My husband and I selected this hotel for our guests to stay in for our wedding. At first, customer service was very prompt. I had many questions regarding the contract and they were all answered very quickly. The price was great as well.
As the deadline for my guests to book their rooms came around, customer service began to fall apart. Emails were ignored, phone calls were not returned for days and guests were being charged more than double the agreed upon rate. When I went to reference the conversations that I had via email prior to signing the contract, agreements suddenly were "discretionary."
In the end, the majority of guests did get their rates adjusted. The rooms were very nice, service and the desk was great and so was the complementary breakfast the next morning. We, as the bride and groom, were also given a bottle of champagne on our second night - which was a nice touch.
All in all, I would stay at the hotel again; however, I would caution other brides to read that contract thoroughly and make sure you get absolutely every question you have answered in writing.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, Cancelon, getaroom.com, HotelQuickly and 5viajes2012 S.L. so you can book your Embassy Suites by Hilton Portland Maine reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Portland
- Portland Embassy Suites
- Embassy Suites By Hilton Portland Maine