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“Hilton is the Only Brand Hotel...period”

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Embassy Suites by Hilton Portland Maine
Ranked #3 of 20 Hotels in Portland
Certificate of Excellence
GreenLeadersBronze level
Reviewed 17 July 2013

Staying at a Starwood hotel in a month due to two free nights I received. They don't have complimentary breakfast or free internet! I will never stray from Hilton, and have told a number of my employees that no hotel chain has the number of options and price points, in any given metro area, as Hilton.

  • Stayed: July 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Dan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 20 July 2013

Dear Dan E,

Thank you for your 5 star rating from your recent stay. We really appreciate your promotion of the Hilton family of hotels. Of course, we also think Hilton has the best value and accommodations around! Enjoy your upcoming free Starwood stay and we'll look forward to seeing you again when you next travel to Portland.

Best Regards,

Stacy O'Reilly
General Manager

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1,143 - 1,149 of 1,466 reviews

Reviewed 16 July 2013

This is a wonderful hotel located in close proximity to the airport. Downtown is just a short drive away with excellent dining. The staff was very helpful in coordinating shuttle service to the airport.

  • Stayed: July 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 20 July 2013

Dear TimL,

Thank you for taking the time to share your experience at our hotel! I am so pleased to hear you enjoyed your stay at our location and the staff was helpful in arranging transportation for you. I hope we will see you again on your next visit to Portland.

All the best,

Stacy O'Reilly
General Manager

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Reviewed 14 July 2013

The staff at reception was very friendly.
The room was spacious, clean and had a TV in both the living area and bedroom.
The shower (especially after a long and delayed flight) was fabulous.
The shuttle driver took me right to the car rental place rather than having to go into the airport and walk over there - a gesture much appreciated.
Breakfast good.

  • Stayed: July 2013, travelled solo
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Thank travchef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 15 July 2013

Dear Travchef,

Thank you for your wonderful review from your recent stay with us! I'm really pleased to hear that you enjoyed your stay with us and appreciate your nice comments on the staff and facility. We hope to see you again on your next trip to Portland.

All the best,

Stacy O'Reilly
General Manager

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Reviewed 12 July 2013

I've never, ever...seen such great and well trained emplyees. My wife and I stayed here 4 nights and fell in love with the front dest personnel, the restaurant waitresses, the breakfast gal, Sharlene(?) and especially Christopher at the bar. Wonderful staff! Made our stay in Portland extra special! If you want to know where to go and what to see, they're all good, but Christopher was fantastic. Not one bad lead!
Now, if all Embassy Suites were as well run.....

  • Stayed: June 2013, travelled as a couple
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1  Thank tmikeob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 15 July 2013

Dear tmikeob,

Thank you for your kind review of our hotel and staff! Charlene and Chris were especially pleased to be mentioned by name and really appreciate you noticing their hard work. I'm glad we made your experience exceptional and look forward to welcoming you back soon!

Best Regards,

Stacy O'Reilly
General Manager

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Reviewed 11 July 2013

Hotel was clean and staff was extremely friendly. Our TV didnt work one night & the maint staff was 45 min away & couldn't fix it. The desk clerk only offered us a complimentary movie, I was so insulted I refused but when checking out the manager made things right & took half the $ off that night'ss stay (we stayed 2 nights). The rooms are small so it was tight for 4 people but the kids liked having a separate room with their own TV. The food was very good & chef was great. Would prob try a different hilton hotel next time traveling with the family.

  • Stayed: June 2013, travelled with family
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Thank grodot333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 15 July 2013

Dear grodot333,

Thank you for your feedback on your recent stay with us. I would like to apologize for the problems you experienced with your TV on your recent stay. I'm glad to hear that the desk staff was able to make it right for you and will use your experience as a training tool for the team. I hope that you will give us another opportunity to show you that we can do better the next time you are in Portland. We also offer a limited number of 2 bedroom suites that are great for families.

Thank you again for sharing your experience with us and we hope to see you again soon!

All the best,

Stacy O'Reilly
General Manager

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Reviewed 10 July 2013

Embassy Suites was a very nice hotel in Portland at the airport, although we hardly heard a plane fly over.
The room was clean, the bed was so comfortable, and the staff was delightful. Especially Rosa at the front desk. She made sure we were well taken care of and was so nice talking to u at the desk. We spent one night there when we flew in to Portland before we took off for our son's house in northern Maine. The next week we were back with our granddaughter to fly home the next day. Rosa remembered our faces and then our last name. She was so glad to see us and made us feel to very welcome. Almost like it was her own home.
The breakfast that was available to us was wonderful and the restaurant for dinner had excellent food. We wish we could have stayed longer and see some of Portland, but maybe next time.
We highly recommend this hotel.

  • Stayed: June 2013, travelled with family
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Thank 2Royces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2013

We arrived very late one Friday night at Portland, ME Airport Embassy Suites.

Check in was very quick and the desk clerk was very helpful and gave us a quick explanation of hotel.
This Embassy Suites is not like the ‘normal’ Embassy suites as it does not have an atrium. However all other amenities remain consistent.

Breakfast the next morning was quite good. They had an omelet station where you could have chef prepare an omelet or other egg dishes. The other food was quite good and there was plenty of room for the patrons. Breakfast the following days also remained good.

Room was a little smaller than normal Embassy suites. There was not a table to sit at if you wanted to eat as a family in your room. However, there was plenty of room. We had a king bed that was quite comfortable.

Housekeeping was good with no issues. Common areas were small but very well appointed.

Location at the airport is very convenient. We rented a car so I did not use the airport shuttle but there was one available.

Overall a very good location to explore both north and south of Portland. If we return to Portland we would definitely stay here.

  • Stayed: February 2013, travelled as a couple
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Thank colt07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortland, General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 15 July 2013

Dear colt07,

Thank you for taking the time to let us know about your stay in February. We really appreciate your kind words about the staff, amenities and facility. I'm so pleased to hear that you enjoyed your stay with us and look forward to your next visit.

Best Regards,

Stacy O'Reilly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Portland Maine

Address: 1050 Westbrook Street, Portland, ME 04102-1915
Phone Number:
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Portland
#2 Family Hotel in Portland
#3 Green Hotel in Portland
#4 Romantic Hotel in Portland
Price Range: £76 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Portland Maine 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suites By Hilton Portland Maine

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