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“Excellent Customer Service”

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Hilton Garden Inn Portland Downtown Waterfront
Ranked #2 of 20 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Reviewed 15 June 2014

We were extremely satisfied with how we were treated. We were given a room near the elevator. There were a lot of people on our floor that were traveling together and were really noisy. I called the front desk and were immediately switched to a quiet room. This was when the hotel was fully booked. We were overjoyed!

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Y637RKsusanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 19 August 2014

Dear Y637RKsusanc,

Thank you for posting feedback of your recent stay with us on line. We are pleased to note that we were able to accommodate you and make your stay as peaceful as possible. We value your loyalty and look forward to seeing you again.

Best regards,

April Rossignol
General Manager

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937 - 943 of 1,547 reviews

Reviewed 14 June 2014

Very nice hotel with all the needed services and terrific location. In the middle of all restaurants in the Old Port Area of downtown Maine. Across from the harbor ferry which easily takes you to many island locations. Service on all levels outstanding and room + View of harbor nice for a business trip but would welcome it easily for a get-away-weekend. Only Valet Parking but I was in and all for three days and never waited more than 2 minutes. Terrific.

Room Tip: A room facing the harbor, needless to say is always a plus.
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  • Stayed: June 2014, travelled on business
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2  Thank eclectichunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 19 August 2014

Dear Trip Advisor user,

Thank you for the glowing review of your stay with us here at the Hilton Garden Inn in Downtown Portland, Maine. We are pleased and gratified to read that we exceeded your expectations and look forward to seeing you again the next time you travel to Portland.

Best regards,

April Rossignol
General Manager

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Reviewed 12 June 2014

Located in the hub of the Old Port and within walking distance of shops, restaurants and boating activities. Standard Baking next door was Awesome!! Great staff and rooms. View overlooking the harbor was awesome! Would stay again.

Room Tip: Get a view, worth it!
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  • Stayed: February 2014, travelled as a couple
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1  Thank spsandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 13 June 2014

Dear spsandi,

Thank you for taking the time to post a review about your recent stay with us on line. We are pleased and gratified to read that you enjoyed your overall experience with us. We look forward to seeing you again soon.

Best regards,

April Rossignol
General Manager

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Reviewed 11 June 2014

My husband and I were visiting for our one year wedding anniversary. The staff was so nice and accommodating during our trip. We got a room upgrade and complimentary drinks. The room was gorgeous and overlooked the water. It was a great location as we were able to walk to everything in the Old Port area. I would highly recommend this hotel.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
2  Thank Kristen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 13 June 2014

Dear Kristen T,

Congratulations on your one year wedding anniversary. Thank you for choosing to stay with us on your special day. I am so pleased to read that you enjoyed your stay with us. We look forward to seeing you both again!

Best regards,

April Rossignol
General Manager

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Reviewed 9 June 2014

Located on Commercial street the hotel is surrounded by eateries, shops and tourist attractions. etc.and just opposite Casco Bay. No free parking ,Valet parking costs $15 per day.
We are an elderly couple with two adult sons. We took a large bed room with two queen beds. Room very comfortable, even though a little smaller than expected. Comfortable beds, good bath room. Excellent view form the window of the entire boating yard.
Good breakfast spread.
Excellent front desk staff.
Check in and check out very fast and comfortable.

  • Stayed: June 2014, travelled with family
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1  Thank manoharram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 11 June 2014

Dear manoharram,

Thank you for the wonderful, detailed review that you posted of us on line. We are pleased and gratified that you enjoyed your overall stay. We hope to have you stay with us again soon. If you book far enough in advance, I would recommend ahead of time booking one of our corner suites. They are quite large in size, but also quite popular. Safe travels!

Best regards,

April Rossignol
General Manager

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Reviewed 9 June 2014

The location of our hotel overlooked the very interesting harbour area, and allowed us to walk to all points of interest. Close to shops and restaurants. The room itself was comfortable, and the lobby attractive. I did find it a little over-priced.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Heather D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 11 June 2014

Dear Heather D,

Thank you for the recent feedback that you posted. We are pleased that you enjoyed your overall stay. We hope to see you again. Next time I would recommend booking ahead of time through Hilton and asking for an advanced purchase rate.

Best regards,

April Rossignol
General Manager

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Reviewed 7 June 2014

Weekend stay in May '14. Location of this hotel is the best part-very close to Casco Bay and easy walking distance to tons of restaurants/shops within a 5 block radius. You may have a view of the parking garage across the street, but you can still see water. It was what I expected from a moderately-priced hotel. We tried to use the quick check-out upon our departure but the phone didn't work(it had worked the rest of the stay).

We didn't eat the free breakfast since Becky's Diner is a 10-15 min walk down the same street as the hotel and has amazing blueberry pancakes.

If you drive to the hotel you must use the hotel's valet parking ($15/day), but they are very responsive and quick when you request your car.

  • Stayed: May 2014
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Thank Amazon77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this reviewResponded 11 June 2014

Dear Amazon77,

Thank you for taking the time to post a review of us on line. We are pleased to read that you enjoyed our convenient location and price point. We hope that we see you again soon.

Best regards,

April Rossignol
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101-4703
Phone Number:
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Portland
#1 Green Hotel in Portland
#2 Business Hotel in Portland
#3 Romantic Hotel in Portland
Price Range: £85 - £312 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

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