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“Lovely Business Class Hotel”

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The Westin Portland Harborview
Ranked #8 of 20 Hotels in Portland
Certificate of Excellence
Washington, D.C.
Level 5 Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Lovely Business Class Hotel”
Reviewed 7 July 2014

Although our room had some air conditioner issues, it was newly renovated and furnished in a modern style. The beds and bath towels were "heavenly," and the staff was very attentive. The roof top bar on the 15th floor provided a nice sunset view and is the only rooftop bar in Portland. The hotel is about a 15 minute walk, however, to the port and wharf district.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Aussiesig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginny P, Manager at The Westin Portland Harborview, responded to this review, 12 July 2014
Dear Valued Guest,

Thank you for taking the time to write a review on our tripadvisor page! It is great to see that you enjoyed your time while on property. I am glad to see you went up to experience the Top of the East! A perfect place to take in the view of Portland as you noted. Thank you for your kind words in regards to the staff. They truly aim to go above and beyond with all of our guests'. It is great to see you enjoyed the Westin heavenly beds/bath amenities, too!

We hope to see you again! Thank you for staying with us!

Best,
Ginny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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983 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (229)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2014 via mobile

There are two main problem areas: 1) Parking/Shuttle and 2) Beds and Housekeeping. It takes 20 minutes to get your car out of valet. Mainly bc the garage they use is probably a mile away yet there's one right next door. They use one of their courtesy vans/shuttles to drive the valet attendants to and from the garage back to the hotel. Also they are incredibly unorganized out front and the staff is flustered. Not a good way to set the stage for the hotel. As for the hotel rooms the beds really don't feel like heavenly beds at all. Also double beds? Many hotels are putting two queens in new properties. They should have done the same here. Also we had to ask for our room to be cleaned after going out for the day and coming back to a room that had not been attended to by 4 PM. For a devoted Starwood member, I frequent a lot of Westin's and this place is not worth the money and is closer to a Sheraton if you ask me. They've got a lot of work to do here.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginny P, Manager at The Westin Portland Harborview, responded to this review, 12 July 2014
Dear Valued Guest,

Thank you for your feedback in regards to your recent stay at the Westin Portland Harborview. I sincerely apologize in regards to the issues you encountered during your stay with us. In regards to your comments concerning the valet/shuttle staff, your feedback has been passed directly to the manager. We are sorry to hear that you did not receive proper service from them during your stay and he will be sharing your comments with his team directly to correct these issues moving forward.

I apologize that we only offer double beds instead of queens. Many of our rooms are smaller based on the configuration of the overall building. Thus, during the renovation it was decided that double beds would be the best fit for the guest rooms overall. I am so sorry that housekeeping had not serviced your room upon your return at 4pm. Our housekeeping staff completes daily services and check out rooms until 5pm. I will bring up your concern with our housekeeping manager to address services sooner in the day.

We truly appreciate your loyalty to Starwood and choosing to stay with us on your trip to Portland. I hope you consider giving us another try in the future. Please reach out to the property directly with any other comments or concerns.

Best,
Ginny
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nyc
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 July 2014 via mobile

Very nice property, nice modern decor and ambiance. Very clean and amazing service from the staff. The only cons : no big windows in most of the rooms so better to request a high floor for more light. Otherwise everything was perfect.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mirit s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginny P, Manager at The Westin Portland Harborview, responded to this review, 12 July 2014
Dear Valued Guest,

Thank you for your review on our tripadvisor page! It is great to see that you enjoyed your stay with us. Next time you book, if you are looking for a room with large windows, our rooms located in the tower section of the property have floor to ceiling windows! They offer some exceptional views and plenty of light. Definitely ask about those rooms next time you book!

Hope to see you again!
Best,
Ginny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
california
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 July 2014 via mobile

We experienced an initial hiccup as the airport shuttle was not in service our first night, but Barbara at the front desk made things a whole lot better when she upgraded us to a harborview room. Doug the shuttle driver got us safely back. He also gave us very helpful tips on what to see in the area. There are plenty of great restaurants nearby - we especially enjoyed the hobo hash brown at Marcy's and the delicious Thai food @ the Green Elephant. One drawback is if you want to be very close to the port, there are other hotels much closer. The parking is also quite expensive - there might be cheaper alternatives in the area. Top of the East was ok. It's worth a peek if you're staying here.

Stayed June 2014
Helpful?
Thank candidreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 July 2014 via mobile

Room was fantastic. Parking though is an extra $24. Location not really at the old port and not ideal for easy walk to shops and best restaurants.
Would recommend staying right down on or 1 street over from Commercial street.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigRedCary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level 5 Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 July 2014

My family of four recently stayed at this hotel in two rooms for three nights. The entire hotel was redone in the last six months and it showed -- the rooms felt brand new and clean, the work out facility, restaurant and bar were also sparkling and the staff was attentive and interested in helping. We were there for a few days on vacation and the staff was helpful in identifying places to eat and things to do. This hotel is a farther walk from the water than other places, but it is definitely worth it.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Memphisgirl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginny P, Manager at The Westin Portland Harborview, responded to this review, 5 July 2014
Dear Valued Guest,

Thank you for taking the time to write a review on our tripadvisor page. I am so glad that you enjoyed your stay with us and hope to see you again in the future! Thank you for your remarks in regards to the facilities and our staff.

Thank you for choosing the Westin Portland Harborview for your Maine vacation.

Best,
Ginny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keene, New Hampshire
Level 5 Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 June 2014

We stayed here while attending a wedding on Peaks Island. The rooms were well appointed; king comfortable bed, great temperature control, beautiful bathroom with rain shower and modern decor.
The only thing I would recommend is a comfortable chair and there is plenty of room for one; the room was large. The hotel shuttle brought us to the ferry comfortably and on time. But the best thing was the delicious breakfast in their restaurant. Seriously one of the best breakfasts I have had anywhere and unexpected in a hotel venue. I would stay here again in a heartbeat when I travel to Portland

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Candace603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginny P, Manager at The Westin Portland Harborview, responded to this review, 2 July 2014
Dear Valued Guest,

Thank you for taking the time to write a review on our tripadvisor page. We truly appreciate the feedback and are delighted to see you enjoyed your time at our property! Thank you for dining with us in our restaurant, Congress Squared! I am glad to see you enjoyed your meal.

We hope to see you again on a future visit to Portland!
Best,
Ginny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Portland Harborview

Property: The Westin Portland Harborview
Address: 157 High St, Portland, ME 04101-4563
Phone Number:
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 20 Hotels in Portland
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Portland Harborview 4*
Number of rooms: 289
Official Description (provided by the hotel):
The Westin Portland Harborview is centrally located in the heart of downtown's vibrant Arts District. Formerly the Eastland Park Hotel, our historic hotel's 289 room hotel offer the uplifting, revitalizing amenities you have come to expect from Westin. Other property features include our full service Akari Spa, 24-hour WestinWORKOUT(R) Fitness Studio, and Congress Squared restaurant. Treat yourself to panoramic views of Portland and Casco Bay from our iconic rooftop lounge, Top of the East offering delicious and healthful local fare & signature cocktails. ... more   less 
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Also Known As:
The Westin Portland Harborview Maine

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