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“Trip to Portland” 5 of 5 bubbles
Review of Embassy Suites by Hilton Portland Maine

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Embassy Suites by Hilton Portland Maine
Ranked #4 of 19 Hotels in Portland
Certificate of Excellence
GreenLeadersBronze level
New Zion
2 reviews
“Trip to Portland”
5 of 5 bubbles Reviewed 28 November 2011

We spend typically 30 to 40 days a year in hotels and have seen some really nice ones and some not so nice. This was our first stay at this hotel and the initial impression of the hotel was the very friendly and courteous staff at he check in desk. Our room was great, very clean and well laid out and well stocked with necessities. The hotel had a social get together for guests in the lobby/restaurant area. Again it was catered by an extremely friendly courteous staff. We had dinner later that evening at the restaurant there, and again the staff who looked after us were so nice, they seemed like old friends.
I have never stayed at a place as well organized and comfortable as this hotel and would not hesitate to recommend it to anyone. This is the first time I have written a review like this, but it is definately deserved by the satff at this Embassy Suites Hotel.

Room Tip: If you ask the front desk staff for help and are couteous to them, usually they will recipricate and...
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank George R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this review, 10 December 2011
Dear George R,

Thank you for your stay with us and your review of our hotel. We are so pleased you were able to enjoy your time with us. We take pride in our warm and friendly staff and are grateful for them. I have made sure to share your review with all of the staff during our morning team meeting. We look forward to seeing you again when you next travel to Portland.

Warmest Regards,

Stacy O'Reilly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,283 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Conway, New Hampshire
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 27 November 2011

Great value, the room was spotless and modern. Its a good place to stay if needing to get to the airport but don't plan on staying there if your planning to walk downtown. Your either going to drive back with the two beer buzz or end up calling for a cab.

Just cuz it says Portland....More like your in Westbrook.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this review, 10 December 2011
Dear MikeS,

Thank you for your stay with us and your review of our hotel. We are so pleased that hear that you enjoyed your time with us . As you mention, we are not located in downtown Portland but are just 5 miles from the Old Port District. We offer a great value and alternative in Portland with our all suite rooms, included full breakfast and nightly reception and complimentary parking which none of the downtown hotels offer. Portland is a wonderful city with many great choices for lodging. We appreciate your choosing us for your recent visit and hope to see you again!

Warmest Regards,

Stacy O'Reilly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 November 2011

We stayed one night with two guests. Overall an excellent experience and value. Very comfortable room and bed, excellent breakfast buffet. Fantasic location for a late arrival at the airport. Highly recommended. We then stayed at another Embassy Suites in Waltham Mass, which was just average, so the local management must be very good.

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MidMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
105 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 14 November 2011

Three were four of us and We booked a room with two double beds through Expedia before coming down. When we arrived and went up to our room it was just one king bed.

When we went back down to the desk, they told us that they were sold out of double rooms, and offered us one on the smoking part of the hotel ( disgusting to 4 none smokers!), with further discussion, they ended up giving us 2 rooms, at no additional cost.

Both rooms were gorgeous, and we had a great stay. They went above and beyond to make our stay great and we appreciated it!

  • Stayed November 2011
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MaritimeExplorers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plano, Texas, United States
1 review
5 of 5 bubbles Reviewed 12 November 2011

Everything was great about this place. The greeting at the front desk was warm. The room was spotless, with large HD TV's in the bedroom and living room, and great channel selection. Had a drink at the bar. The bartender was very friendly. In the morning, I had no hair dryer. I called down to the front desk, and I had one brought to me in 5 minutes. The breakfast was fantastic, and the cook and wait staff were very friendly. I just cannot say enough good things about this place.

  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAINT JOHN
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 10 November 2011

I recently stayed at the Embassy Suites for a quick trip to Portland. The hotel is right beside and nearly part of the jetport (airport). A 5 minute drive or less from the Maine Mall and lots of shopping and about a 15 minute drive to the downtown Old Port part of Portland. THe room was excellent, with a sitting area with pullout couch, comfortable chairs, and a small fridge and microwave and sink. Through a door was the bathroom sink and counter, and then another door lead to a bathroom with toilet and shower. Off of the area with the sink was the bedroom. We had a nice room with two Queen beds, which were very comfortable.
The checkin was smooth and the staff very friendly and helpful. The breakfast in the morning was excellent - full breakfast buffet with made to order omelettes, and lots of other great food. Easily something you would pay $15 for anywhere, and it was all included in the price of the room.
My experience was smooth from start to finish, and i would certainly stay here again, as the rates are reasonable, and this is quite a step up from some of the more budget focused hotels in the area.

Room Tip: The smoking room are separated from the non smoking by a door which does a good job keeping the smel...
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  • Stayed November 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SJ_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericton, Canada
Level Contributor
237 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
5 of 5 bubbles Reviewed 7 November 2011

Just back from 2 nights here- awesome. Spotless clean, very very friendly staff, managers reception awesome with drinks and snacks of fruit, cheese, chips, salsa, sweet bread,etc. and then an unbelievable breakfast of made to order omelets, scrambled eggs, bacon, sausage,pan fries, cold cereals,fruit, yogurt, oatmeal, bagels, breads, juice, coffee, etc. Couldn't have asked for more. Even real flowers on the tables. I was amazed. Bed and room very comfortable. Pool looked nice and clean but didn't use. Did use the computer room and all worked well to print boarding passes. Airport free shuttle round the clock unlike most of the others who have specific times.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank treetrippers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this review, 11 November 2011
Dear treetrippers, thank you so much for your review of our hotel. We are so pleased that you could enjoy the great breakfast buffet and made to order omelet station. We look forward to seeing you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Portland Maine

Property: Embassy Suites by Hilton Portland Maine
Address: 1050 Westbrook Street, Portland, ME 04102-1915
Phone Number:
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Portland
#2 Green Hotel in Portland
#2 Family Hotel in Portland
#4 Romantic Hotel in Portland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Portland Maine 3.5*
Number of rooms: 119
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Agoda and Hilton Hotels Direct so you can book your Embassy Suites by Hilton Portland Maine reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suites By Hilton Portland Maine

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