My boyfriend and myself stopped in on a cold evening. . we walked in about an hour before closing time and the owner was there and instead of being helpful/friendly to serve us he told us to hurry up he was closing. we mentioned that it was not yet closing time and he said 'but its not busy so were closing early' so we frustrated and confused to why he would not just serve us before cleaning up. As we were leaving another couple popped their head in and he told them 'we're closed'. dude...that could have been four new loyal customers who now you've lost. We walked right over to starbucks and they served us with a smile when we came in.
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