positive remarks, and we hope to see you again soon.

Best regards,

April Rossignol
General Manager

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879 - 885 of 1,481 reviews

Reviewed 2 June 2014

My family stayed here for a week in May for my wife's surgery at the Maine Medical Center. Although I've been coming to Maine for vacations since I was an infant, this was the first time I've ever staying in Portland itself.

This was a great hotel, and particularly accomodating given the medical reason for out visit. The common area in the lobby is casual and accomodating, with enough room to sit and enjoy the fire on the foggy mornings. The fact that it is walking distance from some of the best restaurants in the city certainly doesn't hurt. The room we staying in (two queen beds) was much larger than I expected. My son absolultely loved that our window looked out over the Nova Star ferryport, and we'd watch the ferry head off every evening to take lucky travelers overnight to Yarmouth, Nova Scotia.

  • Stayed: May 2014, travelled with family
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Thank kcboy2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 6 June 2014

Dear kcboy2000,

Thank you for providing such a detailed review of your recent stay with us here. We are pleased that we exceeded your expectations during what may have been a stressful time for you. We hope that you can join us again on vacation and enjoy more of the waterfront.

Best regards,

April Rossignol
General Manager

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Reviewed 1 June 2014

Stayed here for 3 nights over Memorial Day weekend. I chose it because of the great TA reviews and was not disappointed from the moment we arrived. The valets at this place were the kind of guys you wanted to go out and have a beer with. The were so personable and always willing to offer advice and assistance. This hotel has a very nice view of the water and is close to everything in Old Port. The room was clean and very comfortable. The fitness facilities were very good, the equipment worked and was clean. At check-in we got a listing of the restaurants in the area. In 3 days we visited 5 of them and they were all great -- get that list.

We did not eat at the hotel because there are so many places to eat nearby, however we did end our evening at the bar once or twice. The wonderful lady who served us both times was extremely friendly and kind....and she made a great drink. The value you get from Hilton Garden Inn is fantastic. I would definitely stay here again if I ever make it to the Portland area and would highly recommend it to anyone visiting the area.

Room Tip: Room 302 was a king corner room with a great view of the harbor and the main street.
  • Stayed: May 2014, travelled as a couple
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Thank CA_dreamer__103066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 6 June 2014

Dear Trip Advisor User,

Thank you for the wonderful feedback that you have posted in regards to your recent stay with us. We are pleased and gratified to learn that we exceeded your expectations in so many areas. We look forward to having you stay with us again the next time you are in Portland, Maine.

Best regards,

April Rossignol
General Manager

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Reviewed 31 May 2014

The location was great! Took the ferry to Peaks Island and the ferry terminal was right across the street from the hotel. Our room, 616, had a wonderful view of the harbor and of the cruise ship that goes back and forth to Nova Scotia. There were so many restaurants and shops nearby that we could walk to. The hotel has a shuttle bus that took us back and forth to the airport and also, one rainy night, to a nearby restaurant so that we would not get all wet. If you do not want to eat breakfast there, go next door to the bakery. It is excellent!

Room Tip: We stayed there the first night of our trip to Maine and stayed in room 416. We loved the view of t...
  • Stayed: May 2014, travelled with friends
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4  Thank Joy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 1 June 2014

Dear Joy H,

Thank you for taking the time to write about your recent stay with us. We are pleased and gratified to learn that we exceeded your expectations in many areas. We appreciate the recommendation, and look forward to seeing you again the next time you travel to Portland, Maine.

Best regards,

April Rossignol
General Manager

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Reviewed 30 May 2014

My fiancée and I have stayed in and around Portland numerous times but this was the first time downtown in the Old Port neighborhood. Location, Location, Location, this hotel sits in a fantastic location, within easy walking distance of all the great restaurants, bars, and shops of the Old Port. As with any Hilton Garden Inn the rooms were, extremely clean, spacious, and comfortable. The staff were friendly and courteous and willing to help with anything.The term waterfront may be deceiving to travelers who have never been to Portland before. You're not on the water, you have to cross four lanes of Commercial Street to get to the actual waterfront. Breakfast was good a little over priced for what you get. I won't say great because there are other establishments downtown that offer better choices, more variety, and a better bang for your buck. My only real complaint is valet parking, I hate it. When I want to get in my car and go I want my car, I don't want to wait for a parking attendant to go and fetch it. Overall this is 4.5 out of 5 and being downtown in the heart of the Old Port makes this hotel worth staying at. We travel to Maine every year and Portland is one of our favorite stops and I will definitely stay here again and recommend it to anybody coming to the Old Port section of town.

  • Stayed: May 2014, travelled as a couple
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1  Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 1 June 2014

Dear Jeff R,

Thank you for providing such a detailed account of your recent stay with us here at the Hilton Garden Inn, Downtown Waterfront. We are pleased to read that overall, you enjoyed your stay. We are always open to feedback, and would happily recommend some alternative breakfast options for you on your next stay. Again, thank you for your recommendation and we look forward to seeing you again soon.

Best regards,

April Rossignol
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

room was clean comfortable, right downtown so on the waterfront close to restaurants and shops valet parking ( good when its raining) pleasant staff. last year I stayed in the Marriott residence in this was less expensive but didn't include breakfast room at Marriott was more like a sweet but this is a good room and location for the value

  • Stayed: May 2014, travelled with friends
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Thank crittergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 1 June 2014

Dear crittergirl,

Thank you for choosing to stay with us on your recent trip to Portland, Maine. We are thrilled to note that you enjoyed our clean rooms, friendly staff and beautiful location. Staying at a Hilton property comes with some excellent benefits. The next time you are here, we would be happy to sign you up for our complimentary Hilton Honors rewards program. I think you would enjoy it.

Best regards,

April Rossignol
General Manager

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Reviewed 30 May 2014

My husband, son and I needed a place to stay when arriving in Maine before heading north a few hours to visit family. We choose the Garden Inn. It was pleasently placed right near the water and is around many shops and restaurants. We were able to check in (they were very nice at the front desk) and take a walk around the city to find dinner. When returning after dinner we took some time to relax in the bar area, which had a friendly face behind the bar. It was wonderful end to our evening. The room was comfortable as we always receive when staying at Hiltons. We recommending highly.

  • Stayed: May 2014, travelled with family
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Thank Jkat55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 1 June 2014

Dear Jkat55,

Thank you for posting a review of us on line. We are happy to read that you found our staff friendly and our location convenient. We hope that you have the chance to stay with us again on your next trip up north.

Best regards,

April Rossignol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101-4703
Phone Number:
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Portland
#1 Green Hotel in Portland
#2 Business Hotel in Portland
#3 Romantic Hotel in Portland
Price Range: £121 - £295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

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