My wife and I were lodging at the Comfort Inn Airport, Maine Mall Road, South Portland, Maine.
We obtained a menu from hotel staff and placed an order, with considerably difficulty since the persons taking the order did not know the location of the hotel. We were incredulous because we have placed orders from Portland Pie for many years while lodging at the same hotel.
The hotel desk clerks on duty confirmed that Portland Pie regularly delivers to the hotel.
The delivery was beyond the 45 minutes to an hour promised on the phone. The delivery man apologized when he arrived in 90 minutes, stating that he was told to deliver to the Comfort Inn in Scarborough, Maine. This error belies the frequent deliveries to our hotel.
I ordered a “steak and blue” salad for $12.00. I have ordered no fewer than 7 to 8 of these steak salads over the years. When I pulled the container out of the bag and opened the cover, I could not believe that the steak portion had been reduced to between 1 to two ounces. There was literally a very small gob of steak, comprised of 4 thin strips no longer than an inch.
Over the years, Portland Pie’s Steak & Bleu salads have had a steak portion of 5 to 6 ounces of large steak pieces placed throughout the salad. I was outraged on Sunday, June 24, 2018 at the outrageously small and stingy quantity of steak with a salad costing $12.00.
My wife ordered a tomato and cheese sandwich without anchovies, but with a substitution of spinach.
She also ordered a side of fruit for $1.00. What my wife received was a very cold tomato and cheese sandwich without the spinach. There was no fruit cup side for the $1.00, but a small bag of what should be the free chips that are always included with a sandwich.
Did Portland Pie charge me wife for the fruit cup, but give her the free chips? Her very cold tomato sandwich was over $10.00, or $11.00 if she was erroneously charged for the missing fruit cup.
1. Our total order was $29.00, including a circuitous delivery charge, initially to the wrong hotel.
2. The Steak & Bleu salad was actually a “TOSSED SALAD” with a minute, laughable portion of steak.
3. My wife’s tomato & Cheese sandwich did not contain the spinach promised and the fruit cup.
4. I subsequently informed hotel desk staff about the hideously small portion of steak on my salad. I then stated the possibility that Portland’s recent increase in the minimum wage could be positively correlated to the drastically reduced portion of steak. Instead of price increases, is Portland Pie trying to cut labor costs by radically reducing meat portions.
In summary, by the time that we had opened the bag and our lunches, the delivery person had departed. Hence, we could not convey a message to Portland Pie management to him.
Without immediate corrective action by Portand Pie, we can’t recommend them any more. Our total cost was $29.00, plus a $4.00 tip for the delivery person.
We contend now that the cost of $33.00 for a terrible lunch was outrageously high. Recollect, we thoroughly enjoyed their food for many years.
At the outset, whoever took the order at Portland Pie wrote it incorrectly, notwithstanding that the employee read the order back to my wife on the phone. BEWARE OF SMALLER MEAT PORTIONS AND INCORRECT ORDERS, ESPECIALLY ONES TO BE DELIVERED.
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